Genesys Cloud CX
by Genesys Cloud CXGenesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.
Free trial From $75 a month, billed yearly AndroidiPhone & iPadWebWindowsMacLinux+1
- Home
- Customer Service
- Call & Contact Center Software
Best Call & Contact Center Software 2026
Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
02
Daktela Contact Center
It suits customer service operations that handle multiple communication channels and need automated conversation handling alongside live-agent handoff.
AndroidiPhone & iPadWeb+3 Record5.8 Visit
03
Agentforce Contact Center
Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
04
Amazon Connect
It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.
AndroidiPhone & iPadWeb+1 Record5.5 Visit
05
Microsoft Dynamics 365 Sales
AndroidiPhone & iPadWeb+1 Record5.5 Visit
6
Odigo
AndroidiPhone & iPadWeb+1 — Record5.5 Visit Odigo Essential is presented for organizations with 5 to 500 consultants that need to manage customer interactions across channels.
8
Zoom Contact Center
AndroidiPhone & iPadWeb+3 $69 a month, billed yearly Record5.3 Visit Zoom describes Contact Center for teams providing customer service and managing interactions across channels.
15
Avaya Experience Platform
WebAPISelf-hosted $48 a month, billed yearly Record4.4 Visit Avaya Infinity is designed for large, complex enterprise contact centers, including deployments with thousands of agents.
16
RingCX AI Workforce Management
AndroidiPhone & iPadWeb+1 $65 a month Record4.3 Visit RingCX AI Workforce Management is intended for contact centers managing staffing across channels and supporting agents and supervisors.
17
Five9 Interaction Analytics
WebAPI $119 usage-based Record4.2 Visit This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.
19
Talkdesk CX Cloud
Web $85 a month, billed yearly Record3.8 Visit It suits contact centers needing voice and multiple digital channels, with workforce and analytics features.
20
Alvaria Cloud
WebAPI — Record3.7 Visit It suits enterprise contact centers that need inbound and outbound communications, workforce engagement, and coordinated outreach.
More in Customer Service
Chatbot Builders 257Knowledge base software 138Call Center Software 122Help desk software 101Live chat software 94Online Reputation Management Software 61Customer Feedback Software 59AI Customer Service Agents 56Customer Self-Service Software 46Call Center Speech Analytics Software 37Customer Community Software 37Omnichannel Contact Center Software 36Customer Experience Management Software 34Social Customer Service Software 34WhatsApp Customer Service Software 34Contact Center Analytics Software 30Customer Service Voicebots 30RCS Business Messaging Software 29