Genesys Cloud CX
by Genesys Cloud CXGenesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.
Free trial From $75 a month, billed yearly AndroidiPhone & iPadWebWindowsMacLinux+1
- Home
- Customer Service
- Call & Contact Center Software
Best Call & Contact Center Software 2026
Facts read 22 Sep 2026 – 15 Oct 2026
Call and contact center software handles customer conversations, routes calls and supports agent work across the channels shown here. This page helps buyers compare plans, platforms, deployment models and operating features.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Genesys Cloud CX | Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools. | 6.0 | $75 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 02 Daktela Contact Center | It suits customer service operations that handle multiple communication channels and need automated conversation handling alongside live-agent handoff. | 5.7 | €12 a month | Free trial | Android, iPhone & iPad, Web, Windows | 30 Sep 2026 |
| 03 Agentforce Contact Center | Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management. | 5.5 | $50 a month | Free trial | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 04 Amazon Connect | It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents. | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
| 05 Microsoft Dynamics 365 Sales | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 7 Oct 2026 | |
| 06 Odigo | Odigo Essential is presented for organizations with 5 to 500 consultants that need to manage customer interactions across channels. | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 30 Sep 2026 |
| 07 UJET | 5.4 | $65 a month | Free trial | Android, iPhone & iPad, Web, API | 30 Sep 2026 | |
| 08 Zoom Contact Center | Zoom describes Contact Center for teams providing customer service and managing interactions across channels. | 5.3 | $69 a month, billed yearly | — | Android, iPhone & iPad, Web, Windows | 11 Oct 2026 |
| 09 GOautodial | 5.1 | $30 a month | Free plan | Web, Linux, API, Self-hosted | 11 Oct 2026 | |
| 10 Ringflow Contact Center | 5.1 | $7.99 a month, billed yearly | Free trial | Android, iPhone & iPad, Web | 28 Sep 2026 |
The finder puts newer releases ahead of older ones and uses figures published by the makers. It does not score the tools.
02
Daktela Contact Center
It suits customer service operations that handle multiple communication channels and need automated conversation handling alongside live-agent handoff.
AndroidiPhone & iPadWeb+3 Record5.7 Visit
03
Agentforce Contact Center
Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
04
Amazon Connect
It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.
AndroidiPhone & iPadWeb+1 Record5.4 Visit
05
Microsoft Dynamics 365 Sales
AndroidiPhone & iPadWeb+1 Record5.4 Visit
6
Odigo
AndroidiPhone & iPadWeb+1 — Record5.4 Visit Odigo Essential is presented for organizations with 5 to 500 consultants that need to manage customer interactions across channels.
8
Zoom Contact Center
AndroidiPhone & iPadWeb+3 $69 a month, billed yearly Record5.3 Visit Zoom describes Contact Center for teams providing customer service and managing interactions across channels.
15
Avaya Experience Platform
WebAPISelf-hosted $48 a month, billed yearly Record4.4 Visit Avaya Infinity is designed for large, complex enterprise contact centers, including deployments with thousands of agents.
16
RingCX AI Workforce Management
AndroidiPhone & iPadWeb+1 $65 a month Record4.2 Visit RingCX AI Workforce Management is intended for contact centers managing staffing across channels and supporting agents and supervisors.
17
Five9 Interaction Analytics
WebAPI $119 usage-based Record4.1 Visit This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.
19
Alvaria Cloud
WebAPI — Record3.7 Visit It suits enterprise contact centers that need inbound and outbound communications, workforce engagement, and coordinated outreach.
21
Talkdesk CX Cloud
Web $85 a month, billed yearly Record3.7 Visit It suits contact centers needing voice and multiple digital channels, with workforce and analytics features.
Before you choose
Check the entry cost
Compare the free-plan status with the paid starting price shown for a tool. A free plan can lower the cost of trying the service, while a paid plan may list a per-user monthly rate or require a pricing request.
A free trial is available from tools on this list. Check the trial terms before moving customer calls or agent work.
Match the platform to your setup
The tools run through options such as web, API, Android, iOS, Windows and self-hosted deployments. Choose a platform that fits the devices, software and control model your operation uses.
Self-hosted deployment can suit a team that needs to run the system in its own environment. A web or mobile option may fit distributed agents.
Compare channels and routing
Supported channels show where a service can handle customer contact. Inbound call routing shows how incoming calls can be directed to agents or queues.
Review these fields against your contact flow before choosing a plan.
Review agent and call tools
Agent limit indicates the scale a plan is built to support. Call recording can help retain call records, while contact center analytics can support operational review.
Compare these fields with your staffing model and reporting needs.
Read the deployment and price details
Deployment describes how the software is provided: web, API, mobile, Windows or self-hosted options appear in the list. Paid-from details may show a starting rate, while a maker may ask you to request pricing.
Check the published figure and deployment model together so the comparison reflects both budget and setup work.
Questions
Is free call center software available?
A free plan is offered by items on this list, including an open-source option; availability and limits depend on the tool.
Can I try a contact center tool before paying?
A free trial is offered by items on this list. Review the trial terms before committing.
What platforms do these tools support?
Options shown include web, API, Android, iOS, Windows and self-hosted deployments.
What features does the comparison cover?
Entries are compared on free-plan status, starting paid price, supported channels, inbound call routing, agent limits, call recording, contact center analytics and deployment.
Are prices always published?
No. A maker may publish a starting price or mark pricing as available on request.
More in Customer Service
Chatbot Builders 257Knowledge base software 138Call Center Software 122Help desk software 101Live chat software 94Online Reputation Management Software 61Customer Feedback Software 59AI Customer Service Agents 56Customer Self-Service Software 46Call Center Speech Analytics Software 37Customer Community Software 37Omnichannel Contact Center Software 36Customer Experience Management Software 34Social Customer Service Software 34WhatsApp Customer Service Software 34Contact Center Analytics Software 30Customer Service Voicebots 30RCS Business Messaging Software 29