Daktela Contact Center

Name: Daktela Contact Center
Price: 30 EUR

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Score8.2

Rank#10 of 126

From€12/mo

Free planNo

Free trialYes

Runs onAndroid, API, iOS, macOS, Web, Windows

Summary

Daktela Contact Center is ranked #10 of 126 in call center software on Samsung Mobile US Press, made by Daktela Contact Center (Prague, Czech Republic). It runs on Android, API, iOS, macOS, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at €12/mo.

Daktela Contact Center plans and pricing

All plans

Voice €30/mo per user / month Inbound & outbound calls · Unlimited concurrent calls · Routing & recording daktela.com · 30 Sept 2026

Email €30/mo per user / month Advanced templates · Unlimited mailboxes · Automatic distribution daktela.com · 30 Sept 2026

Webchat €15/mo per user / month Scalable chatbot · Brand customisation · Real-time & click-to-call daktela.com · 30 Sept 2026

SMS €12/mo per user / month Two-way messaging · Message templates · Automatic replies daktela.com · 30 Sept 2026

Social €25/mo per user / month Messenger, WhatsApp, Instagram · Comment management · Reply templates daktela.com · 30 Sept 2026

Voice + Email €50/mo per user / month Telephony and email daktela.com · 30 Sept 2026

Compared on call center software

Free plan: Nodaktela.com
Outbound dialer: Yesdaktela.com

Facts

Free plan: Nodaktela.com · 23 Sept 2026
Outbound dialer: Yesdaktela.com · 23 Sept 2026
Purpose: Daktela describes its product as an AI-powered contact centre platform for customer service.daktela.com · 30 Sept 2026
Channels: The platform unifies voice calls, live chat, email and social media in one platform.daktela.com · 30 Sept 2026
Automation: Its AI chatbot, voicebot and email bot automate customer conversations and support handoff to live agents when needed.daktela.com · 30 Sept 2026
Contact centre tools: The listed standard licence tools include helpdesk, reports and analytics, a real-time panel, mobile app, QA reviews and a knowledge base.daktela.com · 30 Sept 2026
Integrations: Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs.daktela.com · 30 Sept 2026
API access: Its integration page lists REST API, PHP, JavaScript, Dart, Python and .NET SDKs, plus an MCP server with read-only data access.daktela.com · 30 Sept 2026
Security: Daktela says its cloud undergoes regular external penetration tests and that it complies with GDPR and ISO 27001.daktela.com · 30 Sept 2026
Infrastructure: Daktela says its infrastructure spans two Prague data centres and that cloud backups run three times daily.daktela.com · 30 Sept 2026
Support: Every licence includes 24/7 technical support in the customer's local language.daktela.com · 30 Sept 2026
Pricing terms: Contact-centre and Cloud Phone licences are monthly per user, AI packages are monthly flat fees, and setup and onboarding are billed once according to project scope.daktela.com · 30 Sept 2026
Trial: The sales page offers a 14-day free trial with access to all features and no commitment.daktela.com · 30 Sept 2026
Mobile app: Daktela provides a mobile app for Android and iOS with access to functions including ticketing, CRM, calls, chats and real-time information.daktela.com · 30 Sept 2026
Desktop app: Daktela's desktop phone client is available through the Microsoft Store and Apple Store.daktela.com · 30 Sept 2026
Company: Daktela's company history says it was founded in 2005, and its about page identifies Chester, United Kingdom as a contact location.daktela.com · 30 Sept 2026