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Daktela Contact Center
Daktela Contact Center · Prague, Czech Republic · founded 2005
What it is
Daktela Contact Center is a cloud customer service platform that brings voice calls, live chat, email, and social media into one system. Its AI chatbot, voicebot, and email bot can automate conversations and hand them off to live agents when needed. Contact centre tools include a helpdesk, reports and analytics, a real-time panel, QA reviews, and a knowledge base. Android and iOS users can access ticketing, CRM, calls, chats, and real-time information through the mobile app; desktop phone clients are also available. Daktela offers pre-built connections for CRM, e-shop, WFM, and back-office systems, plus a REST API and SDKs for PHP, JavaScript, Dart, Python, and .NET. The maker says its cloud spans two Prague data centres, backups run three times daily, and it complies with GDPR and ISO 27001. Each licence includes 24/7 technical support in the customer's local language. There is no free plan, but a 14-day trial offers access to all features without commitment. Listed per-user monthly plans start at €12/user/mo.
For and against
For
- Unifies voice, chat, email, and social media.
- Bots can hand conversations to live agents.
- Mobile app includes ticketing, CRM, calls, and chats.
- Licences include 24/7 local-language technical support.
Against
- No free plan is available.
- Setup and onboarding are billed once by project scope.
- AI packages are monthly flat fees.
The verdict
Daktela combines multichannel customer service, automation, and contact centre tools, with a 14-day trial available. Pricing depends on licence type and may also include one-time setup and onboarding charges.
Who it suits
It suits customer service operations that handle multiple communication channels and need automated conversation handling alongside live-agent handoff. Mobile access may suit staff who need ticketing, CRM, calls, chats, or real-time information on Android or iOS.
Plans and prices
Voice
Inbound & outbound calls · Unlimited concurrent calls · Routing & recording
Read 30 Sep 2026 · daktela.com
Advanced templates · Unlimited mailboxes · Automatic distribution
Read 30 Sep 2026 · daktela.com
Webchat
Scalable chatbot · Brand customisation · Real-time & click-to-call
Read 30 Sep 2026 · daktela.com
SMS
Two-way messaging · Message templates · Automatic replies
Read 30 Sep 2026 · daktela.com
Social
Messenger, WhatsApp, Instagram · Comment management · Reply templates
Read 30 Sep 2026 · daktela.com
Voice + Email
Telephony and email
Read 30 Sep 2026 · daktela.com
Voice + Email + Webchat
Adds live web chat
Read 30 Sep 2026 · daktela.com
All channels · Omnichannel
Voice · Email · Webchat · SMS
Read 30 Sep 2026 · daktela.com
Voicebot Lite
200 min / mo · Overage capped at limit
Read 30 Sep 2026 · daktela.com
On the record
- API access
- Its integration page lists REST API, PHP, JavaScript, Dart, Python and .NET SDKs, plus an MCP server with read-only data access.daktela.com · read 30 Sep 2026
- Automation
- Its AI chatbot, voicebot and email bot automate customer conversations and support handoff to live agents when needed.daktela.com · read 30 Sep 2026
- Channels
- The platform unifies voice calls, live chat, email and social media in one platform.daktela.com · read 30 Sep 2026
- Company
- Daktela's company history says it was founded in 2005, and its about page identifies Chester, United Kingdom as a contact location.daktela.com · read 30 Sep 2026
- Contact centre tools
- The listed standard licence tools include helpdesk, reports and analytics, a real-time panel, mobile app, QA reviews and a knowledge base.daktela.com · read 30 Sep 2026
- Desktop app
- Daktela's desktop phone client is available through the Microsoft Store and Apple Store.daktela.com · read 30 Sep 2026
- Infrastructure
- Daktela says its infrastructure spans two Prague data centres and that cloud backups run three times daily.daktela.com · read 30 Sep 2026
- Integrations
- Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs.daktela.com · read 30 Sep 2026
- Mobile app
- Daktela provides a mobile app for Android and iOS with access to functions including ticketing, CRM, calls, chats and real-time information.daktela.com · read 30 Sep 2026
- Outbound dialer
- Yesdaktela.com · read 23 Sep 2026
- Pricing terms
- Contact-centre and Cloud Phone licences are monthly per user, AI packages are monthly flat fees, and setup and onboarding are billed once according to project scope.daktela.com · read 30 Sep 2026
- Purpose
- Daktela describes its product as an AI-powered contact centre platform for customer service.daktela.com · read 30 Sep 2026
- Security
- Daktela says its cloud undergoes regular external penetration tests and that it complies with GDPR and ISO 27001.daktela.com · read 30 Sep 2026
- Support
- Every licence includes 24/7 technical support in the customer's local language.daktela.com · read 30 Sep 2026
- Trial
- The sales page offers a 14-day free trial with access to all features and no commitment.daktela.com · read 30 Sep 2026
