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RingCX AI Workforce Management
What it is
RingCX AI Workforce Management helps contact centers plan staffing, monitor schedule adherence, and support agents. Its forecasting engines analyze historical data to predict demand, and users can create unlimited forecasts with what-if analysis. Teams can generate multiple schedules from forecasts and plan staffing adjustments as interaction volumes change. Dashboards and real-time alerts track adherence, while automatic attendance tracking records clock-ins and breaks. Agents can view schedules, bid on shifts, accept adjustment offers, and manage time off in one interface. RingCentral says its mobile app lets agents and supervisors use workforce management on the go. Its contact center offers over 500 pre-built integrations and APIs, including native integrations with Salesforce, HubSpot, and Zendesk. The cloud-based product lists Android, iOS, web, and API platforms. Pricing is listed from $20 per user per month; the RingCX plan is listed at $65 per month. Annual payment can save up to 15%. Listed security certifications include ISO 27001, ISO 27017, ISO 27018, ISO 22301, C5, PCI, and SOC reports.
For and against
For
- Creates unlimited forecasts with what-if analysis
- Tracks adherence with dashboards and real-time alerts
- Agents can manage schedules and time off in one interface
- Contact center lists over 500 pre-built integrations and APIs
Against
- Pricing is listed from $20 per user per month
- Annual payment savings are listed as up to 15%
The verdict
RingCX AI Workforce Management brings demand forecasting, scheduling, adherence monitoring, and agent self-service together for contact centers. Pricing is listed from $20 per user per month, with the RingCX plan at $65 per month.
Who it suits
RingCX AI Workforce Management is intended for contact centers managing staffing across channels and supporting agents and supervisors. Its forecasting, scheduling, and adherence tools address workforce planning and intraday changes.
Plans and prices
RingCX
Unlimited minutes · core contact center features and AI tools
Read 30 Sep 2026 · ringcentral.com
On the record
- Adherence and attendance
- Dashboards and real-time alerts track adherence, and automatic attendance tracking records when agents clock in or take breaks.ringcentral.com · read 30 Sep 2026
- Agent tools
- Agents can view schedules, bid on shifts, accept shift adjustment offers, and manage time off in one interface.ringcentral.com · read 30 Sep 2026
- AI forecasts
- It uses multiple forecasting engines to analyze historical data and predict demand.ringcentral.com · read 30 Sep 2026
- Forecast scenarios
- The page says users can create unlimited forecasts with what-if analysis.ringcentral.com · read 30 Sep 2026
- Integrations
- RingCentral says its contact center offers over 500 pre-built integrations and APIs, including native integrations with Salesforce, HubSpot, and Zendesk.ringcentral.com · read 30 Sep 2026
- Intended users
- The product page describes the offering for contact centers seeking to manage staffing across channels and empower agents and supervisors.ringcentral.com · read 30 Sep 2026
- Intraday staffing
- Automated schedule adjustment planning helps teams create strategies to staff up or down as interaction volumes change.ringcentral.com · read 30 Sep 2026
- Mobile access
- RingCentral says its WFM mobile app lets agents and supervisors use workforce management on the go.ringcentral.com · read 30 Sep 2026
- Pricing detail
- The RingCX pricing page says annual payment can save up to 15%, but does not display a WFM-specific price in its opened page text.ringcentral.com · read 30 Sep 2026
- Purpose
- RingCX AI Workforce Management helps contact centers plan staffing, manage schedule adherence, and support agents.ringcentral.com · read 30 Sep 2026
- Scheduling
- Users can generate multiple schedules from a forecast with a few clicks.ringcentral.com · read 30 Sep 2026
- Security certifications
- RingCX is listed for ISO 27001, ISO 27017, ISO 27018, ISO 22301, C5, PCI, and SOC reports on RingCentral’s compliance site.ringcentral.com · read 30 Sep 2026
- Support
- The WFM product page directs users seeking product support to RingCentral’s Support Center.ringcentral.com · read 30 Sep 2026
