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On the recordRead 11 Oct 202621 facts
Vocalcom Hermes360
Courbevoie, France
Plans and prices
Hermes360
Priced on request
Request a demo or contact Vocalcom for pricing
Read 11 Oct 2026 · vocalcom.com
On the record
- AI
- The solution can integrate chatbots, voicebots, and Smart Pairing technology, including for 24/7 self-service options.vocalcom.com · read 11 Oct 2026
- Analytics
- Supervisors can use customizable real-time dashboards and reports to review contact center performance.vocalcom.com · read 11 Oct 2026
- Call handling
- Call features include real-time configurable intelligent routing, queue and overflow management, and an outbound dialer.vocalcom.com · read 11 Oct 2026
- Channels
- It manages voice, email, SMS, web forms, chat, digital messages, and social media in a unified customer conversation.vocalcom.com · read 11 Oct 2026
- CRM integrations
- Vocalcom lists Salesforce, Microsoft Dynamics 365, Zendesk, and HubSpot among its CRM connectors, and says open APIs can connect business applications.vocalcom.com · read 11 Oct 2026
- Demo
- Vocalcom offers a free, personalized demo and asks for details including company and number of seats.go.vocalcom.com · read 11 Oct 2026
- Deployment
- Hermes360 is offered as an AWS-based cloud solution and in an on-premise version.vocalcom.com · read 11 Oct 2026
- Inbound and outbound
- Features include inbound and outbound call management, real-time adjustable intelligent routing, queue and overflow management, and an outbound dialer.vocalcom.com · read 11 Oct 2026
- Integrations
- Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with.vocalcom.com · read 11 Oct 2026
- Intended customers
- Vocalcom describes Hermes360 for contact centers supporting customer service, sales, and outbound campaigns, with agents working in offices or remotely.vocalcom.com · read 11 Oct 2026
- Intended users
- Vocalcom describes its contact center solutions for customer service, sales, marketing, and debt collection.vocalcom.com · read 11 Oct 2026
- Outbound dialer
- Yesvocalcom.com · read 23 Sep 2026
- Pricing and trial
- The product page invites visitors to request a demo; it does not state a subscription price or trial duration.vocalcom.com · read 11 Oct 2026
- Product
- Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns.vocalcom.com · read 11 Oct 2026
- Quality management
- Listed tools include real-time supervision, listening, whispering, conferencing, recording, and satisfaction surveys.vocalcom.com · read 11 Oct 2026
- Quality tools
- Supervision and quality tools include real-time monitoring, listening, whispering, conferencing, recording, and satisfaction surveys.vocalcom.com · read 11 Oct 2026
- Reporting
- Supervisors can use customizable real-time dashboards, integrated reports, and detailed analyses.vocalcom.com · read 11 Oct 2026
- Security
- The Hermes360 page displays an ISO/IEC 27001:2022 certification claim; Vocalcom’s customer-service page says the certification scope covers the information security management system for Hermes software.vocalcom.com · read 11 Oct 2026
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