Chatwoot
by ChatwootIt suits support, sales, and engagement teams that want to manage customer conversations across channels.
Free plan Free trial Open source From $19 a month, billed yearly AndroidiPhone & iPadWebLinuxAPISelf-hosted
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Best Digital Customer Service Platforms 2026
Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
02
Crisp
Crisp suits customer support, inbound sales, and marketing teams that manage conversations across channels.
AndroidiPhone & iPadWeb+3 Record6.4 Visit
03
Nextiva
Nextiva may suit small companies looking for a hosted business phone system with voice, messaging, and collaboration features.
AndroidiPhone & iPadWeb+5 Record6.0 Visit
04
Comm100 Contact Center
It suits companies that need customer support across chat, messaging and other channels, with agents working across desktop or mobile apps.
AndroidiPhone & iPadWeb+4 Record5.8 Visit
05
Trengo
Trengo suits teams handling customer conversations across several messaging and voice channels.
AndroidiPhone & iPadWeb+3 Record5.8 Visit
9
Intercom
AndroidiPhone & iPadWeb $19 a month, billed yearly Record5.5 Visit Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
10
Re:amaze
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record5.5 Visit Re:amaze suits ecommerce stores, SaaS businesses, and small businesses that want to manage several customer contact channels in one helpdesk.
11
Help Scout
API $25 a month Record5.3 Visit It suits teams handling customer conversations across the listed channels and creating searchable help-center content.
12
Respond.io
AndroidiPhone & iPadWeb+1 $79 a month, billed yearly Record5.2 Visit Respond.io fits mid-market B2C teams managing high-volume, multichannel customer conversations.
13
Gorgias
AndroidiPhone & iPadWeb+2 Free plan Record5.1 Visit Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
14
SleekFlow
AndroidiPhone & iPadWeb+1 $49 a month, billed yearly Record5.1 Visit SleekFlow suits businesses managing customer conversations across several channels, including education, travel, e-commerce, real estate, beauty and wellness, luxury…
15
Freshdesk
API $19 a month, billed yearly Record5.0 Visit Freshdesk suits service teams managing customer requests across multiple channels.
16
LiveAgent
API $15 a month, billed yearly Record4.8 Visit LiveAgent suits support teams that handle several communication channels and want them in a shared inbox.
17
Kayako
AndroidiPhone & iPadWeb+1 — Record4.5 Visit Kayako suits organizations needing shared customer-support workflows, AI-assisted resolution, and integrations.
18
Zoho Desk
API ₹420 a month, billed yearly Record4.4 Visit Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.
19
Kustomer
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
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