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Nextiva
Nextiva · Scottsdale, Arizona, United States · founded 2006
What it is
Nextiva is a hosted VoIP PBX for business communications, with calling, messaging, and collaboration tools. The Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling features include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android; a Chrome Extension connects Nextiva Contact Center to the browser. Listed integrations include Salesforce, HubSpot, Zoho, Microsoft Teams, and Zendesk, with availability for other integrations to be confirmed with Nextiva. The cloud phone system requires at least 100 kbps upload speed per phone line, and all its plans include 24/7 customer support. Core costs $15 a month, Engage costs $25 a month, and Scale costs $75 a month. No free plan or free trial is listed.
For and against
For
- Core includes voice, SMS, meetings, and team chat.
- Engage adds live chat and an inbound call center.
- Apps are listed for desktop and mobile platforms.
- All cloud phone system plans include 24/7 support.
- Calls are encrypted with TLS and SRTP.
Against
- No free plan or free trial is listed.
- Requires at least 100 kbps upload speed per phone line.
- Core costs $15 a month.
The verdict
Nextiva combines business calling with messaging and collaboration, and higher plans add contact-center features. Consider the per-line upload-speed requirement and the listed monthly prices when assessing fit.
Who it suits
Nextiva may suit small companies looking for a hosted business phone system with voice, messaging, and collaboration features. Its maker says the service can scale to advanced unified communications as needs grow.
Plans and prices
Core
Inbound/outbound voice · Business SMS · Video meetings · Screen/file sharing
Read 21 Oct 2026 · nextiva.com
Engage
Everything in Core · Customer-to-team SMS · Toll-free number and minutes · Advanced reporting
Read 21 Oct 2026 · nextiva.com
Scale
Voice and web chat · Blended inbound/outbound · AI transcription and summaries · Skills-based routing
Read 21 Oct 2026 · nextiva.com
On the record
- Auto attendant
- Yesnextiva.com · read 21 Sep 2026
- Auto attendants
- The phone system can present callers with menu prompts that route them to departments or staff.nextiva.com · read 21 Oct 2026
- Bandwidth requirement
- Standard calls require 100 kbps upload and download per simultaneous call, with zero packet loss and under 20 ms jitter recommended.help.nextiva.com · read 21 Oct 2026
- Browser integration
- Nextiva lists a Chrome Extension that integrates Nextiva Contact Center into the browser.nextiva.com · read 30 Sep 2026
- Business numbers
- multiplenextiva.com · read 21 Sep 2026
- Call handling
- The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding.nextiva.com · read 30 Sep 2026
- Calling and collaboration
- The Core plan lists inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app.nextiva.com · read 30 Sep 2026
- Call recording
- Nextiva supports recording calls in its virtual PBX and stores recordings for authorized access.nextiva.com · read 21 Oct 2026
- Call routing
- Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app.nextiva.com · read 21 Oct 2026
- Company legal identity
- Crunchbase lists the legal name as Nextiva, Inc., with Tomas Gorny and Tracy Conrad as founders.crunchbase.com · read 21 Oct 2026
- Company profile
- LinkedIn lists Nextiva as privately held, founded in 2008, headquartered in Scottsdale, Arizona, with 1,001–5,000 employees.linkedin.com · read 21 Oct 2026
- Contact center pricing
- The pricing page lists Essential contact center from $ 75 /agent/mo and says Professional and Premium require contacting sales.nextiva.com · read 30 Sep 2026
- Desktop and mobile apps
- Yesnextiva.com · read 21 Sep 2026
- Developer extensibility
- NEXT Studio is a visual no-code/low-code builder for journeys, workflows, reusable functions and AI chatbots across voice, chat, SMS, email and social channels.help.nextiva.com · read 21 Oct 2026
- Documentation
- The Customer Hub contains product-specific guides, FAQs and troubleshooting content, with 767 software articles listed across products.help.nextiva.com · read 21 Oct 2026
- Funding and valuation
- LinkedIn and Crunchbase state that Nextiva secured $200 million from Goldman Sachs Asset Management in 2021 at a reported $2.7 billion valuation.crunchbase.com · read 21 Oct 2026
- HIPAA limits
- HIPAA accounts disable or restrict voicemail-to-email, voicemail transcription and email-based fax functions, and SMS cannot carry protected health information.nextiva.com · read 21 Oct 2026
- Independent product assessment
- Fit Small Business scores Nextiva 4.3 out of 5 overall and cites unlimited voice/video calling, collaboration and a 99.999% uptime guarantee as strengths.fitsmallbusiness.com · read 21 Oct 2026
