Mitel CX

Plans and prices

Every plan, in full

On the record

Agent assistance

The unified desktop offers AI-suggested replies, coaching and automated call summaries.mitel.com · read 15 Oct 2026

Agent productivity

Agent tools monitor occupancy, activity and burnout indicators.mitel.com · read 15 Oct 2026

AI analytics

AI analytics evaluates conversation tone, keywords and sentiment to produce operational insights.mitel.com · read 15 Oct 2026

Analytics

Mitel CX provides real-time dashboards, historical reporting, quality management, and speech analytics.mitel.com · read 11 Oct 2026

Automation

Its listed self-service features include no-code AI virtual agents and IVR with speech recognition and text-to-speech.mitel.com · read 11 Oct 2026

Channels

The product supports interactions across voice, video, chat, SMS, email, and social messaging.mitel.com · read 11 Oct 2026

Company facts

LinkedIn lists Mitel as privately held, founded in 1972, headquartered in Kanata, Ontario, with 1,001–5,000 employees.linkedin.com · read 15 Oct 2026

Deployment

Mitel documents cloud, on-premises, private-cloud and hybrid deployment options.mitel.com · read 15 Oct 2026

Digital channel scope

omnichannelmitel.com · read 22 Sep 2026

Documentation depth

Documentation includes installation, administration, deployment, digital, reporting, security-hardening, privacy, system-engineering, release-note and HTML-help materials.mitel.com · read 15 Oct 2026

Historical reporting

Historical reports track performance trends across teams, campaigns and time periods.mitel.com · read 15 Oct 2026

Inbound calling

Yesmitel.com · read 22 Sep 2026

Integrations

Mitel advertises CRM, ERP, front-office and back-office integrations plus workflow integrations.mitel.com · read 15 Oct 2026

Integration support limit

Mitel documentation says customers are responsible for ensuring third-party applications meet vendor requirements, and third-party vendors provide their installation, configuration, support, and maintenance.mitel.com · read 11 Oct 2026

Intended users

Mitel presents CX for enterprises and highlights healthcare, IT and HR help desks, and financial services use cases.mitel.com · read 11 Oct 2026

IVR builder

Yesmitel.com · read 22 Sep 2026

Launch news

Mitel announced general availability of Mitel CX on March 17, 2025, with availability beginning in April 2025.businesswire.com · read 15 Oct 2026

Licence

The EULA treats Mitel CX as proprietary Mitel software; separately identified open-source components may be included and supplied on request.mitel.com · read 15 Oct 2026

Alternatives to Mitel CX

GC Genesys Cloud CXAndroidiPhone & iPad+5 F FreshcallerAndroidiPhone & iPad+1 AC Amazon ConnectAndroidiPhone & iPad+2 ZC Zoom Contact CenterAndroidiPhone & iPad+4 AC Agentforce Contact CenterAndroidiPhone & iPad+3 GC GoTo Contact CenterAndroidiPhone & iPad+5 DC Daktela Contact CenterAndroidiPhone & iPad+4 EC Exotel Contact CenterWebWindows+3

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