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On the recordRead 12 Oct 202615 facts
MiContact Center Enterprise
Plans and prices
MiContact Center Enterprise
Priced on request
Up to 3,000 agents per system · up to 30,000 concurrent agents across multiple systems
Read 12 Oct 2026 · mitel.com
On the record
- Add-ons
- The feature comparison lists AI virtual agents, AI agent assistants, interaction recording, quality management, AI insights, and workforce management as add-ons.mitel.com · read 12 Oct 2026
- Channels
- The platform supports customer interactions over voice, email, SMS, web chat, and social media.mitel.com · read 12 Oct 2026
- Deployment
- Mitel lists on-premises, virtualized data-center, hybrid, private-cloud, and public-cloud deployment options.mitel.com · read 12 Oct 2026
- Documentation and support
- Mitel's document center lists version 9.8 materials including installation, integration, security, and user guides.mitel.com · read 12 Oct 2026
- Integrations
- Open APIs and toolkits support WFM, CRM, IVR, and ERP integrations, and the product integrates with MiVoice MX-ONE and MiCollab UC.mitel.com · read 12 Oct 2026
- IVR and workflows
- Its workflow designer supports automated scripts and self-service IVR with speech recognition and text-to-speech.mitel.com · read 12 Oct 2026
- Mobile access
- Mitel says agents can handle interactions using smartphones and supervisors can monitor dashboards and change settings from tablets.mitel.com · read 12 Oct 2026
- Multi-tenant use
- Native multi-tenanting is offered for service providers and MSPs delivering contact-center services to multiple clients.mitel.com · read 12 Oct 2026
- Outbound dialer
- Yesmitel.com · read 23 Sep 2026
- Platform requirements
- Mitel's security guide says the services and clients run on Microsoft Windows and some web applications run in standard browsers including Chrome and Firefox.mitel.com · read 12 Oct 2026
- Purpose
- MiContact Center Enterprise is an omnichannel contact center for large, multi-site organizations.mitel.com · read 12 Oct 2026
- Reporting
- It provides real-time dashboards and standard and customizable historical reports for contact, service-level, agent, and queue metrics.mitel.com · read 12 Oct 2026
- Routing
- Skills-based routing directs interactions to available agents using configurable criteria.mitel.com · read 12 Oct 2026
- Security
- Mitel's security guide describes Active Directory user management, optional single sign-on through an OpenID Connect identity provider, and encryption options for web services and communications.mitel.com · read 12 Oct 2026
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