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C-Zentrix Contact Center
C-Zentrix Contact Center · Gurgaon, Haryana, India
What it is
C-Zentrix Contact Center is a cloud platform for managing inbound and outbound calls alongside digital customer interactions. It supports voice, WhatsApp, Facebook Messenger, video, SMS, Twitter, Instagram, email, website chat and chatbots. Skill-based routing and automatic call distribution direct callers to suitable agents or departments, while campaigns can use preview, progressive or predictive dialing. The platform also includes an IVR builder and workforce management. Its AI options include call summaries, sentiment and live call analysis, and agent assistance. Calls are recorded, with storage available in the cloud or at a customer-selected location. Named integrations include Freshdesk, Freshsales, Zoho CRM, Microsoft Dynamics, LeadSquared, Salesforce and CZ Helpdesk CRM; CZ Bar embeds call controls, logs and recordings in third-party CRM software. C-Zentrix lists Android, iOS, web, API and self-hosted access. Pricing is on request, and a seven-day trial is listed. Free options include 100 minutes of initial call credit or single-user plans, depending on the offering.
For and against
For
- Supports inbound calling, outbound dialing and IVR
- Routes calls by skill and automatic distribution
- Offers multiple digital interaction channels
- Includes workforce management
Against
- Paid pricing is available on request
- Free voice options list initial call credit
- Some free options are limited to one user
The verdict
C-Zentrix combines call handling, digital channels, routing and workforce management, with several free options and a listed seven-day trial. Teams should confirm pricing and the terms of the plan that fits their needs.
Who it suits
It is aimed at enterprise contact centers and BPOs handling high call volumes and monitoring productivity. It may also suit teams seeking call handling across voice and digital channels.
Plans and prices
Free
100 minutes initial call credit
Read 22 Sep 2026 · c-zentrix.com
Pro
100 minutes initial call credit
Read 22 Sep 2026 · c-zentrix.com
Enterprise
500 minutes initial call credit
Read 22 Sep 2026 · c-zentrix.com
Live Chat — Free
Single user · Android and iOS mobile SDK
Read 7 Oct 2026 · c-zentrix.com
Helpdesk CRM — Free
Single user
Read 7 Oct 2026 · c-zentrix.com
Voice — Free
100 minutes initial call credit · single user
Read 7 Oct 2026 · c-zentrix.com
API — TRY NOW API
Try now
Read 7 Oct 2026 · c-zentrix.com
Voice — Pro
100 minutes initial call credit
Read 7 Oct 2026 · c-zentrix.com
Helpdesk CRM — Enterprise
Connect to sales
Read 7 Oct 2026 · c-zentrix.com
On the record
- AI features
- The product page describes AI options including call summarization, sentiment analysis, live call analysis, and agent assistance.c-zentrix.com · read 7 Oct 2026
- Availability
- The product page states that the cloud service has 99.99% uptime.c-zentrix.com · read 7 Oct 2026
- Call recording
- The vendor says all inbound and outbound calls are recorded and recordings can be stored in the cloud or at a location of the customer's preference.c-zentrix.com · read 7 Oct 2026
- Channels
- The vendor lists voice, WhatsApp, Facebook Messenger, video, SMS, Twitter, Instagram, email, website chat, and chatbot as supported interaction channels.c-zentrix.com · read 7 Oct 2026
- Company
- C-Zentrix is identified as the flagship brand of Towards Vision Technologies Limited.c-zentrix.com · read 7 Oct 2026
- CRM telephony
- CZ Bar embeds call controls, call logs, and recordings in third-party CRM software, according to the vendor.c-zentrix.com · read 7 Oct 2026
- Dialing
- Outbound campaigns can use preview, progressive, or predictive dialing.c-zentrix.com · read 7 Oct 2026
- Digital channel scope
- omnichannelc-zentrix.com · read 22 Sep 2026
- Free trial
- The US cloud contact center page advertises a 7-day free trial.c-zentrix.com · read 7 Oct 2026
- Hosting
- The vendor says its contact center runs on private and public cloud and identifies Google Cloud and Microsoft Azure on the product page.c-zentrix.com · read 7 Oct 2026
- Inbound calling
- Yesc-zentrix.com · read 22 Sep 2026
- Integrations
- The vendor names Freshdesk, Freshsales, Zoho CRM, Microsoft Dynamics, LeadSquared, Salesforce, and its own CZ Helpdesk CRM integrations.c-zentrix.com · read 7 Oct 2026
- IVR builder
- Yesc-zentrix.com · read 22 Sep 2026
- Outbound dialer
- Yesc-zentrix.com · read 22 Sep 2026
- Product
- C-Zentrix provides a cloud contact center platform for managing inbound and outbound calls and digital customer interactions.c-zentrix.com · read 7 Oct 2026
- Routing
- The platform provides skill-based routing and automatic call distribution to route callers to suitable agents or departments.c-zentrix.com · read 7 Oct 2026
- Security
- The vendor describes role-based access to its admin panel for team leaders and QA leaders.c-zentrix.com · read 7 Oct 2026
- Support
- The company provides a support enquiries route for customers needing product help.c-zentrix.com · read 7 Oct 2026
