Exotel Contact Center

Plans and prices

Every plan, in full

On the record

Account security

Exotel supports two-factor authentication requiring phone number verification in addition to username and password.exotel.com · read 30 Sep 2026

Automation

Automated SMS, prerecorded calls and autodialers are available to streamline processes and save agent time.exotel.com · read 30 Sep 2026

Call recording

The system can automatically record incoming and outgoing calls for training or conflict resolution.exotel.com · read 30 Sep 2026

CRM examples

Official integration documentation lists Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared among supported CRM integrations.support.exotel.com · read 30 Sep 2026

Deployment

Deployment options include public cloud, on-premises, private cloud and hybrid models.exotel.com · read 30 Sep 2026

Integrations

Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins.exotel.com · read 30 Sep 2026

IVR

It provides multi-level IVR and a drag-and-drop IVR builder for call flows, voicemail and custom greetings.exotel.com · read 30 Sep 2026

Omnichannel

The platform manages SMS, WhatsApp, voice calls, video conferencing and more from one interface.exotel.com · read 30 Sep 2026

Outbound dialer

Yesexotel.com · read 23 Sep 2026

Plan limitation

Voice Streaming (Agent Stream) is excluded from the listed plans and is available separately with pricing provided on request.exotel.com · read 30 Sep 2026

Purpose

The cloud contact center manages inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an internet connection.exotel.com · read 30 Sep 2026

Security compliance

The contact center page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards.exotel.com · read 30 Sep 2026

Support

Exotel advertises 24×7 customer support via phone, email and Twitter.exotel.com · read 30 Sep 2026

Trial signup

The signup page offers a trial account with free SMS and call credits and access to 24/7 customer support and resources.my.exotel.com · read 30 Sep 2026

Alternatives to Exotel Contact Center

GC Genesys Cloud CXAndroidiPhone & iPad+5 F FreshcallerAndroidiPhone & iPad+1 AC Amazon ConnectAndroidiPhone & iPad+2 ZC Zoom Contact CenterAndroidiPhone & iPad+4 AC Agentforce Contact CenterAndroidiPhone & iPad+3 DC Daktela Contact CenterAndroidiPhone & iPad+4 GC GoTo Contact CenterAndroidiPhone & iPad+5 8C 8x8 Contact CenterAndroidiPhone & iPad+4

Every alternative, ranked