- Home
- Call Center Software
- RingCentral RingCX
RingCentral RingCX
RingCentral RingCX · Belmont, California, United States · founded 1999
What it is
RingCentral RingCX is an AI-powered contact center for coordinating customer interactions with human and AI agents across voice and more than 20 digital channels under one license. Teams can handle inbound calls, build IVR flows, and run outbound campaigns with preview, progressive, predictive, and voice broadcast dialers. AIR Pro lets teams create voice-first AI agents with natural-language prompts and automate tasks across voice, SMS, chat, and social. During live interactions, AVA Agent Assist supplies answers, while AVA Supervisor Assist gives supervisors AI insights. RingCX includes workforce management tools, more than 250 pre-built reports, custom dashboards, and call, chat, and screen recordings. It connects to more than 50 tools through open APIs, with listed integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE. RingCX requires a RingEX account and is integrated with RingEX in the RingCentral app. The starting price is $65/user/mo (annual); there is no free plan. Each seat includes 2,000 IVR minutes and 4,000 outbound domestic minutes monthly. Unused minutes do not roll over, and overages apply.
For and against
For
- One license includes voice and 20+ digital channels
- AI agents automate multi-step tasks across channels
- Includes workforce management and campaign dialing
- More than 250 pre-built reports
- Open APIs connect to 50+ tools
Against
- Requires a RingEX account
- No free plan
- Unused monthly minutes do not roll over
- Overages apply
The verdict
RingCX combines omnichannel contact center functions, AI assistance, and workforce management in one product. Consider the RingEX requirement and included-minute limits when assessing fit and cost.
Who it suits
RingCX suits organizations managing customer service across voice and digital channels, especially teams that need AI assistance, workforce management, and campaign dialing. It also fits teams that use RingEX and want contact center tools connected to it.
Plans and prices
RingCX
Unlimited minutes · voice and 20+ digital channels · core contact center features and AI tools
Read 29 Sep 2026 · ringcentral.com
On the record
- Agent and supervisor assistance
- AVA Agent Assist provides in-the-moment answers during live customer interactions, while AVA Supervisor Assist provides AI insights for supervisors.ringcentral.com · read 29 Sep 2026
- AI agents
- AIR Pro lets teams build voice-first AI agents with natural language prompts and automate multi-step tasks across voice, SMS, chat, and social.ringcentral.com · read 29 Sep 2026
- Analytics
- RingCX offers 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings.ringcentral.com · read 29 Sep 2026
- Availability
- RingCentral states that its business continuity discipline supports 99.999% availability.ringcentral.com · read 29 Sep 2026
- Channels
- One license includes voice calls and more than 20 digital channels.ringcentral.com · read 29 Sep 2026
- Company
- RingCentral was founded in 1999 by Vlad Shmunis and Vlad Vendrow.ringcentral.com · read 29 Sep 2026
- Digital channel scope
- omnichannelringcentral.com · read 23 Sep 2026
- Inbound calling
- Yesringcentral.com · read 23 Sep 2026
- Integrations
- RingCentral says RingCX connects to over 50 tools through open APIs; its App Gallery lists integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE.ringcentral.com · read 29 Sep 2026
- IVR builder
- Yesringcentral.com · read 23 Sep 2026
- Outbound dialer
- Yesringcentral.com · read 23 Sep 2026
- Outbound dialing
- Campaign management includes preview, progressive, predictive, and voice broadcast dialers.ringcentral.com · read 29 Sep 2026
- Product
- RingCX is an AI-powered omnichannel contact center for managing human and AI agents and customer interactions.ringcentral.com · read 29 Sep 2026
- RingEX requirement
- RingCX requires a RingEX account, and RingCX and RingEX are integrated in the RingCentral app.ringcentral.com · read 29 Sep 2026
- Seat limits
- Each seat includes 2,000 IVR minutes and 4,000 outbound domestic minutes per month; unused minutes do not roll over and overages apply.ringcentral.com · read 29 Sep 2026
- Security
- RingCX has listed ISO 27001, ISO 27017, ISO 27018, SOC 2, SOC 3, and PCI compliance reports or attestations on RingCentral’s compliance page.ringcentral.com · read 29 Sep 2026
- Support
- RingCentral directs RingCX product support inquiries to its Support Center.ringcentral.com · read 29 Sep 2026
- Workforce management
- Yesringcentral.com · read 23 Sep 2026
