Whelp
Whelp · New York, United States · founded 2019
What it is
Whelp is a customer support platform that combines AI agents with human support across messaging and other customer channels. Its shared inbox brings together WhatsApp, web chat, SMS, email, voice, Instagram, Messenger, and Telegram, alongside customer profiles and conversation history. AI Agents can draw on help center content, policies, and catalogs, look up orders, bookings, and accounts, then pass conversations to staff with context. Whelp lists additional channels and integrations including LINE, Viber, Shopify, Stripe, Salesforce, Twilio, Webex, and Amazon Connect. It runs in a browser and has iOS and Android apps for agents. Whelp says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. The free plan includes one seat; Standard is $29 a month per seat, and Advanced is $79 a month per seat. Every plan includes unlimited conversations, though WhatsApp Business Platform conversation fees are billed separately by Meta. Whelp was founded in 2019 and is headquartered in New York.
For and against
For
- Shared inbox combines multiple customer channels
- AI Agents can look up orders and bookings
- Browser access plus iOS and Android apps
- Unlimited conversations on every plan
Against
- WhatsApp Business Platform fees billed separately by Meta
- Free plan includes one seat
The verdict
Whelp combines an omnichannel inbox with AI-assisted support and human handoffs. Review seat pricing and separate WhatsApp fees when choosing a plan.
Who it suits
Whelp is presented for businesses ranging from small teams and startups to medium and large teams or enterprises. It may suit support teams that want a shared inbox across channels and AI-assisted handoffs.
Plans and prices
Free
one seat · live-chat website widget · unified inbox · unlimited conversations
Read 21 Oct 2026 · whelp.co
Standard
WhatsApp Business API · Twilio SMS and calls · email · Instagram Direct
Read 21 Oct 2026 · whelp.co
Advanced
Whelp AI Agents · dynamic chatbot · Instagram and Facebook comments · broadcasts
Read 21 Oct 2026 · whelp.co
Premium
on-prem deployment · whitelabel · custom features · personalized SLA
Read 21 Oct 2026 · whelp.co
On the record
- AI agents
- Its AI Agents learn from help center content, policies and catalogs, can look up orders, bookings and accounts, and hand conversations to people with context.whelp.co · read 2 Oct 2026
- AI automation
- Whelp says its AI agents can automate up to 60% of customer inquiries, learn from FAQs, policies and catalogs, take actions such as order lookups, and escalate with context.whelp.co · read 21 Oct 2026
- Apple app compatibility
- The App Store lists Whelp for iPhone and iPad, requiring iOS 15.6 or later, with a 21.1 MB download.apps.apple.com · read 21 Oct 2026
- Browser access
- Whelp runs in a browser and says a modern web browser is all that is needed; it also offers iOS and Android apps for agents.whelp.co · read 2 Oct 2026
- Cancellation and billing
- Customers can cancel by contacting Whelp, but the plan remains active through the billing cycle and monthly payments are nonrefundable.whelp.co · read 21 Oct 2026
- Channels
- The site lists WhatsApp, live chat, SMS and voice through Twilio, email, Instagram, Facebook Messenger, Telegram, LINE and Viber.whelp.co · read 2 Oct 2026
- Chatbot builder
- Standard includes a flow-based chatbot, while Advanced adds a dynamic chatbot.whelp.co · read 21 Oct 2026
- Company
- Whelp says it was built in New York and identifies the company as Whelp, Inc.whelp.co · read 2 Oct 2026
- Company founders
- Crunchbase lists Enrike Nur and Seymur Rasulov as founders.crunchbase.com · read 21 Oct 2026
- Company legal name
- Crunchbase identifies the legal entity as Whelp Inc. and lists it as active and for-profit.crunchbase.com · read 21 Oct 2026
- Company size and HQ
- LinkedIn lists Whelp as a privately held software-development company with 11–50 employees headquartered in New York, New York.linkedin.com · read 21 Oct 2026
- Deployment
- Premium deployments include on-prem deployment, whitelabel options, custom features and personalized SLAs.whelp.co · read 2 Oct 2026
- Flutter SDK
- Whelp publishes an official Flutter package requiring an enrolled Whelp account, APP_ID and API_KEY.pub.dev · read 21 Oct 2026
- Founded year
- LinkedIn lists Whelp's founding year as 2019.linkedin.com · read 21 Oct 2026
- Funding and investors
- Crunchbase lists five funding rounds, including pre-seed rounds, and names Techstars as an investor; disclosed funding amounts are obscured on the page.crunchbase.com · read 21 Oct 2026
- Independent integration listing
- SourceForge lists integrations including Amazon Connect, Bitly, Google Drive, Dropbox, Facebook Messenger, Instagram, Salesforce, Shopify, Stripe, Telegram, Twilio, Viber and WhatsApp.sourceforge.net · read 21 Oct 2026
- Installation
- Whelp runs in a browser without downloads or software installation, with iOS and Android agent apps available.whelp.co · read 21 Oct 2026
- Integrations
- Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect.whelp.co · read 21 Oct 2026
The review
Whelp is a customer-support platform that unifies messaging, email, social and voice conversations while adding AI agents and human handoffs. It suits teams coordinating several channels and businesses that need automation tied to help-center and account data. Per-seat pricing and separate WhatsApp conversation charges are the main cost considerations.
Overview
Whelp combines a shared inbox with unified customer profiles, conversation history, rules-based routing and team collaboration. That gives a support team one place to follow a customer across channels instead of splitting context between separate tools. Smaller operations using only one channel may not benefit from the full breadth.
Its AI Agents learn from help-center content, policies and catalogs. They can look up orders, bookings and accounts, then transfer a conversation to a person with its context intact. This makes Whelp more than a channel aggregator for teams prepared to use the Advanced tier; Free and Standard do not include those agents.
Key features
Omnichannel inbox
The inbox covers WhatsApp, web chat, SMS, email, voice, Instagram, Facebook Messenger and Telegram. Whelp also lists LINE and Viber, with Twilio providing SMS and calls. Integrations include Facebook, Instagram, WhatsApp, Telegram, Shopify, Stripe, Salesforce, Webex, Amazon Connect and other services. The coverage is a strong fit for brands whose customers move between messaging, social and voice, while a single-channel help desk may find it unnecessarily broad.
Automation and collaboration
Rules-based routing directs conversations, and shared team workflows keep agents working from the same customer record. Advanced adds a dynamic chatbot, social comments and broadcasts, extending automation beyond answering incoming requests. Mobile chat SDKs in that tier are relevant when a business wants support embedded in its own mobile experience.
Security and deployment
Whelp says its cloud connections are end-to-end encrypted and supports two-factor authentication and secure access controls. Premium deployments add on-premises integration, whitelabel options, custom features and personalized service-level agreements. Those options matter to organizations with deployment or branding requirements, but Premium uses custom pricing.
Pricing
Whelp uses a freemium model. Every plan includes unlimited conversations, but WhatsApp Business Platform conversation fees are billed separately by Meta, so WhatsApp-heavy teams should budget beyond the seat price. A free trial is offered.
| Plan | Price | What you get |
|---|---|---|
| Free | free, billed monthly; 1 seat | Entry access with unlimited conversations. |
| Standard | $29 per seat per month | Everything in Free, plus WhatsApp Business API, Twilio SMS and calls, email, Instagram Direct, Facebook Messenger, Telegram bot and a flow-based chatbot. |
| Advanced | $79 per seat per month | Everything in Standard, plus AI Agents, dynamic chatbot, social comments, broadcasts, mobile chat SDKs, a dedicated account manager and 24/7 live-chat and email support. |
| Premium | Custom pricing | On-premises integration, whitelabel, custom features, personalized SLA and dedicated onboarding. |
Free is suited to a one-person operation evaluating the inbox, but its single-seat allowance limits team use. Standard is the practical starting point for a small team that needs the main messaging and email channels without AI. Advanced costs substantially more per seat, yet is the relevant choice when AI agents, richer automation, mobile SDKs or round-the-clock support are priorities. Premium is for medium and large teams or enterprises that need tailored deployment and service terms. Paid plans are billed by seat, so adding agents scales the subscription directly.
Platforms
Whelp runs in a modern web browser and provides iOS and Android apps for agents. It is listed for Android, iOS, web and self-hosted deployment. Self-hosting and on-premises capabilities are associated with premium deployments rather than the standard cloud tiers.
Who it's for
Whelp is aimed at businesses of every size, with plans positioned for startups and small teams, small and medium teams, and medium to large teams or enterprises. It is a particularly good match for organizations that need several customer channels in one inbox, want AI grounded in their own support content, or require human escalation with context. A team seeking only a low-cost, one-channel mailbox should look for a simpler product.
Pros and cons
- Pro: Broad channel coverage, including WhatsApp, social, email, SMS and voice, keeps multi-channel support in one workspace.
- Pro: AI Agents can use help-center, policy, catalog and account information and pass conversations to human agents with context.
- Pro: Unlimited conversations on every plan avoids a conversation quota as volume grows.
- Pro: Premium supports on-premises integration, whitelabeling and personalized SLAs for enterprise requirements.
- Con: The Free plan allows only one seat, so collaboration requires a paid tier.
- Con: AI Agents and several advanced tools begin at $79 per seat per month, not at the entry price.
- Con: Meta bills WhatsApp Business Platform conversation fees separately, complicating the total cost for WhatsApp-centric teams.
Alternatives
For a focused comparison of WhatsApp tools, see WhatsApp Customer Service Software; for broader ticketing choices, see Help desk software.
Chatwoot is the better pick when open-source and self-hosted flexibility matter, with a free Hacker plan for up to two agents and 500 conversations per month.
Deskwoot suits a very small operation wanting a free-forever plan capped at 100 conversations per month, one agent and one inbox.
WABPO is an alternative for teams centered on WhatsApp templates, buttons and menus, with Meta message fees separate on its free plan.
Daktela WFM is a workforce-management alternative with scheduling-focused plans.
Go4whatsup is another freemium WhatsApp-oriented option, with Meta conversation charges separate from its subscription.
Callbell is a choice for teams wanting a multiagent chat-management inbox.
WA Desk targets WhatsApp teams with paid plans measured in Indian rupees and defined agent and automation allowances.
Genesys Cloud CX is the alternative to consider for a broader, paid contact-center platform with voice routing.
Verdict
Choose Whelp if your business needs one workspace for many channels and wants AI that can use operational content before handing customers to people. Standard is the sensible entry point for multi-channel support; Advanced earns its premium when AI and managed support are central, while Premium addresses bespoke enterprise deployment. Look elsewhere if you need a single-seat, single-channel tool, strict control of recurring costs, or a WhatsApp plan without separate Meta conversation fees.
