WA Desk
Noida, Uttar Pradesh, India
What it is
WA Desk is a WhatsApp-first customer-support helpdesk that turns conversations into tickets for teams to manage in a shared inbox. Agents log in individually and can assign conversations, add internal notes and tags, and see when another agent is handling a conversation. Tickets have open, pending, resolved, and closed statuses, with live SLA timers, overdue alerts, and bulk updates. The inbox brings together WhatsApp Business, email or Gmail, Telegram, and two-way SMS through Twilio or another provider. WA Desk says it uses the official Meta WhatsApp Business API and supports media, voice notes, location, templates, read receipts, and delivery status. No-code automation includes keyword triggers, chatbot flows, quick-reply menus, welcome and after-hours replies, and agent handoff. Native iOS and Android apps support ticket work, notes, canned replies, and push alerts. Analytics cover response and resolution times, agent performance, CSAT surveys, ticket trends, and exportable reports. Starter costs ₹1,499/mo and Growth ₹3,499/mo; Enterprise pricing is tailored. WA Desk is based in Noida, India.
For and against
For
- Shared inbox supports assignments, notes, tags, and collision detection.
- Tickets include SLA timers and overdue alerts.
- No-code automation supports chatbot flows and agent handoff.
- Native iOS and Android apps include push alerts.
Against
- Starter is ₹1,499/mo, billed monthly.
- No self-serve free trial; a personalized demo is offered instead.
- Enterprise pricing is tailored and not listed.
The verdict
WA Desk combines WhatsApp-focused ticket handling with other inbox channels, automation, and team analytics. The Starter plan lists three agent seats and one WhatsApp number; Growth lists 10 seats and three numbers.
Who it suits
WA Desk suits teams that handle customer support over WhatsApp and want shared ticket management. Its listed industries include ecommerce, healthcare, finance, real estate, education, and travel.
Plans and prices
Starter
3 agent seats · 1 WhatsApp number · 50 canned responses · 5 automation rules
Read 5 Oct 2026 · wadesk.co
Growth
10 agent seats · 3 WhatsApp numbers · unlimited canned responses · unlimited automation rules
Read 5 Oct 2026 · wadesk.co
Enterprise
Unlimited seats and numbers · SSO/SAML · custom integrations · on-premise/private cloud
Read 5 Oct 2026 · wadesk.co
On the record
- Analytics
- Analytics include first-response and resolution times, agent performance, CSAT surveys, ticket trends, and exportable reports.wadesk.co · read 5 Oct 2026
- Automation
- Its no-code automations support keyword triggers, multi-step chatbot flows, quick-reply menus, welcome messages, after-hours replies, and handoff to an agent.wadesk.co · read 5 Oct 2026
- Channels
- The unified inbox supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS via Twilio or another provider.wadesk.co · read 5 Oct 2026
- Compliance
- The security page displays ISO 27001, ISO 27701, ISO 27018, and AICPA SOC compliance badges.wadesk.co · read 5 Oct 2026
- Free access
- The site offers WA Desk free to HRStop users; its pricing FAQ says it does not offer a self-serve free trial and instead provides a free personalized demo.wadesk.co · read 5 Oct 2026
- Mobile apps
- Native iOS and Android apps support replying, assigning, tagging, and closing tickets, internal notes, canned replies, and push alerts.wadesk.co · read 5 Oct 2026
- Product
- WA Desk is a WhatsApp-first customer-support helpdesk that turns conversations into tickets for teams to manage together.wadesk.co · read 5 Oct 2026
- Security
- The security statement says data is encrypted in transit with TLS/SSL and at rest, with encrypted backups, role-based permissions, and hosting on AWS and Azure.wadesk.co · read 5 Oct 2026
- Shared inbox
- Agents use individual logins to manage conversations in a shared inbox with assignment, internal notes, tags, and collision detection.wadesk.co · read 5 Oct 2026
- Support
- The site lists sales, support, and demo contact options, and Growth includes priority support.wadesk.co · read 5 Oct 2026
- Target teams
- The maker describes WA Desk as built for teams handling customer support over WhatsApp and lists industries including ecommerce, healthcare, finance, real estate, education, and travel.wadesk.co · read 5 Oct 2026
- Ticket management
- Tickets have open, pending, resolved, and closed statuses, live SLA timers, overdue alerts, and bulk status updates.wadesk.co · read 5 Oct 2026
- WhatsApp API
- WA Desk says it uses the official Meta WhatsApp Business API and supports media, voice notes, location, templates, read receipts, and delivery status.wadesk.co · read 5 Oct 2026
