Deskwoot
Cheyenne, Wyoming, United States
What it is
Deskwoot brings customer support conversations, AI assistance, and service tools together in one platform. Its shared inbox handles live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer questions using help center material, website pages, PDFs, and FAQs, then hand conversations to human agents. AI Copilot can suggest replies, summarize conversations, translate, and improve drafts; monthly allowances depend on plan. Other tools include a help center, automation rules, macros, proactive chat triggers, assignment, and SLA policies, with availability varying by plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost. Shopify, WooCommerce, and Stripe details can appear alongside conversations. Deskwoot offers a free plan and paid plans from $3.20/user/mo billed annually, with a 7-day trial. The iPhone app supports push notifications and the shared inbox. Deskwoot says customer data is hosted in the EU and describes encryption in transit and at rest.
For and against
For
- Shared inbox supports eight listed channels.
- Fynn bot can hand conversations to human agents.
- Shopify, WooCommerce, and Stripe details appear with conversations.
- Free iPhone app supports push notifications and inbox access.
Against
- Android is not yet supported.
- Some controls and automation depend on plan.
- Copilot conversation allowances vary by plan.
- WhatsApp and SMS carrier fees are passed through at cost.
The verdict
Deskwoot combines a broad shared inbox with AI tools and support workflows. Check plan-specific limits and the lack of Android support before choosing it.
Who it suits
Solo founders can use its free plan, while larger teams may find plans for multi-team support, multilingual service, or compliance needs. It suits teams that want conversations, AI support, and automation in one service workspace.
Plans and prices
Hacker
1 agent · 100 conversations/month · 30-day history · 10 AI conversations/month
Read 20 Oct 2026 · deskwoot.com
Startup
Unlimited agents/inboxes · 1,000 conversations/month · 6-month history · 50 AI conversations included, then $0.07 each
Read 20 Oct 2026 · deskwoot.com
Business
Unlimited conversations · 1-year history · 100 AI conversations included, then $0.05 each · translation
Read 20 Oct 2026 · deskwoot.com
Enterprise
Unlimited history · 300 AI conversations included, then $0.03 each · SLA policies · REST API
Read 20 Oct 2026 · deskwoot.com
On the record
- Access controls
- Features include optional two-factor authentication, custom roles, granular permissions, and audit logs; some are plan-specific.deskwoot.com · read 3 Oct 2026
- Agent Copilot
- AI Copilot can suggest replies, summarize conversations, translate, and improve drafts, with monthly conversation allowances varying by plan.deskwoot.com · read 3 Oct 2026
- AI agent
- Fynn searches a customer’s Help Center, FAQs, site content and uploaded documents before answering, and can process WhatsApp and Telegram voice messages as text.deskwoot.com · read 20 Oct 2026
- AI data use
- The privacy policy says conversation data is not used to train Deskwoot, Anthropic or OpenAI models.deskwoot.com · read 20 Oct 2026
- AI support
- The Fynn AI bot can answer customer questions using help center content, website pages, PDFs, and FAQs, and hand conversations to human agents.deskwoot.com · read 3 Oct 2026
- Android availability
- Deskwoot’s mobile page says there was no Android app available at the time of publication and suggests the responsive web app instead.deskwoot.com · read 20 Oct 2026
- API
- The REST API uses JSON at https://deskwoot.com/api/v1 with bearer tokens created in account settings, and API access requires Enterprise.deskwoot.com · read 20 Oct 2026
- API scope
- Documented API resources include conversations, messages, contacts, inboxes, agents, teams, labels, macros, automations, campaigns, webhooks, bots, reports, SLAs, billing and audit logs.deskwoot.com · read 20 Oct 2026
- Channels
- The platform supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages and REST API channels.deskwoot.com · read 20 Oct 2026
- Documentation
- The Help Center lists 111 articles spanning setup, channels, inboxes, billing, automation and other product areas.deskwoot.com · read 20 Oct 2026
- E-commerce
- Shopify, WooCommerce, and Stripe information can appear alongside conversations, including order, payment, and refund details.deskwoot.com · read 3 Oct 2026
- Imports
- Import tools cover Zendesk, Intercom, Freshdesk, Crisp, Chatwoot and CSV data, including conversations, contacts, agents and available articles.deskwoot.com · read 20 Oct 2026
- Inbox workflow
- Agents can assign, label and prioritize conversations and leave private notes for teammates.deskwoot.com · read 20 Oct 2026
- Integrations
- Official integration listings include Shopify, Stripe, WooCommerce, Slack, WordPress, Easypost and Zapier, with Zapier connecting more than 7,000 apps.deskwoot.com · read 20 Oct 2026
- iPhone app
- The free iPhone app provides the shared inbox, push notifications, Copilot and conversation actions across channels.deskwoot.com · read 20 Oct 2026
- Launch date
- Deskwoot’s roadmap identifies its public launch as March 2026.deskwoot.com · read 20 Oct 2026
- Legal operator
- Deskwoot is operated by Neltacore, LLC, with an address at 1908 Thomes Avenue, Cheyenne, Wyoming 82001, USA.deskwoot.com · read 20 Oct 2026
- Limit: reporting depth
- The G2 reviewer said reporting is less deep than Zendesk for large support organizations.g2.com · read 20 Oct 2026
The review
Deskwoot is a customer-support platform for teams bringing multiple channels, AI assistance, and support workflows into one inbox. It is most compelling for solo founders and small teams, especially those handling e-commerce questions. Its entry price is low, but conversation caps, AI allowances, and limited mobile support matter when choosing a plan.
Overview
The shared inbox brings live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel together. That range suits teams whose customers contact them in different places, while conversation routing and team collaboration support a centralized workflow. Shopify, WooCommerce, and Stripe information—including order, payment, and refund details—can appear alongside conversations, giving agents useful commerce context.
Deskwoot combines the inbox with a help center, Fynn AI bot, and AI Copilot. Fynn can answer from help-center content, website pages, PDFs, and FAQs, and hand conversations to human agents. Copilot can suggest replies, summarize and translate conversations, and improve drafts. Its monthly allowance varies by plan, so teams expecting regular AI-assisted work should compare quotas before settling on a tier.
Key features
AI and workflows
Fynn offers a way to answer questions using a team's support material while preserving a handoff to an agent. Automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies can reduce repetitive work and organize service, but availability depends on plan. The tier distinction matters: a solo founder may be well served by basic workflows, while teams needing formal service targets or more advanced automation should consider the higher plans.
Commerce, integrations, and controls
Shopify, WooCommerce, and Stripe context can help agents handle order-related questions from the conversation view. Listed integrations also include Zapier, WordPress, Slack, and EasyPost. Deskwoot says customer data is hosted in the EU and describes encryption in transit and at rest, malware scanning, and tenant-isolated file storage. It says customer conversations, contacts, and attachments are not used to train AI models, and offers a self-serve GDPR Article 28 DPA. Optional two-factor authentication, custom roles, granular permissions, and audit logs provide access controls, though some depend on the plan.
Pricing
Deskwoot has a free plan, paid plans from $3.20/user/mo billed annually, and a 7-day trial on paid plans. Monthly billing costs more than the annual rate on the first three paid tiers; WhatsApp and SMS carrier fees are passed through at cost.
| Plan | Price and limits | Best fit |
|---|---|---|
| Hacker | Free forever; 100 conversations/month, 1 agent seat, 1 inbox, 30-day data retention, and 10 AI Copilot conversations/month. | Solo founders who can work within a small monthly volume and one seat. The low cap and short retention make it a poor fit for a growing support operation. |
| Startup | $3.20 per month billed annually ($4 if paid monthly); 1,000 conversations/month, 6-month retention, 50 AI Copilot conversations/month, AI bot, unlimited inboxes, and all 8 channels. | Small teams needing a help center and AI bot across channels. The conversation ceiling and Copilot allowance still require monitoring. |
| Business | $6.40 per month billed annually ($8 if paid monthly); unlimited conversations, 1-year retention, 100 AI Copilot conversations/month, agent teams, CSAT surveys, advanced automations, and webhooks. | Multi-team or multilingual support, where agent teams and higher-volume service justify moving beyond Startup. Copilot remains quota-limited. |
| Enterprise | $9.60 per month billed annually ($12 if paid monthly); unlimited data retention, 300 AI Copilot conversations/month, SLA policies, REST API, audit logs, custom roles, and permissions. | Teams needing compliance-oriented controls, service-level policies, or API access. It adds room for longer retention and governance, but AI use still has a stated monthly allowance. |
Paid plans include a 7-day trial. The free plan's 100 conversations per month, single seat, and 30-day retention are meaningful constraints, while Startup's 1,000-conversation cap is the key trade-off for its low annual price. Business removes the conversation cap; Enterprise adds unlimited retention and governance features. The published plan prices are shown per month, with annual billing required for the lower rates.
Platforms
Deskwoot supports web, iOS, and API access. Its free iPhone app supports push notifications and the shared inbox, but Android is not supported. That makes it less suitable for teams that require Android access for agents on the move.
Who it's for
Solo founders can start on Hacker if one seat and 100 monthly conversations are enough. Startup is the practical step up for teams that want the AI bot, all eight channels, and unlimited inboxes. Business better suits multi-team or multilingual support with unlimited conversations and advanced automation. Enterprise is the clearest fit when SLA policies, audit logs, custom permissions, or API access are requirements. Teams with high AI usage should account for the Copilot allowance at every tier.
Pros and cons
- Pro: A broad channel mix in one shared inbox, including WhatsApp, SMS, and X direct messages, suits teams serving customers across several contact points.
- Pro: E-commerce order, payment, and refund context from Shopify, WooCommerce, and Stripe can help agents resolve purchase questions with relevant details at hand.
- Pro: Fynn's support-content sources and human handoff pair automated answers with an escalation path.
- Con: Hacker and Startup have monthly conversation caps, and Copilot allowances remain capped on every plan.
- Con: Android support is absent, limiting mobile access to iPhone users.
- Con: Important controls and workflows vary by plan, so teams needing audit logs, SLAs, or advanced automation must budget for higher tiers.
Alternatives
Chatwoot is worth considering for teams that prioritize open-source software or need Android, Linux, or self-hosted access; it also has a free plan. Whelp is another freemium option with Android and self-hosted platforms, which may suit teams prioritizing those deployment choices. Daktela WFM is a paid alternative with broad desktop and mobile platform support, including Windows and macOS. Callbell is a freemium alternative with Android support and a paid multiagent chat plan. WABPO offers a free-forever plan and Android support, with Meta message fees billed separately. WA Desk is a paid option with Android support and monthly INR-priced tiers, but no free trial. Genesys Cloud CX is a paid choice for voice contact centers, with plans billed annually. Greenbubble is a paid alternative with Android support, annual billing, and a free trial. For a broader shortlist, see WhatsApp Customer Service Software.
Verdict
Choose Deskwoot if your team wants a multi-channel inbox with e-commerce context, a content-grounded AI bot, and support workflows starting at a low annual price. Its strongest fit is a solo founder or small team that can work within the relevant seat, conversation, retention, and Copilot limits. Look elsewhere if Android access is essential, or if your expected volume and AI usage outgrow the lower-tier allowances.
