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On the recordRead 9 Oct 202615 facts
Infobip Conversations
London, United Kingdom
Plans and prices
AgentOS
$530a month
30 user seats · Monthly AI credits · 15+ channels · Free unlimited inbound messages
Read 9 Oct 2026 · infobip.com
On the record
- AI tools
- Agent Copilot can surface similar resolved cases, summarize solutions, and suggest tailored responses to agents.infobip.com · read 9 Oct 2026
- Analytics
- The contact center offers real-time and historical dashboards for agent performance, queue wait times, resolution rates, and CSAT, plus conversation transcripts and logs.infobip.com · read 9 Oct 2026
- Automation
- Workflows can tag conversations, send common responses, update statuses, and route cases, while AI chatbots and agents can handle routine inquiries and escalate with context.infobip.com · read 9 Oct 2026
- Calls
- Agents can handle voice and video calls and switch from WhatsApp or Viber messaging to voice while preserving conversation context.infobip.com · read 9 Oct 2026
- Company founded
- Infobip’s company page identifies 2006 as the year it was officially established.infobip.com · read 9 Oct 2026
- Integrations
- The Infobip Exchange lists Salesforce, HubSpot, Jira, Shopify, and ServiceNow among its platforms and identifies Conversations as a cloud contact center capability.partners.infobip.com · read 9 Oct 2026
- Intended customers
- The product is presented as an enterprise contact center and the page describes use cases for retail, financial services, telecoms, and healthcare.infobip.com · read 9 Oct 2026
- Mobile use
- Agents can use a mobile app to access conversation history, customer context, and tools from their phones.infobip.com · read 9 Oct 2026
- Native channels
- The page lists WhatsApp, RCS, SMS, and Viber as native messaging channels delivered through Infobip’s carrier network, alongside voice, live chat, and email.infobip.com · read 9 Oct 2026
- Omnichannel inbox
- The contact center brings messaging, email, social, and voice conversations into one interface with conversation history and customer context.infobip.com · read 9 Oct 2026
- Purpose
- Infobip’s cloud contact center is an enterprise cloud service that pairs human agents with AI to resolve routine inquiries and assist with customer conversations.infobip.com · read 9 Oct 2026
- Routing
- Configurable routing uses attributes, agent availability, and workload, and conversations can overflow to backup queues after a defined wait.infobip.com · read 9 Oct 2026
- Security and privacy
- The product page says customer data stays on Infobip-owned infrastructure and states support for GDPR and CCPA privacy requirements, HIPAA, and local data residency requirements.infobip.com · read 9 Oct 2026
