Net Promoter Score software supports collecting survey responses and organizing follow-up around customer feedback. Compare the entries on survey types and channels, respondent segmentation, response limits, CRM integrations, and follow-up workflows. Free-plan availability and paid-from pricing can help you weigh options against your budget. Refiner, Formbricks, and Fynzo Survey head the displayed entries, with Wootric and SatisMeter following. Consider how you plan to reach respondents, segment feedback, and act on responses, then use the ranking and listed criteria to compare the software.
Formbricks suits organizations that want to understand customers through feedback, including teams in financial services, healthcare, e-commerce, nonprofits, government,…
Fynzo Survey may suit teams gathering customer feedback and analyzing NPS responses across multiple survey channels.
AndroidiPhone & iPadWeb+1Refiner suits software companies that want to collect and segment user feedback across apps, websites, and email.
AndroidiPhone & iPadWeb+1Customer Thermometer suits teams collecting service ratings through existing customer communications, including email and support tickets.
iPhone & iPadWebAPInps.today suits customer-focused organizations seeking feedback workflows across marketing, sales, delivery, service, or contact-center journeys.
AndroidiPhone & iPadWeb+4It suits customer and employee feedback programs across CX, product, support, and frontline teams.
SatisMeter suits teams seeking feedback across digital survey channels and tools, with controls for audience targeting and survey frequency.
Mapster is aimed at SaaS founders, solo or lean product managers, and early-stage product teams under 20 people.
Thermostat may suit teams collecting Net Promoter System feedback through several survey channels and reviewing scores by custom fields.
CX teams using Salesforce that want to automate survey follow-up and analyze customer responses.
It suits teams building branded surveys, using branching questions, and analyzing responses.
Retently fits ecommerce, B2B SaaS, financial-services, and property-management teams collecting structured customer feedback.
Wootric is intended for customer success, CX, product, HR, executive, and support teams.
It suits multi-location service businesses managing customer feedback across five to 5,000 or more locations.
SightMill suits organizations collecting customer or employee feedback across several channels.
CustomerGauge suits B2B teams that connect account feedback to revenue exposure, sentiment, and retention work.
IntouchSurvey suits multi-location businesses and enterprises needing centralized, multichannel feedback programs.
