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NPS Surveys by SalesHub
What it is
NPS Surveys by SalesHub automates NPS, CSAT, and CES surveys tied to Salesforce activity. Surveys can start when a case closes, an opportunity is won, onboarding is completed, or a custom trigger occurs, and responses map to Salesforce records. The vendor describes the product as built inside Salesforce, without an integration or API connection. Survey delivery options include email, in-app, QR code, web, and social. Scores can launch follow-up actions: detractor scores of 0–6 create Priority 1 cases, while promoter scores of 9–10 receive email review requests. Analytics include natural-language theme clustering, predictive churn scoring, and real-time Salesforce dashboards with filters such as account, industry, product, region, or custom dimensions. Surveys can be deployed in any language, with respondent locale detection. CX Lite costs $3,500 /org/year and CX Pro costs $12,000 /org/year; a free 30-day trial is available through AppExchange without a credit card. The product supports Salesforce for iOS and Android.
For and against
For
- Supports NPS, CSAT, and CES surveys.
- Triggers surveys from Salesforce events.
- Offers five survey distribution channels.
- Automates case creation and review requests.
- Includes dashboards and predictive churn scoring.
Against
- No free plan is available.
- CX Lite is limited to 10,000 surveys yearly.
- CX Lite includes email and QR channels only.
- Enterprise / Government pricing is custom.
The verdict
NPS Surveys by SalesHub links feedback collection and follow-up to Salesforce records. The main plan difference is survey volume, channel access, and support level; a free 30-day trial is available before choosing a paid plan.
Who it suits
CX teams using Salesforce that want to automate survey follow-up and analyze customer responses. CX Lite is described as suited to mid-market teams starting with NPS; CX Pro is aimed at enterprise CX teams needing AI, all channels, and advanced automation.
Plans and prices
CX Lite
Up to 10,000 surveys/year · NPS + CSAT · Email + QR · Standard support (24hr SLA)
Read 7 Oct 2026 · npssurveys.com
CX Pro
Unlimited surveys · All 5 channels · AI sentiment analysis · Priority support (4hr SLA)
Read 7 Oct 2026 · npssurveys.com
Enterprise / Government
Defense, Federal, and large enterprise · Volume discounts · Dedicated infrastructure available
Read 7 Oct 2026 · npssurveys.com
On the record
- Analytics
- Features include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension.npssurveys.com · read 7 Oct 2026
- Channels
- The product lists email, in-app, QR code, web, and social as its five distribution channels.npssurveys.com · read 7 Oct 2026
- Data handling
- The vendor says survey responses, scores, and analytics stay inside the Salesforce org, with no third-party servers or data transfer.npssurveys.com · read 7 Oct 2026
- Intended users
- The vendor describes CX Lite as suited to mid-market teams starting with NPS on Salesforce and CX Pro for enterprise CX teams needing AI, all channels, and advanced automation.npssurveys.com · read 7 Oct 2026
- Languages
- The vendor says surveys can be deployed in any language and respondent locale can be detected automatically.npssurveys.com · read 7 Oct 2026
- Native Salesforce
- The vendor describes the product as built inside Salesforce, with no integrations or API connection required.npssurveys.com · read 7 Oct 2026
- Purpose
- The product automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records.npssurveys.com · read 7 Oct 2026
- Response actions
- Detractor scores of 0–6 automatically create Priority 1 cases, while promoter scores of 9–10 receive review requests by email.npssurveys.com · read 7 Oct 2026
- Salesforce mobile
- The AppExchange listing says the app supports Salesforce for iOS and Android and installs as a managed package.appexchange.salesforce.com · read 7 Oct 2026
- Security review
- The vendor states on its homepage that the product is AppExchange Security Reviewed.npssurveys.com · read 7 Oct 2026
- Support
- CX Lite includes standard support with a 24-hour SLA; CX Pro includes priority support with a 4-hour SLA and a dedicated CSM.npssurveys.com · read 7 Oct 2026
- Survey triggers
- Surveys can trigger from Salesforce events such as Case Closed, Opportunity Won, onboarding completion, or a custom trigger.npssurveys.com · read 7 Oct 2026
- Survey types
- The platform supports NPS, CSAT, and CES surveys.npssurveys.com · read 7 Oct 2026
- Trial
- The vendor offers a free 30-day trial without a credit card through AppExchange.npssurveys.com · read 7 Oct 2026
