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IntouchSurvey
Ottawa, Ontario, Canada
What it is
IntouchSurvey is a web survey platform for collecting customer feedback throughout the customer journey and informing business decisions. It is designed for multi-location businesses and enterprises that want centralized insight management. A drag-and-drop editor, templates, skip logic, question scoring, and weighting support survey creation. Distribution can use SMS, email, websites, QR codes, contact-centre workflows, or custom survey URLs. Listed survey uses include CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms. Dashboards and reports can provide location-based views, filters, sentiment analysis, and predictive analytics. Rules, triggers, and custom workflows automate actions from survey results, while Action Campaigns connect activities with outcomes. Teams can manage contact lists, response and contact histories, and CSV imports for targeted outreach. The maker describes two-way integrations, secure file transfers, connectors, and webhooks. Security features include single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. Support includes monitoring, outage escalation, an after-hours chatbot, and online documentation. Pricing and trial terms are not published; prospective customers are directed to a personalized demo and quote.
For and against
For
- Drag-and-drop surveys with templates
- Supports SMS, email, websites, and QR codes
- Location reporting and sentiment analysis
- Automated rules and follow-up workflows
- Security includes SSO, MFA, and SOC 2
Against
- Pricing is available only by request
- No trial offer is published
- Platform access is web-based
- Personalized demo is required
The verdict
IntouchSurvey covers survey creation, multichannel distribution, analysis, contact management, integrations, and workflow automation. Its enterprise-oriented feature set is clear, but buyers must request a demo and quote because pricing and trial details are not published.
Who it suits
IntouchSurvey suits multi-location businesses and enterprises needing centralized, multichannel feedback programs. It is appropriate for teams that require segmentation, analytics, integrations, and automated follow-up.
Plans and prices
IntouchSurvey®
Personalized demo and quote; pricing not published
Read 8 Oct 2026 · intouchinsight.com
On the record
- Analysis
- The platform offers customizable dashboards and reports, location-based reporting, filters, sentiment analysis, and predictive analytics.intouchinsight.com · read 8 Oct 2026
- Audience
- The company describes IntouchSurvey as suited to multi-location businesses and enterprises seeking centralized customer insights.intouchinsight.com · read 8 Oct 2026
- Automation
- Rules, triggers, and custom workflows can automate actions based on survey insights, and Action Campaigns help teams align activities with outcomes.intouchinsight.com · read 8 Oct 2026
- Contact management
- Users can create contact lists, track response and contact history, and import contacts via CSV for targeted outreach.intouchinsight.com · read 8 Oct 2026
- Distribution
- Surveys can be distributed through SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs.intouchinsight.com · read 8 Oct 2026
- Integrations
- The maker describes two-way integrations, flexible file formats, secure file transfers, and event-based triggers; it also offers out-of-the-box connectors and webhooks for systems that accept them.intouchinsight.com · read 8 Oct 2026
- Pricing and access
- The survey pages invite prospective customers to book a personalized demo and do not publish an IntouchSurvey price or trial offer.intouchinsight.com · read 8 Oct 2026
- Purpose
- IntouchSurvey is a survey platform for capturing customer feedback across the customer journey and informing business decisions.intouchinsight.com · read 8 Oct 2026
- Security
- The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance.intouchinsight.com · read 8 Oct 2026
- Support
- The maker states that it provides 24/7 monitoring, emergency escalation for system outages except production configuration, an after-hours chatbot, and online support documentation.intouchinsight.com · read 8 Oct 2026
- Survey creation
- Users can build surveys with a drag-and-drop editor and ready-to-use templates, and add skip logic, question scoring, and weighting.intouchinsight.com · read 8 Oct 2026
- Survey types
- The feature page lists CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms as use cases.intouchinsight.com · read 8 Oct 2026
