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On the recordRead 8 Oct 202622 facts
Surveyxact NPS
On the record
- Alerts and follow-up
- The NPS page describes threshold-based alerts, closed-loop follow-up workflows, and dashboards for tracking results.surveyxact.com · read 8 Oct 2026
- Audience
- Surveyxact describes its NPS offering as serving B2B, B2C, and public organisations across Europe.surveyxact.com · read 7 Oct 2026
- Automated surveys
- Surveys can be sent automatically at selected moments, with adaptive logic and the organisation’s own sender domain.surveyxact.com · read 8 Oct 2026
- Company history
- Surveyxact says it launched in 2002 and is part of Ramboll.surveyxact.com · read 8 Oct 2026
- Compliance
- The compliance page describes support for GDPR processes, WCAG 2.1 AA, encrypted communication, detailed logging, redundant operations, penetration tests, and physical security.surveyxact.com · read 7 Oct 2026
- Data handling
- Surveyxact says its platform is developed and operated in Europe and that survey data stays within the EU jurisdiction.surveyxact.com · read 7 Oct 2026
- Data location
- Surveyxact says its platform is developed and operated in Europe and that customer data stays within the EU.surveyxact.com · read 8 Oct 2026
- Integrations
- The NPS page names HubSpot, Dynamics, and Power BI as examples of systems that can receive NPS scores.surveyxact.com · read 8 Oct 2026
- Intended users
- Surveyxact describes NPS as serving B2B and B2C companies and organisations.surveyxact.com · read 8 Oct 2026
- Methodology
- The NPS page says methodology from Ramboll consultants is included and roles, alerts, workflows, and dashboards are preconfigured.surveyxact.com · read 7 Oct 2026
- NPS program
- Surveyxact offers an NPS program that connects measurement, insight, follow-up, and improvement in one cycle.surveyxact.com · read 7 Oct 2026
- NPS types
- Surveyxact supports relational and transactional NPS as part of one integrated program.surveyxact.com · read 7 Oct 2026
- Pricing
- The NPS page invites visitors to book a free demo and does not state a subscription price.surveyxact.com · read 8 Oct 2026
- Purpose
- Surveyxact NPS measures customer loyalty and willingness to recommend, and is designed to connect feedback with follow-up and improvement.surveyxact.com · read 8 Oct 2026
- Reports
- Surveyxact offers customer reports populated automatically and a ready-made benchmark report template.surveyxact.com · read 7 Oct 2026
- REST API
- A Surveyxact customer story describes REST API automation for survey invitations, automatic NPS calculation, and advisor- and branch-level reporting.surveyxact.com · read 7 Oct 2026
- Scoring
- NPS is calculated as the percentage of Promoters minus the percentage of Detractors, on a scale from -100 to +100.surveyxact.com · read 7 Oct 2026
- Security
- Surveyxact states that it is ISO 27001-certified, GDPR-compliant, and processes data within the EU.surveyxact.com · read 8 Oct 2026
