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CustomerGauge
CustomerGauge · Amsterdam, Netherlands · founded 2007
What it is
CustomerGauge is a B2B account experience platform that connects customer feedback with revenue and sentiment so teams can act on account health. Feedback can come through surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, and a mobile app. Its account hierarchy combines stakeholder responses into an account-level NPS view. The Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage. Gaige AI analyzes feedback, drafts personalized responses, and flags early signs of churn or unresolved frustration. CustomerGauge also provides sentiment analysis, AI insight summaries, and closed-loop workflows. Help documentation covers workflow alerts and report dispatches for Microsoft Teams and Slack, along with REST APIs and webhooks. The service runs on the web and through an API and targets B2B industries including consumer packaged goods, beverage, logistics, manufacturing, technology, and services. Pricing is on request; the listed plan uses one flat platform fee based on account base and activated modules, with no free plan.
For and against
For
- Account-level NPS combines stakeholder feedback
- Revenue dashboard tracks exposure and coverage
- Gaige AI flags churn signals
- Supports REST APIs and webhooks
- Closed-loop workflows and sentiment analysis
Against
- Pricing is available only on request
- No free plan
- Platform targets B2B organizations
The verdict
CustomerGauge links feedback collection with account hierarchy, revenue context, and AI-assisted follow-up. Its web and API access support teams coordinating feedback workflows across business systems.
Who it suits
CustomerGauge suits B2B teams that connect account feedback to revenue exposure, sentiment, and retention work. Its named industries include consumer packaged goods, beverage, logistics, manufacturing, technology, and services.
Plans and prices
CustomerGauge
Pricing by request; request a demo
Read 3 Oct 2026 · customergauge.com
On the record
- Account NPS
- Its account hierarchy combines stakeholder feedback into an account-level NPS view.customergauge.com · read 3 Oct 2026
- AI
- Gaige AI analyzes feedback, drafts personalized responses, and flags accounts with early signs of churn or unresolved frustration.customergauge.com · read 3 Oct 2026
- API
- The help center documents REST APIs and webhooks for CustomerGauge.support.customergauge.com · read 3 Oct 2026
- API access
- Yescustomergauge.com · read 23 Sep 2026
- Integrations
- CustomerGauge’s help center documents workflow alerts and report dispatches for Microsoft Teams and Slack.support.customergauge.com · read 3 Oct 2026
- Pricing availability
- The site directs prospective customers to request a demo or talk to an expert and does not publish a price on the page reviewed.customergauge.com · read 3 Oct 2026
- Product
- CustomerGauge describes itself as a B2B account experience platform that connects customer feedback to revenue and helps teams act on it.customergauge.com · read 3 Oct 2026
- Revenue analytics
- Its Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage.customergauge.com · read 3 Oct 2026
- Security
- The company links to a Trust portal and GDPR information from its site; those links alone do not specify particular certifications or controls.customergauge.com · read 3 Oct 2026
- Support
- CustomerGauge provides a user help center with articles on product features, troubleshooting, APIs, and integrations.support.customergauge.com · read 3 Oct 2026
- Surveys
- The platform captures real-time feedback at the account level, connected to revenue and sentiment.customergauge.com · read 3 Oct 2026
- Target customers
- CustomerGauge says its platform is built for B2B and names consumer packaged goods, beverage, logistics, manufacturing, technology, and services as industries it serves.customergauge.com · read 3 Oct 2026
