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Listen360
Listen360 · Denver, Colorado (EverCommerce corporate headquarters) · founded 2008
What it is
Listen360 is a web-based customer experience platform for multi-location brands, franchises, and private equity-backed businesses. It collects customer feedback and uses NPS to measure loyalty and satisfaction; its AI analytics turn responses into actions and identify growth drivers. Review management includes strategic review requests, fake-review integrity checks, and market analysis. The platform also has social media tools and business listing features intended to support visibility and SEO. Listen360 targets large businesses in home services, fitness, wellness, and children’s services. Its integrations page names tools including ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz. Onboarding includes step-by-step guidance, tailored training, and ongoing assistance. Listen360 says it does not currently offer a mobile app, though some tools can be accessed from a device while on the go. Pricing is by request, per location or by request volume. The company was founded in 2008 and is headquartered in Denver, Colorado, at EverCommerce’s corporate headquarters.
For and against
For
- Uses NPS to measure loyalty and satisfaction.
- AI analytics identify growth drivers.
- Includes review requests and market analysis.
- Onboarding includes training and ongoing assistance.
Against
- No mobile app is currently offered.
- Pricing is available by request.
The verdict
Listen360 brings customer feedback, analytics, reputation management, and visibility tools together for multi-location businesses. Prospective customers should ask for pricing and consider the lack of a dedicated mobile app.
Who it suits
Listen360 is aimed at larger, multi-location organizations, including businesses in home services, fitness, wellness, and children’s services. It may suit teams seeking feedback, reputation, and listing tools in one web platform.
Plans and prices
Custom pricing
Priced per location or by request volume; pricing not published publicly
Read 7 Oct 2026 · listen360.com
On the record
- Analytics
- Its AI analytics convert feedback into clear actions and identify growth drivers.listen360.com · read 7 Oct 2026
- Feedback
- The platform collects customer feedback and uses NPS to measure customer loyalty and satisfaction.listen360.com · read 7 Oct 2026
- Integrations
- The integrations page names ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz.listen360.com · read 7 Oct 2026
- Mobile app
- Listen360 says it does not currently offer a mobile app, though some tools can be accessed on a device while on the go.listen360.com · read 7 Oct 2026
- Other capabilities
- The platform includes social media tools and business listings features for visibility and SEO.listen360.com · read 7 Oct 2026
- Privacy framework
- Listen360 states that it complies with the EU-U.S. Data Privacy Framework and its UK extension.listen360.com · read 7 Oct 2026
- Privacy roles
- Listen360 says it acts as a data processor for consumer feedback collected on behalf of clients and as a data controller for client users.listen360.com · read 7 Oct 2026
- Reputation
- Listen360 offers review management, including strategic review requests, fake-review integrity checks, and market analysis.listen360.com · read 7 Oct 2026
- Support
- Listen360 describes onboarding with step-by-step guidance, custom-tailored training, and ongoing assistance.listen360.com · read 7 Oct 2026
- Target users
- Listen360 says it is tailored for large, multi-location businesses and supports home services, fitness, wellness, and children’s services.listen360.com · read 7 Oct 2026
- What it does
- Listen360 is a customer experience management platform that turns customer feedback into actionable intelligence for multi-location brands, franchises, and private equity-backed businesses.listen360.com · read 7 Oct 2026
