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Retently
Chisinau, Moldova, and Austin, Texas, United States
What it is
Retently collects customer feedback and measures NPS, CSAT, and CES across multiple survey channels. Surveys can be sent by email, SMS, or link; shown in a web app; embedded on a web page; displayed through a feedback button; or run on a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Retently describes AI-powered feedback classification and topic analytics, plus an AI CX agent that finds issues and recommends actions across surveys, reviews, and tickets. Customer events can trigger surveys, and alerts or feedback can be routed to connected tools. Listed integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams, and Segment. A REST API, webhooks, and MCP server support querying scores, searching feedback, and sending surveys. Ecommerce Basic costs $99 a month with 2,500 surveys, 10 campaigns, and three seats. Ecommerce Pro costs $299 a month with 20,000 surveys, 10 campaigns, and 10 seats. A 14-day trial is available, but there is no free plan.
For and against
For
- Supports NPS, CSAT, and CES
- Offers multiple survey delivery channels
- Includes topic grouping for written feedback
- Provides REST API, webhooks, and MCP
- 14-day trial available
Against
- No free plan
- Basic plan has no API
- Enterprise pricing is custom
- Paid plans start at $99/mo
The verdict
Retently combines survey distribution, customer-experience metrics, feedback analysis, and workflow integrations. Its plan structure separates ecommerce usage levels, while API access is limited on Ecommerce Basic.
Who it suits
Retently fits ecommerce, B2B SaaS, financial-services, and property-management teams collecting structured customer feedback. It suits teams needing survey automation, integrations, and feedback analysis.
Plans and prices
Ecommerce Basic
2,500 surveys · 10 campaigns · 3 seats · no API
Read 15 Oct 2026 · retently.com
Ecommerce Pro
20,000 surveys · 10 campaigns · 10 seats · API
Read 15 Oct 2026 · retently.com
Enterprise
Salesforce two-way integration · custom integrations · SAML 2.0 SSO · 2FA enforcement
Read 15 Oct 2026 · retently.com
On the record
- AI features
- The platform describes AI-powered feedback classification and topic analytics, and says its AI CX agent finds issues and recommends actions across surveys, reviews and tickets.retently.com · read 8 Oct 2026
- AI insights
- Its AI features classify feedback, analyze sentiment and topics, and identify drivers of customer experience.retently.com · read 15 Oct 2026
- API
- The public REST API is version 2, uses X-Api-Key authentication, supports read and write keys, and has a 150-request-per-minute rate limit.retently.com · read 15 Oct 2026
- API and MCP
- Retently offers a REST API and webhooks for surveys and feedback, plus an MCP server that AI clients can use to query scores, search feedback and send surveys.retently.com · read 8 Oct 2026
- API coverage
- API endpoints cover customers, companies, feedback, reports, scores, campaigns, trends, templates, outbox records and suppressions.retently.com · read 15 Oct 2026
- Automated actions
- Automations can route feedback, trigger follow-ups and alert teams based on sentiment or urgency.retently.com · read 15 Oct 2026
- Automation
- The platform can trigger surveys from customer events and send alerts or feedback to connected tools for follow-up.retently.com · read 8 Oct 2026
- Company history
- Retently says it was founded in 2015 and has remained independent and self-funded.retently.com · read 8 Oct 2026
- Company ownership
- Retently says it has been self-funded, independent and without investors or private-equity owners since 2015.retently.com · read 15 Oct 2026
- Company size
- The company describes a remote team of 14 people and more than 1,000 customer brands sending about 10 million surveys monthly.retently.com · read 15 Oct 2026
- Compliance and hosting
- Retently cites GDPR practices, AWS certifications for EU workloads, Hetzner ISO 27001 data centers, and enterprise hosting choices in Germany, the United States or Australia.retently.com · read 15 Oct 2026
- Developer plan
- A no-expiration developer plan provides limited credits, full API access, all survey types, webhooks, documentation access and community support after application review.retently.com · read 15 Oct 2026
- Documentation depth
- The API reference documents authentication, permissions, request parameters, examples, responses and deprecated endpoints; the MCP guide includes setup, scopes, tools and troubleshooting.retently.com · read 15 Oct 2026
- Feedback analysis
- Retently groups written feedback into topics, and B2B teams can view scores rolled up by account.retently.com · read 8 Oct 2026
- Feedback topics
- Retently groups written responses into topics and provides account-level score rollups for B2B teams.retently.com · read 15 Oct 2026
- Independent complaint: trial access
- A G2 reviewer says multiple trial attempts led Retently to deny service despite willingness to buy, leaving three weeks of evaluation wasted.g2.com · read 15 Oct 2026
- Integrations
- Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier.retently.com · read 15 Oct 2026
- Legal entity
- The California privacy notice identifies Remsys, Inc. as the company operating the Retently platform.retently.com · read 15 Oct 2026
