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On the recordRead 8 Oct 202612 facts
NPS Prism
Plans and prices
One Simple Plan
Priced on request
Subscription tailored by industry, geography and upsampling needs · 15 software licenses · current data and 18 months of historical data
Read 8 Oct 2026 · npsprism.com
On the record
- Add-ons
- Optional services include NPS Uplift, Loyalty Economics and Journey Deep Dive.npsprism.com · read 8 Oct 2026
- AI
- NPS Prism says generative AI automatically extracts insights to help users move from data to insight to action.npsprism.com · read 8 Oct 2026
- Analysis
- Users can filter and customize dashboards, download data for reporting and conduct ad hoc analyses outside the platform.npsprism.com · read 8 Oct 2026
- Benchmarking
- Users can compare NPS with competitors at the relationship, product, channel and journey levels.npsprism.com · read 8 Oct 2026
- Data coverage
- The platform covers 10 industries across more than 30 countries and surveys customers from over 500 companies.npsprism.com · read 8 Oct 2026
- Demo
- The company offers a live demo of approximately 30 minutes with industry journey and competitive data.npsprism.com · read 8 Oct 2026
- Intended users
- The platform is described for CX, business and analytics teams, as well as channel, line-of-business and marketing leaders.npsprism.com · read 8 Oct 2026
- KPIs
- Industry-specific context can include wait times, digital failure rates and dispute resolution rates.npsprism.com · read 8 Oct 2026
- Methodology
- NPS Prism says it uses double-blind third-party panels and a demographically balanced sample, refreshed quarterly or semi-annually for select industries.npsprism.com · read 8 Oct 2026
- Purpose
- NPS Prism is a Bain-backed CX benchmarking platform that compares a company’s performance with competitors and helps identify customer journey improvements.npsprism.com · read 8 Oct 2026
- Support
- Subscribers receive a client manager, quarterly insights discussions, user training and ongoing support.npsprism.com · read 8 Oct 2026
- Survey refresh
- Dashboards are automatically updated every 90 days with thousands of new survey responses.npsprism.com · read 8 Oct 2026
