Formbricks

Formbricks is an open-source platform for collecting and organizing feedback across websites, apps, email, and other channels. It supports website, email, and in-app surveys. Its Hobby features include link-based and in-product surveys, all question types, conditional logic, hidden fields, partial responses, file uploads, and single-use links. Pro adds respondent identification, contact and segment management, email follow-ups, webhooks, integrations, mobile SDKs, and AI translations. Listed integrations include Airtable, Google Sheets, Notion, Slack, n8n, Zapier, and ActivePieces. Organizations can use cloud plans or self-host with one-click setup, Docker, or Kubernetes. The documented v6 self-host baseline uses eight long-running services, and the evaluation setup lists 2 vCPU, 4 GB memory, and 20 GB SSD for a single server. Formbricks says it encrypts data in transit and at rest and lists GDPR, CCPA, SOC 2 Type II, and ISO 27001 compliance. Hobby cloud includes one workspace and 250 responses monthly; Pro includes three workspaces and 2,000 responses monthly. The pricing note lists a free plan, paid from $74/mo (annual), and a 14-day trial.

Formbricks combines multi-channel surveys with segmentation, follow-up, and self-hosting options. Teams should weigh the cloud response caps against the server resources and maintenance involved in self-hosting.

Formbricks suits organizations that want to understand customers through feedback, including teams in financial services, healthcare, e-commerce, nonprofits, government, market research, and retail. It offers both cloud and self-hosted options.

Overview

Formbricks is a feedback platform for collecting surveys across websites, apps, and email. It is best suited to teams that need configurable surveys, respondent segmentation, or the option to self-host, rather than a bare-bones questionnaire tool.

It supports both types of NPS surveys alongside broader feedback work, with web, Android, iOS, API, and self-hosted platforms. Teams comparing tools by category can also browse Net Promoter Score Software, Survey API Software, and Survey Software.

Key features

Survey design and respondent targeting

Hobby supports link-based and in-product surveys, all question types, conditional logic, hidden fields, partial responses, file uploads, and single-use links. That is a substantial toolkit for shaping questions and controlling how surveys are used, but the cloud plan's 250 responses per month makes it a better fit for small feedback programs than broad, high-volume collection.

Pro adds respondent identification, contact and segment management, and attribute-based segmentation. These features make it more useful when feedback needs to be organized around particular audiences, rather than treated as one undifferentiated response pool.

Follow-ups and integrations

Pro also includes email follow-ups, custom webhooks, integrations, iOS and Android SDKs, and AI translations. The combination supports teams that want feedback to connect with follow-up activity and their existing tools. Listed integrations include Airtable, Google Sheets, Notion, Slack, n8n, Zapier, and ActivePieces.

Self-hosting and security

One-click setup, Docker, and Kubernetes deployment give technical teams several routes to self-hosting. That flexibility comes with an operational burden: the documented v6 baseline runs eight long-running services, and the evaluation setup calls for 2 vCPU, 4 GB of memory, and 20 GB SSD on a single server. DIY hosting is therefore a meaningful choice for teams able to maintain the infrastructure, not a way to avoid ongoing work.

Formbricks says data is encrypted in transit with HTTPS/TLS 1.3 and at rest with AES-256, and lists GDPR, CCPA, SOC 2 Type II, and ISO 27001 compliance. It also says it conducts annual independent penetration tests and makes daily encrypted backups for Formbricks Cloud. Self-hosted free users receive community support; EE license users receive prioritized support and updates.

Pricing

Formbricks has cloud and self-hosted options, with a 14-day trial. The Hobby cloud plan has no published price and includes one workspace and 250 responses per month. It offers a low-capacity starting point, but the response ceiling is restrictive for teams collecting feedback regularly.

Pro costs $89 a month, billed monthly, and includes three workspaces, 2,000 responses per month, and unlimited seats. It is the clearest fit for teams that need segmentation and follow-up workflows without a seat cap. Scale costs $390 a month, billed monthly, for five workspaces and 5,000 responses per month; it suits higher response volumes, though the listed allowance remains finite.

Self-Hosting Free costs nothing and covers DIY setup and maintenance, community support, moderate customization and control, and most advanced features. Self-Hosting EE License has custom pricing, billed fixed per month; it adds prioritized support and updates, all advanced features, and full customization and control, while setup and maintenance remain DIY. Cloud response limits do not apply as a stated plan quota to these self-hosted plans, but running the services is the user's responsibility.

Platforms

Formbricks supports web, Android, iOS, API, and self-hosted deployment. Its survey channels include websites, email, and in-app placements, so it can serve feedback programs spanning digital touchpoints.

Who it's for

Formbricks is a fit for organizations that want to learn from customer feedback and need more than basic survey distribution. Its segmentation and automation features suit teams coordinating follow-ups, while self-hosting can appeal to organizations that want deployment control and have the capacity to operate the system. Teams that need a simple hosted tool with generous free response volume, or cannot maintain server infrastructure, should weigh other options.

Pros and cons

• Pros: Flexible survey controls—including conditional logic, hidden fields, and single-use links—support more tailored feedback collection.
• Pros: Pro combines respondent segmentation with follow-ups, webhooks, SDKs, and integrations, giving teams tools to act on feedback as well as collect it.
• Pros: Cloud and self-hosted deployment choices let organizations weigh managed service against greater control.
• Cons: Hobby is capped at 250 cloud responses per month, limiting its usefulness for sustained collection.
• Cons: Self-hosting requires maintaining eight long-running services at the documented v6 baseline, which is a significant operational commitment.
• Cons: Pro and Scale both have monthly response caps, so teams with higher volumes must consider the Scale tier or self-hosting.

Alternatives

For a free plan advertising unlimited surveys, questions, and responses, Fynzo Survey is worth considering; it lists Android, iOS, and web support. Refiner offers a free plan capped at 25 responses per month and supports API as well as mobile and web platforms, making its free allowance smaller than Formbricks Hobby's. SatisMeter also has a 25-response monthly free plan, with a recommendation of about 250 active users rather than a user limit.

Customer Thermometer has a paid model and lists a $$9 monthly At the Beach plan that retains and displays account data but includes zero responses. Zonka Feedback has custom-quote pricing for its AI Feedback Intelligence plan, primarily based on data credits. nps.today has a one-month free trial plan with 50 surveys per month, email, and zero support hours. Wootric offers a Professional plan with one journey point, one metric, up to five seats, and self-service support. Mapster has a free web plan with 50 responses per month and unlimited surveys.

Verdict

Choose Formbricks if your team needs configurable surveys plus segmentation and follow-up workflows, or wants the option to run the platform itself. Its response caps and the infrastructure demands of self-hosting are the main reasons to look elsewhere: small cloud users may outgrow Hobby, while teams without server capacity should favor a managed alternative.