AskNicely
AskNicely · Auckland, New Zealand (development team); company page also lists offices in Portland, Salt Lake City, and Auckland · founded 2014
What it is
AskNicely is an AI-powered customer experience platform for multi-location businesses. It gathers sentiment through email, SMS, and embedded surveys placed on websites, mobile apps, or in-store kiosks, then turns responses into recommended actions. Teams can build NPS, CSAT, and five-star surveys using templates, branching logic, and custom branding. Real-time dashboards and workflows can send responses, assign staff tasks, or escalate issues according to criteria. NiceAI analyzes feedback and reviews, Ask NiceAI answers plain-language questions, and NiceAI Agents monitor data, take rule-based actions, and create reports. Listed integrations include Salesforce, Microsoft Teams, HubSpot, and an API. AskNicely states that it is SOC 2 compliant, uses AWS hosting in multiple regions, and isolates tenant data. Hosting can be selected in Oregon, Sydney, or Frankfurt, with other regions potentially available on request. Plans are paid, primarily annual, start at 500 responses yearly, and scale with response volume. Pricing is available on request; there is no free plan or trial.
For and against
For
- Surveys support NPS, CSAT, and five-star formats
- Branching logic and custom branding are available
- Real-time dashboards and response workflows
- AI analyzes feedback, reviews, and data
- Integrations include Salesforce and Microsoft Teams
Against
- No free plan or free trial
- Plans start at 500 responses annually
- Response overages are billed
- Pricing is available only on request
The verdict
AskNicely combines multi-channel surveys, workflow automation, analytics, and AI tools in one platform. Its paid, volume-based plans and multi-location focus make pricing and scale important considerations.
Who it suits
It suits multi-location service businesses managing customer feedback across five to 5,000 or more locations. Teams needing surveys, workflows, analytics, and AI-assisted response handling may find its feature set relevant.
Plans and prices
Grow
Unlimited users · From 500 responses; price scales with response volume · Adds AI insight reports, Slack and Microsoft Teams integrations, review requests, and more
Read 8 Oct 2026 · asknicely.com
Learn
Unlimited users · From 500 responses; price scales with response volume · Optional NiceAI add-on
Read 8 Oct 2026 · asknicely.com
Transform
Unlimited users · From 500 responses; price scales with response volume · Adds in-app and white-label surveys, unlimited API data extraction, team huddles, and frontline coaching
Read 8 Oct 2026 · asknicely.com
On the record
- AI
- NiceAI analyzes feedback and reviews, while Ask NiceAI supports plain-language questions and NiceAI Agents can monitor data, take rule-based actions, and create reports.asknicely.com · read 8 Oct 2026
- Response analytics
- Yesasknicely.com · read 20 Sep 2026
- API access
- Yesasknicely.com · read 20 Sep 2026
- Contract and trial
- Plans are primarily offered annually, and AskNicely says it does not offer a free trial but provides personalized demos.asknicely.com · read 8 Oct 2026
- Custom branding
- Yesasknicely.com · read 20 Sep 2026
- Data residency
- AskNicely says customers can choose hosting in Oregon, Sydney, or Frankfurt, with other regions possibly available on request.asknicely.com · read 8 Oct 2026
- Feedback management
- The platform provides real-time feedback dashboards and workflows that can send responses, create staff tasks, or escalate issues based on criteria.asknicely.com · read 8 Oct 2026
- Integrations
- The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration.asknicely.com · read 8 Oct 2026
- Limits
- Plans start at 500 feedback responses per year, pricing scales with response volume, and response overages are billed.asknicely.com · read 8 Oct 2026
- Logic branching
- Yesasknicely.com · read 20 Sep 2026
- Product
- AskNicely is an AI-powered customer experience platform for multi-location businesses that captures customer sentiment and turns it into recommended actions.asknicely.com · read 8 Oct 2026
- Security
- AskNicely states it is SOC 2 compliant, uses AWS hosting across multiple regions, and isolates tenant data.asknicely.com · read 8 Oct 2026
- Support
- All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team.asknicely.com · read 8 Oct 2026
- Survey builder
- Users can create NPS, CSAT, and five-star surveys with templates, branching logic, and custom branding.asknicely.com · read 8 Oct 2026
- Surveys
- It collects feedback through email, SMS, and embedded surveys on websites, mobile apps, or in-store kiosks.asknicely.com · read 8 Oct 2026
- Who it serves
- AskNicely describes its platform as built for multi-location service businesses and says it supports businesses with 5 to 5,000 or more locations.asknicely.com · read 8 Oct 2026
