Best Mystery Shopping Software in 2026
Updated
Coordinating mystery shopping means arranging visits, giving shoppers a way to record what they find, and making results usable afterward. Compare assignment scheduling with the mobile shopper app and shopper portal to understand how work reaches shoppers. Evidence collection and report form builder offer ways to assess visit documentation, while results analytics and shopper payments cover other parts of the process. Free-plan availability and paid-from pricing add cost details. Shopmetrics NEXT, Checker, and PRISM Mystery Shopping Platform are among the options, as are Mystery Management and Gigwalk. Weigh the listed features against how your team assigns visits, collects findings, and reviews outcomes.
21ranked
3free plans on this page
$1.50/molowest paid tier
8 Oct 2026last checked
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Gigwalk iPhone + Android RecognisedPhone appDocumentedFree plan 7.9Free Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 2 Field Agent iPhone + Android RecognisedPhone appDocumentedFree plan 7.8Free Shopper portal: YesAssignment scheduling: Yes
- 3 Mitti Training iPhone + Android RecognisedPhone appDocumentedFree plan 7.8$2/mo Assignment scheduling: Yes
- 4 iSecretShop iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Assignment scheduling: Yes
- 5 MobiAudit iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Shopper portal: YesAssignment scheduling: Yes
- 6 Mystery Management iPhone + Android RecognisedPhone appDocumented 7.3 Shopper portal: YesAssignment scheduling: Yes
- 7 PRISM Mystery Shopping Platform iPhone + Android RecognisedPhone appDocumented 7.3 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 8 Shopmetrics NEXT iPhone + Android RecognisedPhone appDocumented 7.3 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 9 Checker iPhone + Android RecognisedPhone appDocumentedFree plan 7.1€50/mo Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 10 BeMyEye iPhone + Android RecognisedPhone appDocumented 7.0 Shopper portal: YesAssignment scheduling: Yes
- 11 Hyperspace iPhone + Android RecognisedPhone appDocumentedFree plan 7.0€55/mo Assignment scheduling: Yes
- 12 IntouchCheck iPhone + Android RecognisedPhone appDocumented 7.0 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 13 InspectWrk (formerly Inspectly360) iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$29/mo
- 14 MemberXP No phone app RecognisedPhone appDocumented 5.7 Shopper portal: YesAssignment scheduling: Yes
- 15 Qmoxi Retail No phone app RecognisedPhone appDocumented 5.7 Shopper portal: YesAssignment scheduling: Yes
- 16 QSCheck No phone app RecognisedPhone appDocumented 5.7 Assignment scheduling: YesReport form builder: Yes
- 17 ClientSmart No phone app RecognisedPhone appDocumentedFree plan 5.6$1.50/mo Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 18 KPI Mystery Shopping Platform No phone app RecognisedPhone appDocumentedFree plan 5.5 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 19 Mebius No phone app RecognisedPhone appDocumented 5.5 Shopper portal: YesAssignment scheduling: Yes
- 20 Praemialis No phone app RecognisedPhone appDocumentedFree plan 5.5$750/mo Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 21 GuestScope No phone app RecognisedPhone appDocumented 5.2 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
Compare all 21 in a table
| # | App | Score | Free plan | Paid from | Shopper portal | Assignment scheduling |
|---|---|---|---|---|---|---|
| 1 | Gigwalk | 7.9 | Yes | Yes | ||
| 2 | Field Agent | 7.8 | Yes | Yes | ||
| 3 | Mitti Training | 7.8 | Yes | Yes | ||
| 4 | iSecretShop | 7.3 | Yes | Yes | ||
| 5 | MobiAudit | 7.3 | Yes | Yes | Yes | |
| 6 | Mystery Management | 7.3 | Yes | Yes | ||
| 7 | PRISM Mystery Shopping Platform | 7.3 | Yes | Yes | ||
| 8 | Shopmetrics NEXT | 7.3 | Yes | Yes | ||
| 9 | Checker | 7.1 | No | Yes | Yes | |
| 10 | BeMyEye | 7.0 | No | Yes | Yes | |
| 11 | Hyperspace | 7.0 | No | Yes | ||
| 12 | IntouchCheck | 7.0 | Yes | Yes | ||
| 13 | InspectWrk (formerly Inspectly360) | 6.9 | No | |||
| 14 | MemberXP | 5.7 | Yes | Yes | ||
| 15 | Qmoxi Retail | 5.7 | Yes | Yes | ||
| 16 | QSCheck | 5.7 | Yes | |||
| 17 | ClientSmart | 5.6 | Yes | Yes | ||
| 18 | KPI Mystery Shopping Platform | 5.5 | No | Yes | Yes | |
| 19 | Mebius | 5.5 | No | Yes | Yes | |
| 20 | Praemialis | 5.5 | No | 750 /mo | Yes | Yes |
| 21 | GuestScope | 5.2 | Yes | Yes |
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