Best Mystery Shopping Software in 2026
Updated
In short: Gigwalk is ranked #1 of 21 as of 4 October 2026, ahead of Field Agent and Mystery Management. The best-ranked option with a free plan is Field Agent. The lowest first paid tier on this page is InspectWrk (formerly Inspectly360) at $29/mo.
Coordinating shopper visits involves assigning work, gathering evidence and reviewing results. Mystery shopping software entries can be compared on assignment scheduling, shopper portals and mobile shopper apps, as well as the report form builder and evidence collection. Results analytics and shopper payments cover other parts of the process. Check free-plan availability and paid-from pricing when weighing access and cost. Gigwalk, Field Agent and iSecretShop lead the ranking, with Mitti Training and MobiAudit next. Mystery Management, Shopmetrics NEXT and Checker are also among the first entries. Use the listed criteria to compare how each option addresses the work of shoppers and the people managing assignments.
21 mystery shopping software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Gigwalk iPhone + Android RecognisedPhone appDocumentedFree plan 7.9Free Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 2 Field Agent iPhone + Android RecognisedPhone appDocumentedFree plan 7.8Free Shopper portal: YesAssignment scheduling: Yes
- 3 Mystery Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Shopper portal: YesAssignment scheduling: Yes
- 4 PRISM Mystery Shopping Platform iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 5 Shopmetrics NEXT iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 6 Checker iPhone + Android RecognisedPhone appDocumentedFree plan 7.1€50/mo Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 7 BeMyEye iPhone + Android RecognisedPhone appDocumentedFree plan 7.0 Shopper portal: YesAssignment scheduling: Yes
- 8 IntouchCheck iPhone + Android RecognisedPhone appDocumentedFree plan 7.0 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 9 InspectWrk (formerly Inspectly360) iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$29/mo
- 10 MobiAudit iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 Shopper portal: YesAssignment scheduling: Yes
- 11 iSecretShop iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Assignment scheduling: Yes
- 12 Mitti Training iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Assignment scheduling: Yes
- 13 Hyperspace iPhone + Android RecognisedPhone appDocumentedFree plan 6.6 Assignment scheduling: Yes
- 14 Qmoxi Retail No phone app RecognisedPhone appDocumentedFree plan 5.4 Shopper portal: YesAssignment scheduling: Yes
- 15 ClientSmart No phone app RecognisedPhone appDocumentedFree plan 5.3 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 16 MemberXP No phone app RecognisedPhone appDocumentedFree plan 5.3 Shopper portal: YesAssignment scheduling: Yes
- 17 QSCheck No phone app RecognisedPhone appDocumentedFree plan 5.3 Assignment scheduling: YesReport form builder: Yes
- 18 GuestScope No phone app RecognisedPhone appDocumentedFree plan 5.2 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 19 KPI Mystery Shopping Platform No phone app RecognisedPhone appDocumentedFree plan 5.2 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
- 20 Mebius No phone app RecognisedPhone appDocumentedFree plan 5.2 Shopper portal: YesAssignment scheduling: Yes
- 21 Praemialis No phone app RecognisedPhone appDocumentedFree plan 5.2 Shopper portal: YesAssignment scheduling: YesReport form builder: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which mystery shopping software is ranked first on Samsung Mobile US Press?
Gigwalk is ranked #1 of 21 with a score of 7.9. Field Agent is second and Mystery Management third.
How many of these have a free plan?
2 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, InspectWrk (formerly Inspectly360) has the lowest first paid tier we found: $29/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.