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Hyperspace
Schortens-Roffhausen, Germany
What it is
Hyperspace is software for planning mystery shopping programmes and monitoring customer experience across locations and channels. Teams can prepare shopper briefings, schedule assignments, and manage covert test purchases. Shoppers submit findings through a mobile app, with results reaching a dashboard in real time. Its native Audit App for iOS and Android also supports store checks, quality checks, photos, and digital signatures. Action management can help teams follow up on documented deviations, while analytics support programme review. The Franchise Manager is web-based and its interface is optimised for PC, tablet, and smartphone. Listed integrations include CleverReach for mail campaigns and interfaces for importing data from other IT systems and communicating with other applications. The maker says data is hosted exclusively in German data centres and the software meets GDPR requirements. Cloud tenants receive updates, patches, and technical support; setup, data migration, and training are also offered. Economy costs €55 a month, Business €329 a month, and Enterprise €549 a month, all plus 19% VAT. Standard plans cover up to 100 organisational units, stores, or branches.
For and against
For
- Mobile shopper results flow to a dashboard in real time
- Audit App supports photos and digital signatures
- Action management tracks documented deviations
- Cloud tenants receive updates, patches, and technical support
Against
- No free plan is listed
- Standard plans cover up to 100 organisational units
- Listed monthly prices are plus 19% VAT
The verdict
Hyperspace brings shopper scheduling, mobile evidence, analytics, and follow-up actions into a web-based programme. Its listed standard plans have a 100-unit limit, and prices are subject to 19% VAT.
Who it suits
Hyperspace is presented for franchisors and multi-site businesses, including hospitality, retail, bakeries, and services. It may suit teams coordinating shopper visits and follow-up across multiple locations.
Plans and prices
Economy
1 admin · 2 users · 10 partners · 2 GB storage
Read 15 Oct 2026 · hyperspace.gmbh
Business
1 admin · 5 users · 20 partners · 4 GB storage
Read 15 Oct 2026 · hyperspace.gmbh
Enterprise
2 admins · 15 users · 50 partners · 8 GB storage
Read 15 Oct 2026 · hyperspace.gmbh
hyperspace Franchise Manager Enterprise Edition purchase
Self-hosted server operation · franchise CRM · franchise scorecard · franchise manual
Read 15 Oct 2026 · hyperspace.gmbh
hyperspace Franchise Manager (Enterprise Edition, own-server purchase)
Own-server operation · No further licence costs after one-time purchase
Read 7 Oct 2026 · hyperspace.gmbh
On the record
- API and technology
- An external development partner describes the platform as a ColdFusion/CFML web application with backend interfaces and APIs maintained through staged releases.groenewold-it.solutions · read 15 Oct 2026
- App-account requirement
- Google Play says the Audits app requires a valid Hyperspace Dimensions or Anaquestra Dynamic Platform account with suitable permissions.play.google.com · read 15 Oct 2026
- Audit app
- The native Audit App for iOS and Android lets users plan, perform and evaluate store checks, quality checks and mystery-shopping visits.hyperspace.gmbh · read 15 Oct 2026
- Certification status
- The maker's ISO page says certification to ISO 9001, ISO 27001 and ISO 14001 is in progress and gives an expected completion date of approximately April 2026.hyperspace.gmbh · read 7 Oct 2026
- Company scale
- Hyperspace’s home page claims more than 100 franchise systems, over 8,000 users and more than 210,000 completed store checks.hyperspace.gmbh · read 15 Oct 2026
- Contract management
- The contract manager handles franchise, rental, leasing and other contracts while monitoring renewal and termination dates.hyperspace.gmbh · read 15 Oct 2026
- Corrective actions
- Findings can create assigned corrective measures, with overdue actions repeatedly presented until completion.hyperspace.gmbh · read 15 Oct 2026
- CRM and lead management
- The CRM imports leads from company websites or franchise portals and supports lead processing and personalized email campaigns through CleverReach.hyperspace.gmbh · read 15 Oct 2026
- Customer surveys
- The customer-satisfaction module creates surveys, supports location-rating services and exports results.hyperspace.gmbh · read 15 Oct 2026
- Digital checklists
- Audit workflows use digital checklists, photos, digital signatures and action management to document findings.hyperspace.gmbh · read 15 Oct 2026
- Digital mystery shopping
- Users can plan and manage covert test purchases, while shoppers submit results through the mobile app and data flows to a dashboard in real time.hyperspace.gmbh · read 7 Oct 2026
- Evidence and actions
- The Audit App supports photos and digital signatures, and the software provides action management for correcting documented deviations.hyperspace.gmbh · read 7 Oct 2026
- Founded and cloud history
- The company says it was founded in 1998 and became one of Germany’s early cloud providers in 2006.hyperspace.gmbh · read 15 Oct 2026
- Hosting and GDPR
- Hyperspace says its data is hosted exclusively in German data centers and that the service meets GDPR requirements.hyperspace.gmbh · read 15 Oct 2026
- Hosting and privacy
- The maker says its data is hosted exclusively in German data centres and that the software meets GDPR requirements.hyperspace.gmbh · read 7 Oct 2026
- Independent company profile
- LinkedIn lists hyperspace GmbH as a software-development company headquartered in Schortens, Lower Saxony, with 2–10 employees and founded in 1998.linkedin.com · read 15 Oct 2026
- Independent hosting certification
- A BITMi certificate identifies Hyperspace Franchise Manager as Software Hosted in Germany, valid through 31 December 2026.hyperspace.gmbh · read 15 Oct 2026
- Independent technical case study
- Groenewold IT Solutions reports ongoing development work for Hyperspace in ColdFusion/CFML, including API and interface maintenance, performance and release engineering.groenewold-it.solutions · read 15 Oct 2026
