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KPI Mystery Shopping Platform
Gold Coast, Queensland, Australia
What it is
KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits based on client-defined standards. It serves customer-facing organizations across Australia, New Zealand, and selected South East Asian areas, including retail, food and beverage, accommodation, real estate, government, and multi-brand networks. Audits may cover online or email checks, phone enquiries, and in-person visits. Reports include weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards show graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Quality-reviewed reports typically reach the dashboard within 48 to 72 hours after a visit. KPI builds surveys to each client’s questions, KPIs, hierarchy, and access requirements. The first shop is complimentary, with no setup fee or lock-in contract.
For and against
For
- Client-specific survey customization
- Dashboards with graphics and summaries
- Photos and receipts as evidence
- CSV and PDF exports
- First shop is complimentary
Against
- Pricing is available on request
- Fees vary by visit and survey scope
- Some providers may process information overseas
The verdict
KPI offers a web platform linking shopper assignments, evidence, reporting, and analytics. Its configurable surveys and permissions support varied programs, while final pricing depends on the engagement.
Who it suits
KPI suits customer-facing businesses needing scheduled mystery shops, evidence collection, dashboards, and exports. It supports organizations operating across the listed sectors and regions.
Plans and prices
Online or email check
Web enquiry, listing search, app journey or live chat
Read 4 Oct 2026 · kpimysteryshopping.com.au
Phone enquiry
Phone enquiry assessment · scope and volume affect the quote
Read 4 Oct 2026 · kpimysteryshopping.com.au
In-person visit
Visit assessment · shopper purchase allowance may apply
Read 4 Oct 2026 · kpimysteryshopping.com.au
On the record
- Coverage
- The company says it serves retail, food and beverage, property, accommodation and service environments across Australia, New Zealand and selected South East Asian areas.kpimysteryshopping.com.au · read 4 Oct 2026
- Customization
- KPI says it builds surveys to client specifications using its question library, bespoke questions, KPIs, hierarchy and access requirements.kpimysteryshopping.com.au · read 4 Oct 2026
- Dashboards
- The reporting platform provides configurable dashboards with graphics, numeric summaries and feedback measures.kpimysteryshopping.com.au · read 4 Oct 2026
- Exports
- Users can export analysis pages or location reports to spreadsheets or PDF; the platform page also lists CSV and PDF exports.kpimysteryshopping.com.au · read 4 Oct 2026
- Free introductory shop
- KPI says the first shop is complimentary before commitment, and its pricing page says there is no setup fee or lock-in contract.kpimysteryshopping.com.au · read 4 Oct 2026
- Intended customers
- The company describes its work for customer-facing businesses and names retail, cafes, accommodation, restaurants, fast food, real estate, government and multi-brand retail networks among the sectors it covers.kpimysteryshopping.com.au · read 4 Oct 2026
- Pricing limits
- Published ranges are historical invoiced ranges rather than quotes; actual fees depend on visit volume, survey depth, location, visit duration and measured channels, and purchase allowances may be added.kpimysteryshopping.com.au · read 4 Oct 2026
- Privacy
- KPI says it handles personal information under Australia's Privacy Act 1988 and Australian Privacy Principles, and that some service providers may process information overseas.kpimysteryshopping.com.au · read 4 Oct 2026
- Purpose
- The service measures customer experience through mystery shopping and observation audits conducted against client-defined standards.kpimysteryshopping.com.au · read 4 Oct 2026
- Report contents
- Reports include weighted checkpoint scores, written commentary by section, cross-section threads, and date-, time- and location-stamped photos and receipts.kpimysteryshopping.com.au · read 4 Oct 2026
- Report turnaround
- Reports are quality-reviewed and typically published to the client dashboard within 48 to 72 hours of a visit.kpimysteryshopping.com.au · read 4 Oct 2026
- Security and confidentiality
- KPI says it can sign NDAs where required and configure tiered, role-based platform permissions down to individual users.kpimysteryshopping.com.au · read 4 Oct 2026
- Support
- The contact page says most enquiries receive a reply within one business day; complimentary shop requests may be accepted or declined based on practicality and feasibility.kpimysteryshopping.com.au · read 4 Oct 2026
