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MemberXP
Royal Oak, Michigan, United States
What it is
MemberXP is a web platform for credit unions measuring member experiences across journeys such as joining, getting a loan, and using a mobile app. Credit unions can send branded surveys with logic for open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions. The platform tracks NPS, Member Effort Score, and other KPIs over time, including peer benchmarking. Its analytics are described as continuously analyzing feedback to identify key drivers and revenue impact. Mystery shopping lets trained credit union members assess service touchpoints; reports pass through quality control, verification, and audit. Employee experience tools cover onboarding, exit, interaction, and engagement surveys, with more than 300 engagement questions or the option to create questions. Integrations can connect survey data with core business systems and other apps, and analyzed and raw data can be exported. Customers receive a dedicated Success Manager at no additional cost. MemberXP says it is now part of Navari and that the platform, workflows, data, access, configurations, and support remain unchanged. Pricing is customized by institution size and selected solutions.
For and against
For
- Supports branded credit-union surveys
- Tracks NPS and Member Effort Score
- Includes peer benchmarking over time
- Provides mystery-shopping quality controls
- Dedicated Success Manager has no extra cost
Against
- Pricing is customized rather than listed
- Web platform only
- Clients manage privacy notices and consent
- Specific integrations are not named
The verdict
MemberXP combines member surveys, experience metrics, mystery shopping, employee feedback, and data export for credit unions. Its customized pricing and client privacy responsibilities should be reviewed before adoption.
Who it suits
MemberXP suits credit unions that want journey surveys, benchmarking, mystery shopping, and employee feedback in one web platform. It is intended for teams making member-centered decisions.
Plans and prices
MemberXP & BankingXP
Pricing customized by financial institution size and selected solutions
Read 8 Oct 2026 · navari.com
On the record
- Analytics
- The site says MemberXP analyzes feedback 24/7 to help identify key drivers and revenue impact.memberxp.com · read 8 Oct 2026
- Audience
- The platform is built to help credit unions put members at the center of decisions.memberxp.com · read 8 Oct 2026
- Company transition
- MemberXP says it is now part of Navari and that the platform, insights, workflows, data, access, configurations, and support remain unchanged.memberxp.com · read 8 Oct 2026
- Data export
- The MemberXP site says analyzed and raw data can be exported.memberxp.com · read 8 Oct 2026
- Employee experience
- Employee experience features include onboarding, exit, interaction, and engagement surveys; the site says users can choose from over 300 engagement questions or write their own.memberxp.com · read 8 Oct 2026
- Integrations
- The pricing page describes integration with core business systems, while the MemberXP site says integrations can bring survey data into apps teams already use.navari.com · read 8 Oct 2026
- Metrics
- It tracks NPS, Member Effort Score, and other KPIs over time, with peer benchmarking.memberxp.com · read 8 Oct 2026
- Mystery shopping
- Credit union members can be trained to assess service touchpoints, and reports go through quality control, verification, and audit.memberxp.com · read 8 Oct 2026
- Pricing
- The pricing page says cost is customized based on the financial institution's size and selected solutions.navari.com · read 8 Oct 2026
- Privacy roles
- The privacy policy says MemberXP processes client-collected personal data as a processor under client direction, with clients responsible for applicable notices, disclosures, and consent.memberxp.com · read 8 Oct 2026
- Purpose
- MemberXP measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app.memberxp.com · read 8 Oct 2026
- Security
- MemberXP says it uses physical, technical, and organizational measures to protect personal data in a controlled server environment.memberxp.com · read 8 Oct 2026
- Support
- The site says customers receive a dedicated Success Manager at no additional cost.memberxp.com · read 8 Oct 2026
- Surveys
- It offers credit-union-branded surveys and advanced logic for open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions.memberxp.com · read 8 Oct 2026
