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Shopmetrics NEXT
Sylvania, Ohio, United States
What it is
Shopmetrics NEXT is a platform for mystery shopping, market research, audits and experience management. It brings performance measurement, customer feedback, analytics and Action Management into one system, with modules for fieldwork, project management, surveys, business intelligence, training, partner collaboration and mobile use. Shopmetrics CX supports mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, micro-gigs and other projects. Its Field Portal lets users find and complete jobs from home or on the go, while responsive design adapts navigation and functions to different devices and screens. Action Management covers staff-submitted appeals, management-created plans and plans triggered by failed KPIs. Training includes microlearning with feedback for remediation and reassessment. Users can connect to GigSpot for fieldworker and job management at no additional cost. The platform lists privacy, compliance and security measures, along with regular and offsite backups. It runs on Android, iOS and the web. Pricing is available on request, and prospective customers can schedule a personalized demo.
For and against
For
- Supports multiple audit, research and shopping project types
- Field Portal works across devices
- Action plans can respond to failed KPIs
- GigSpot integration has no additional cost
- Includes analytics, training and partner collaboration
Against
- Pricing is available on request
- A personalized demo is offered through the contact page
The verdict
Shopmetrics NEXT combines fieldwork, measurement, analytics and follow-up actions for a range of project types. Prospective customers will need to request pricing and arrange a demo to explore it.
Who it suits
It suits organizations coordinating mystery shopping, audits, research or experience-management projects, including teams that need fieldwork, analytics and action planning in one platform. Field users can access jobs across devices.
Plans and prices
Shopmetrics NEXT
Request a demo
Read 1 Oct 2026 · shopmetrics.com
On the record
- Action management
- Action Management includes staff-submitted Appeals, management-created ad-hoc Action Plans, and automated Action Plans triggered by failed KPIs.shopmetrics.com · read 1 Oct 2026
- Company
- Shopmetrics launched in 2004, is ISO-certified, employs more than 100 developers and product specialists across the United States and Europe, and has products used in more than 80 countries.shopmetrics.com · read 1 Oct 2026
- Core modules
- Core areas include an agent/shopper portal, analytics and business intelligence, Action Management, training and microlearning, project and fieldwork management, online surveys, survey building, partner collaboration, and mobile capabilities.shopmetrics.com · read 1 Oct 2026
- Field portal
- The Field Portal lets field users find and complete jobs at home or on the go using any device.shopmetrics.com · read 1 Oct 2026
- GigSpot integration
- Shopmetrics users receive automatic deep integration with GigSpot for fieldworker and job management at no additional cost.shopmetrics.com · read 1 Oct 2026
- Integrated platform
- The platform combines performance measurement, customer feedback, analytics, and Action Management in one integrated system.shopmetrics.com · read 1 Oct 2026
- Microlearning
- The platform provides microlearning with active feedback for remediation and reassessment during training.shopmetrics.com · read 1 Oct 2026
- Partner collaboration
- Partner collaboration features allow providers to set up data transfers and control which project parts are outsourced to secondary partners.shopmetrics.com · read 1 Oct 2026
- Privacy and compliance
- The platform lists ISO-certified processes, a GDPR-driven privacy management toolkit, flexible personal-data residency, comprehensive governance, and a legal compliance package.shopmetrics.com · read 1 Oct 2026
- Project types
- Shopmetrics CX supports mystery shopping, internal audits, retail audits, telephone/web audits, in-store demonstrations, micro-gigs, and other projects.shopmetrics.com · read 1 Oct 2026
- Purpose
- Shopmetrics NEXT supports mystery shopping, market research, audits, and experience management.shopmetrics.com · read 1 Oct 2026
- Responsive design
- Shopmetrics CX provides responsive design, navigation across form factors, and functions adapted across devices and screens.shopmetrics.com · read 1 Oct 2026
- Sales process
- Prospective customers are invited to schedule a personalized demo through the contact page.shopmetrics.com · read 1 Oct 2026
- Security
- Shopmetrics states that its infrastructure uses SSL connections, multiple firewalls, stringent security policies, hourly incremental database backups, nightly full backups, and offsite backup copies.shopmetrics.com · read 1 Oct 2026
- Support
- The platform includes a Support Ticketing System whose preference settings are stored by cookies for up to one year.shopmetrics.com · read 1 Oct 2026
