Mebius
What it is
Mebius is a web retail intelligence platform combining mystery shopping, Voice of Customer, audits and compliance, and field training. It measures customer interactions and turns observations into actions intended to improve customer numbers and average basket size. Mystery shopping can cover store visits, calls, web journeys, repairs, test drives, declared visits, dealer networks, and competitor visits. Mebius says its field includes 120,000 shoppers, with automatic app validation, three quality-control levels, and an initial field reading within seven days of kickoff. Voice of Customer combines online review analysis, in-store QR feedback with NPS micro-surveys, and employee feedback through WhatsApp. Named review sources include Google, TripAdvisor, Trustpilot, Reddit, and Facebook. Audits can examine brand standards, HACCP and hygiene, stock, age-restricted sales, and regulated financial sales, with photos and traceability. Best-Seller supplies mobile-first micro-learning triggered by measured gaps. Integrations include Shopmetrics, Sassie, REST API, webhooks, and OAuth 2.0 SSO.
For and against
For
- Covers mystery shopping across stores and digital journeys
- Combines reviews, QR surveys, and employee feedback
- Supports compliance checks with photo evidence
- Offers mobile-first training triggered by measured gaps
- Provides API, webhooks, and OAuth 2.0 SSO
Against
- Pricing is provided by quote
- Voice of Customer billing uses fixed cost per store
- International offer focuses on European programs
The verdict
Mebius combines field observation, customer feedback, compliance auditing, and training in one service. Its broad visit coverage and integrations suit organizations coordinating retail programs across locations.
Who it suits
It suits brands and enterprise buyers running customer-experience programs across Europe, including international retail operations. Mebius also describes Italy delivery as a service.
Plans and prices
Voice of Customer
Pricing depends on network size · Free pilot available
Read 7 Oct 2026 · mebius.it
On the record
- Audit and compliance
- Audit checks can cover brand standards, HACCP and hygiene, stock availability, age-restricted sales, and regulated banking or insurance sales, with photo evidence and traceability.mebius.it · read 7 Oct 2026
- Certifications
- The company states that its mystery shopping process is ISO 9001 TÜV-certified and its software has EA33 certification.mebius.it · read 7 Oct 2026
- Company history
- The company says it has measured Italian retail since 2005.mebius.it · read 7 Oct 2026
- Integrations
- Mebius states it interoperates with Shopmetrics and Sassie and offers a REST API, webhooks, and SSO via OAuth 2.0.mebius.it · read 7 Oct 2026
- Mystery shopping
- Its mystery shopping service covers in-store visits, calls, web journeys, repairs, test drives, declared visits, dealer networks, and competitor visits.mebius.it · read 7 Oct 2026
- Mystery shopping operations
- Mebius says it has a field of 120,000 shoppers, automatic app validation, three levels of quality control, and a first field reading within seven days of kickoff.mebius.it · read 7 Oct 2026
- Product
- Mebius combines mystery shopping, Voice of Customer, audit and compliance, and field training on one retail intelligence platform.mebius.it · read 7 Oct 2026
- Purpose
- The platform measures customer interactions in retail stores and turns observations into actions intended to improve customer numbers and average basket size.mebius.it · read 7 Oct 2026
- Review sources
- The review analysis page names Google, TripAdvisor, Trustpilot, Reddit, and Facebook as supported sources.mebius.it · read 7 Oct 2026
- Security and privacy
- Mebius says data is hosted in an ISO 27001-certified data centre and that it provides a pre-signed GDPR Data Processing Agreement.mebius.it · read 7 Oct 2026
- Support
- Mebius offers a 30-minute call with its international team and describes that team as English-speaking and experienced with international projects.mebius.it · read 7 Oct 2026
- Training
- Best-Seller provides mobile-first micro-learning triggered by gaps measured in the field.mebius.it · read 7 Oct 2026
- Voice of Customer
- Voice of Customer combines analysis of online reviews, in-store QR feedback with NPS micro-surveys, and employee feedback through a dedicated WhatsApp channel.mebius.it · read 7 Oct 2026
- Who it serves
- Mebius describes its international offer for brands and enterprise buyers running customer-experience programmes across Europe, with Italy delivered as a service.mebius.it · read 7 Oct 2026
