Best Customer Service Automation Software in 2026
Updated
In short: Webex App is ranked #1 of 24 as of 4 October 2026, ahead of Yellow.ai and Ada. The best-ranked option with a free plan is Yellow.ai. The lowest first paid tier on this page is Open at $0.75/mo.
For teams handling customer requests, automation software can take on parts of service workflows while keeping human support in view. Compare AI service agents, automated routing, and workflow automation, along with supported channels and knowledge sources. Human handoff indicates another dimension to consider when assessing how automated interactions connect with staff. Check free-plan availability and paid-from pricing as you weigh options. Webex App and Yellow.ai open the ranking, followed by Ada and Zowie. Use the listed capabilities to compare how each product fits your support channels, automation needs, and approach to involving people.
24 customer service automation software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
| # | App | Score | From | Free plan | Paid from | AI service agent | Automated routing | Workflow automation | Supported channels | |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 |  Webex App | 7.9 | Free | Yes | — | — | — | — | — | View |
| 2 | Yellow.ai | 7.7 | Free | Yes | — | — | — | — | — | View |
| 3 | Ada | 6.7 | — | No | — | — | — | — | — | View |
| 4 | Zowie | 6.7 | — | — | — | — | — | — | Website widget, mobile integration, Facebook, Instagram, WhatsApp, email, voice/phone | View |
| 5 | Atender | 6.6 | — | No | — | Yes | Yes | Yes | Email, chat, WhatsApp, SMS, voice, Messenger, Instagram, Amazon | View |
| 6 |  Glia CoBrowsing | 6.4 | — | — | — | — | — | — | — | View |
| 7 | Gupshup | 6.3 | Free | — | — | — | — | — | omnichannel | View |
| 8 | Hey Support | 6.2 | $19/mo | Yes | — | Yes | Yes | Yes | web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack | View |
| 9 | Forethought Solve | 5.5 | — | No | — | — | — | — | chat, email, voice, SMS, Slack, mobile, API | View |
| 10 |  Salesforce Service Cloud | 5.5 | $25/mo | No | 25 /user/mo | — | — | — | — | View |
| 11 |  Capacity | 5.4 | — | No | — | — | — | — | Chat, web, SMS, voice, email | View |
| 12 |  Cognigy | 5.4 | — | — | — | — | — | — | — | View |
| 13 | Luran | 5.4 | — | No | — | Yes | Yes | Yes | website chat widget, hosted business page, Luran inbox and Channels feed | View |
| 14 | Kore.ai | 5.3 | — | — | — | — | — | — | — | View |
| 15 | Open | 5.3 | $0.75/mo | No | — | Yes | Yes | Yes | voice, chat, email, WhatsApp, SMS, Slack, Teams, social | View |
| 16 | LivePerson Copilot | 5.2 | — | No | — | — | — | — | multichannel | View |
| 17 |  Pylon | 5.2 | — | No | — | — | — | — | — | View |
| 18 | Zendesk AI Agents | 5.2 | $1.58/mo | No | — | — | — | — | social, web, mobile, voice, email, messaging | View |
| 19 | boost.ai | 5.1 | — | No | — | — | — | — | Chat, voice, messaging, web | View |
| 20 | Decagon | 5.1 | — | — | — | — | — | — | Chat, voice, email; SMS is also mentioned by Decagon | View |
| 21 | Maven AGI | 5.1 | — | — | — | Yes | — | Yes | — | View |
| 22 | Quiq RCS | 5.1 | — | — | — | — | — | — | — | View |
| 23 |  Teneo | 5.0 | — | — | — | — | — | — | — | View |
| 24 | Sierra | 4.8 | — | — | — | — | — | — | Voice, website chat, mobile app chat, SMS, WhatsApp, Apple Business Chat, email, ChatGPT | View |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer service automation software is ranked first on Samsung Mobile US Press?
Webex App is ranked #1 of 24 with a score of 7.9. Yellow.ai is second and Ada third.
How many of these have a free plan?
4 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Open has the lowest first paid tier we found: $0.75/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.