Luran

Luran is a web-based AI service agent for business conversations, automated routing, and workflow automation. It can use documents, FAQs, PDFs, policies, product notes, and URLs as knowledge sources. Customers can interact through a website chat widget or hosted business page, while teams manage conversations in the Luran inbox and Channels feed. Human handoff allows a conversation to move to a person. Luran has Trial, Lite, Professional, Growth, and Enterprise plans, but no free plan and no listed prices. Trial includes two knowledge sources, 10 MB of storage, 200 conversations per month, one team member, one flow, and 100 automation executions monthly. Lite raises those limits to 20 sources, 50 MB, 2,000 conversations, three members, two flows, and 500 executions. Professional provides 50 sources, 200 MB, 10,000 conversations, 10 members, 10 flows, and 5,000 executions. Growth allows 100 sources, 500 MB, 25,000 conversations, 20 members, 25 flows, and 25,000 executions. Enterprise lists unlimited sources, storage, members, and flows, with custom automation executions.

Luran combines a knowledge-based service agent with routing, workflow automation, and human escalation.

Luran suits businesses that need automated customer conversations connected to internal knowledge. Teams needing routing, workflows, multiple channels, and human escalation can use its listed capabilities.