Teneo
Danderyd, Sweden
What it is
Teneo is a paid enterprise conversational AI platform designed to run with an existing contact center. It combines Teneo Linguistic Modeling Language with large language models, including models from OpenAI and Anthropic. Voice agents let customers describe issues in natural language, resolve routine requests autonomously, or transfer complex cases to human agents with conversation context. Teneo says it supports 86+ languages and has more than 17,000 AI agents in production. Pre-built connectors are listed for Genesys Cloud and Amazon Connect, while an open integration architecture provides low-code, drag-and-drop nodes and a Public API. Teneo Studio supports building, testing, deploying, analyzing, and optimizing conversational solutions. Deployments can be on-premise, in a private cloud, or as SaaS. The platform is available through API, self-hosted, and web options. Pricing is on request, and a free trial is listed. Teneo is headquartered in Danderyd, Sweden.
For and against
For
- Supports 86+ languages
- Pre-built Genesys Cloud and Amazon Connect connectors
- Low-code nodes and Public API
- On-premise, private cloud, and SaaS deployment
- Free trial available
Against
- Paid platform with pricing on request
- Documentation access may require a request
The verdict
Teneo combines conversational modeling, large language models, voice automation, and contact-center integrations in one enterprise platform. Its paid, quote-based structure and deployment options make direct evaluation important for organizations planning adoption.
Who it suits
Teneo suits enterprises operating contact centers that need conversational and voice automation. It is also relevant to teams requiring multiple deployment choices and integrations with contact center platforms.
Plans and prices
SaaS Pro / SaaS Enterprise
Pricing not publicly stated · Pro and Enterprise licenses
Read 4 Oct 2026 · teneo.ai
On the record
- Contact center integrations
- The platform says it orchestrates contact center platforms including Genesys Cloud and Amazon Connect, with pre-built connectors for both.teneo.ai · read 4 Oct 2026
- Deployment options
- Teneo says the platform supports on-premise, private cloud, and SaaS deployments.teneo.ai · read 4 Oct 2026
- Development tools
- Teneo Studio supports building, testing, deploying, analyzing, and optimizing conversational solutions; the documentation also describes a web widget.teneo.ai · read 4 Oct 2026
- Hybrid AI
- The platform combines Teneo Linguistic Modeling Language with large language models, including models from OpenAI and Anthropic.teneo.ai · read 4 Oct 2026
- Integration options
- Teneo describes an open integration architecture with low-code, drag-and-drop integration nodes and a Public API.teneo.ai · read 4 Oct 2026
- Languages and scale
- Teneo says it supports 86+ languages and has more than 17,000 AI agents in production.teneo.ai · read 4 Oct 2026
- Purpose
- Teneo is an enterprise conversational AI platform that runs on top of an existing contact center.teneo.ai · read 4 Oct 2026
- Security
- Teneo says its organization is ISO 27001 certified and its SaaS delivery is covered by SOC 2 Type I and Type II reports for Security.teneo.ai · read 4 Oct 2026
- Support availability
- Teneo’s documentation is available to users with access, and users without access can request it for review.teneo.ai · read 4 Oct 2026
- Trial offer
- A Teneo 8 promotion offers select organizations two months of free access, a custom AI agent, and onboarding sessions.teneo.ai · read 4 Oct 2026
- Voice automation
- Teneo voice agents let customers describe issues in natural language and can resolve routine requests autonomously or hand complex cases to agents with conversation context.teneo.ai · read 4 Oct 2026
