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JivoChat
What it is
JivoChat is a customer communication platform for website chat and live agent conversations. It includes a website chatbot, visitor tracking and omnichannel chat channels, with five agent seats and 50 listed integrations. The service runs on the web, Windows, macOS, Linux, iOS and Android. JivoChat has a free plan and a 14-day trial; paid plans start at $28/mo (annual). Basic adds proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection and JivoChat CRM. Professional includes the Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram and Facebook, chatbot integration and chat rescue. Enterprise includes a mobile SDK, chat routing, a video call module and a chat API. These tiers offer different sets of communication tools, from monitoring and CRM features to routing and developer access.
For and against
For
- Free plan includes five agents.
- Lists 50 integrations.
- Available on web, desktop and mobile platforms.
- Paid plans include a 14-day trial.
Against
- Paid plans start at $28/mo (annual).
- Telephony Plus is listed in Professional.
- Mobile SDK and chat API are listed in Enterprise.
The verdict
JivoChat combines live chat, visitor tracking and omnichannel tools across several platforms. Teams can start with the free plan or compare paid tiers by their included capabilities.
Who it suits
JivoChat may suit teams handling visitor conversations across website chat and other listed channels. The tier features provide options for teams seeking monitoring, telephony, routing or API functions.
Plans and prices
Free
5 agents · website chat · Telegram, Facebook, Instagram and Viber integrations · callback
Read 21 Oct 2026 · jivochat.com
Basic
Includes Free features · proactive invitations · real-time visitor monitoring · automatic assistant with ready answers
Read 21 Oct 2026 · jivochat.com
Professional
Includes Basic features · Telephony Plus · WhatsApp integration · voice messages on Telegram, Instagram and Facebook
Read 21 Oct 2026 · jivochat.com
Enterprise
Includes Professional features · mobile SDK · chat routing · video call module
Read 21 Oct 2026 · jivochat.com
On the record
- Included agent seats
- 5jivochat.com · read 20 Sep 2026
- Built-in CRM
- JivoChat includes a CRM for managing customer information and sales activity.jivochat.com · read 21 Oct 2026
- Chat API detail
- The Chat API uses a bidirectional asynchronous event channel over HTTP(S), with JSON POST requests and a custom server needed to exchange messages.jivochat.com · read 21 Oct 2026
- Website chatbot
- Yesjivochat.com · read 20 Sep 2026
- Chatbots
- JivoChat supports chatbot integrations, and its help material describes configuring which channels an integrated bot can serve.jivochat.com · read 21 Oct 2026
- Chat channels
- omnichanneljivochat.com · read 20 Sep 2026
- Company founded
- LinkedIn lists JivoChat as founded in 2012.linkedin.com · read 21 Oct 2026
- Company headquarters and size
- LinkedIn lists Jivo’s headquarters as Vitória, Espírito Santo, and its company size as 51–200 employees.linkedin.com · read 21 Oct 2026
- Company legal name
- The company privacy policy identifies the service provider as LLC TECNOLOGY DISTRIBUTION LTDA, while LinkedIn lists the brand as Jivo.jivochat.co.id · read 21 Oct 2026
- Data hosting
- JivoChat says its OVHCloud data centers are located in the United States, Southeast Asia and the European Union, and that service data may be stored in any region.jivochat.com · read 21 Oct 2026
- Developer APIs
- JivoChat documents Widget, Webhooks, Chat and Bot APIs for controlling the widget, receiving event notifications, connecting custom channels and linking chatbot platforms.jivochat.com · read 21 Oct 2026
- Developer documentation
- The public API documentation includes separate overview pages for the Widget, Webhooks, Chat and Bot APIs, plus detailed event and protocol material for Chat API.jivochat.com · read 21 Oct 2026
- Documentation and support
- JivoChat provides a public help center with setup, agent-app, integrations and API guides, and its terms describe maintenance and support under its standard practices.jivochat.com · read 21 Oct 2026
- Integrations
- The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers.jivochat.com · read 21 Oct 2026
- iOS requirements
- The App Store listing requires iOS 16.0 or later for iPhone and iPadOS 16.0 or later for iPad.apps.apple.com · read 21 Oct 2026
- License
- JivoChat is a proprietary hosted service: its terms restrict third-party software from interacting with its servers except through the documented open API.jivochat.com · read 21 Oct 2026
- Limit: Customization
- A GetApp reviewer said some features could use more configuration options and that customization could be challenging.getapp.co.uk · read 21 Oct 2026
- Limit: iOS SDK and bug support
- A Trustpilot reviewer complained that the mobile SDK was broken on iOS and that support was slow to address reported bugs.trustpilot.com · read 21 Oct 2026
