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Smartsupp
Smartsupp · Brno, Czechia · founded 2013
What it is
Smartsupp combines website chatbot and live-agent chat with visitor tracking, supporting conversations through live chat, Facebook Messenger, WhatsApp, and connected email. It is available on web, iOS, and Android, with a mobile SDK and business mobile app. Teams can group agents, assign roles, and track performance from one dashboard, while administrators can limit agent access to settings such as billing and chat-box design. The platform lists more than 80 integrations. AI features include AI agents, reply assistance, MCP connections, and automation workflows. Mira can recommend products, answer up to 80% of common questions, and hand conversations to people. The free plan includes one operator, 25 conversations per month, one website, and 14-day history. Paid plans start at $17/mo (annual), and paid customer service plans include a 14-day trial without a credit card. Annual billing offers savings of up to 30%; prices exclude VAT, calculated based on billing country. Smartsupp says it serves more than 100,000 customers and is based in Brno, Czechia.
For and against
For
- Supports live chat, Messenger, WhatsApp, and email.
- Available on web, iOS, and Android.
- Lists more than 80 platform integrations.
- Free plan includes one operator and 25 monthly conversations.
Against
- Free plan history is limited to 14 days.
- Free plan permits 25 conversations per month.
- Prices exclude VAT.
The verdict
Smartsupp combines several customer communication channels with agent management and AI features. The free plan has clear conversation and history limits, while paid plans start at $17/mo billed annually.
Who it suits
Smartsupp may suit businesses that want website chat and visitor tracking alongside messaging channels and mobile access. Its team controls and AI options may also fit teams managing customer conversations across agents.
Plans and prices
Free
1 operator · 25 conversations per month · 14-day history · 1 website
Read 28 Sep 2026 · smartsupp.com
Solo
1 operator · Unlimited conversations · 3 email addresses · 50 AI reply assists per month
Read 28 Sep 2026 · smartsupp.com
Plus
3 operators · Unlimited conversations · 10 email addresses · 250 AI reply assists per month
Read 28 Sep 2026 · smartsupp.com
Expert
5+ operators · Unlimited conversations · 50 email addresses · 500 AI reply assists per month
Read 28 Sep 2026 · smartsupp.com
Ultimate
Custom operators · Custom conversation volume · Custom email limit · 3-year history
Read 28 Sep 2026 · smartsupp.com
Mira AI Agent
Read 28 Sep 2026 · smartsupp.com
On the record
- Admin controls
- Plans include limited agent access to settings such as billing or chat box design.smartsupp.com · read 28 Sep 2026
- Included agent seats
- 1smartsupp.com · read 20 Sep 2026
- AI features
- AI features include AI agents, AI reply assistance, MCP connections, and automation workflows.smartsupp.com · read 28 Sep 2026
- Annual billing
- Annual payment is offered with savings of up to 30%.smartsupp.com · read 28 Sep 2026
- Website chatbot
- Yessmartsupp.com · read 20 Sep 2026
- Chat channels
- omnichannelsmartsupp.com · read 20 Sep 2026
- Communication channels
- The platform supports live chat, Facebook Messenger, WhatsApp, and connected email.smartsupp.com · read 28 Sep 2026
- Company group
- Smartsupp identifies itself as a member of ABUGO Group.smartsupp.com · read 28 Sep 2026
- Company history
- The copyright notice dates Smartsupp from 2012 through 2026.smartsupp.com · read 28 Sep 2026
- Customer base
- Smartsupp says it serves more than 100,000 customers.smartsupp.com · read 28 Sep 2026
- Free plan limits
- The free plan includes 1 operator, 25 conversations per month, and limited 14-day history.smartsupp.com · read 28 Sep 2026
- Listed integrations
- 80smartsupp.com · read 20 Sep 2026
- Listed integrations
- The site lists integrations including Shopify, WordPress, Prestashop, Wix, and Magento.smartsupp.com · read 28 Sep 2026
- Live agent chat
- Yessmartsupp.com · read 20 Sep 2026
- Mira capabilities
- Mira can recommend products, answer up to 80% of common questions, and hand conversations to humans.smartsupp.com · read 28 Sep 2026
- Mobile support
- Smartsupp offers a mobile SDK and a business mobile app.smartsupp.com · read 28 Sep 2026
- Platform integrations
- Smartsupp advertises more than 80 other platform integrations.smartsupp.com · read 28 Sep 2026
- Privacy compliance
- The site links to data privacy and GDPR information.smartsupp.com · read 28 Sep 2026
