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LiveChat
What it is
LiveChat provides website live chat for customer support, lead qualification, and sales. It combines live agents, a website chatbot, visitor tracking, and omnichannel chat, with 200 listed integrations. Conversations can show browsing activity, live cart contents, recent orders, and payment status. The AI Agent answers common questions from a knowledge base and rules, then hands complex requests to teammates with context. Other AI tools suggest replies, summarize chats, refine wording, and propose tags. The Inbox combines chats, tickets, and AI handoffs in assigned, queued, unassigned, supervised, and archived views. Integrations include Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. Starter is $19 a month billed annually for one user, 100 visitors, one recurring campaign, and 60 days of chat history. Team is $49 a month billed annually; Business is $79 a month billed annually. A 14-day trial is offered, but no free plan.
For and against
For
- Live agent chat and website chatbot
- Visitor activity and cart context in conversations
- AI handoffs include conversation context
- 200 integrations are listed
- 24/7/365 support included on plans
Against
- No free plan
- Starter includes one user
- Extra AI packages cost $49.50 for 50
The verdict
LiveChat combines agent workflows, AI assistance, visitor context, and multiple channels in one service. Its paid-only model and tier limits should guide team-size and budget decisions.
Who it suits
It is designed for B2B SaaS companies and ecommerce stores handling support, qualification, or sales conversations. Teams can use web, desktop, mobile, and API access.
Plans and prices
Starter
up-and-coming companies and startups
Read 15 Oct 2026 · livechat.com
Team
small and medium businesses · team features
Read 15 Oct 2026 · livechat.com
Business
enterprise-class businesses · advanced reporting · expanded management
Read 15 Oct 2026 · livechat.com
Essential
50 Live visitors tracked · 3 Proactive campaigns · 10,000 API calls · 1 AI Agent
Read 11 Oct 2026 · livechat.com
Growth
400 Live visitors tracked · 30 Proactive campaigns · 20,000 API calls · 10 AI Agents
Read 11 Oct 2026 · livechat.com
Enterprise
large enterprises · dedicated Key Account Manager
Read 15 Oct 2026 · livechat.com
On the record
- Included agent seats
- 1livechat.com · read 20 Sep 2026
- Agent tools
- AI tools can suggest replies, summarize chats, refine wording, and suggest conversation tags.livechat.com · read 11 Oct 2026
- AI Agent
- AI Agent answers common questions using a knowledge base and rules, and can hand complex requests to a teammate with context attached.livechat.com · read 11 Oct 2026
- AI toolkit
- The product provides AI-assisted drafting, conversation summaries, writing cleanup, recurring-question detection and suggested tags.livechat.com · read 15 Oct 2026
- API
- The platform exposes Agent Chat and Customer Chat APIs over stateless Web API and stateful WebSocket real-time transports.platform.text.com · read 15 Oct 2026
- API allowances
- The current API page states 10,000 calls monthly on Essential, 20,000 on Growth and $29.50 for an extra 100,000 calls.livechat.com · read 15 Oct 2026
- Applications
- LiveChat provides browser access plus native Windows and Mac apps and mobile apps for iPhone/iPad and Android.livechat.com · read 15 Oct 2026
- Audience
- The maker describes LiveChat as designed for B2B SaaS companies and ecommerce stores.livechat.com · read 11 Oct 2026
- Website chatbot
- Yeslivechat.com · read 20 Sep 2026
- Chat channels
- omnichannellivechat.com · read 20 Sep 2026
- Chat widget
- Visitors start conversations in an embeddable website widget while agents answer in the Agent App with customer context.livechat.com · read 15 Oct 2026
- Company facts
- LinkedIn lists Text as a public company founded in 2002 with 201–500 employees and headquarters in Boston, Massachusetts.linkedin.com · read 15 Oct 2026
- Compliance
- The maker lists SOC 2 Type 2, GDPR, CCPA, PCI DSS SAQ A, and Data Privacy Framework among its security and compliance credentials.livechat.com · read 11 Oct 2026
- Customer context
- The product can show visitor browsing activity and live cart contents, recent orders, and payment status in conversations.livechat.com · read 11 Oct 2026
- Inbox
- The Inbox brings chats, tickets, and AI Agent handoffs together and supports assigned, queued, unassigned, supervised, and archived views.livechat.com · read 11 Oct 2026
- Independent review pricing
- TechRadar reports historical pricing of $20 Starter, $41 Team and $59 Business per agent monthly when paid annually, with a 14-day Team trial.techradar.com · read 15 Oct 2026
- Installation
- Manual installation uses JavaScript copied from the account and pasted before the website closing body tag; WordPress and Shopify plugins are also offered.livechat.com · read 15 Oct 2026
- Integrations
- The marketplace advertises more than 200 communication, ecommerce and CRM integrations.livechat.com · read 15 Oct 2026
