Chatbase

Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build and manage agents without code, drawing on sources such as help centers, files, links, Q&As, Notion pages, tickets, and product data. Agents can follow plain-language procedures and call actions to retrieve information or change connected systems. The platform includes customer-scenario simulations, saved regression tests, and conversation traces for reviewing agent behavior. Listed integrations include Salesforce, Zendesk, Freshdesk, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio, among others. Chatbase says customer data is encrypted at rest and in transit, is not used to train models, and is accessible only to the customer’s AI agent. The free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month, Standard costs $150 a month, and Pro costs $500 a month. Those three plans offer a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.

Chatbase combines agent setup, knowledge sources, connected actions, and tools for reviewing behavior. The free plan has credit and inactivity limits; paid plans offer a 7-day trial.

Chatbase suits teams seeking customer-facing AI agents for support, sales, or product guidance across chat, email, and voice. Its developer tools may also suit teams integrating agents into applications or workflows.

Overview

Chatbase is a platform for customer-facing AI agents that support sales, customer service and product guidance across chat, email and voice. It is a strong fit for teams that want agents to use their own business content and take actions in connected systems. The trade-off is a tiered credit and seat structure, with a particularly tight free plan.

Key features

Agents can draw on help centers, files, links, Q&As, Notion pages, tickets and product data. That breadth gives teams flexibility to use existing material as a knowledge base. Agents can also follow plain-language procedures and call actions to retrieve information or make changes in connected systems, making Chatbase more capable than an answer-only tool. It has no visual flow builder, however, so teams that want to map conversations in a visual editor should look elsewhere.

Customer-scenario simulations, saved regression tests and conversation traces support reviewing agent behavior and checking changes over time. Teams can build, test, deploy and improve agents without code; developers also get a JavaScript embed, REST API, API v2, CLI, and Android and iOS SDKs. Integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Odoo, Zoho Desk, Shopify, Slack, Zapier and Twilio.

Chatbase says customer data is encrypted at rest and in transit, is accessible only to the customer’s AI agent, and is not used to train models. It describes its compliance as GDPR and SOC 2 Type II. These assurances may matter to teams assessing customer-data handling, while Enterprise adds HIPAA eligibility alongside SLAs and priority support.

Pricing

The Free plan costs nothing, billed per month. It includes 50 message credits per month, one member and limited model access; agents are deleted after 14 days of inactivity. That makes it a constrained evaluation tier, not a durable home for an active agent.

Hobby costs $40 a month and includes 700 message credits, two members, advanced models, integrations, basic analytics and attachments. It is the lowest paid entry point, but the modest credit and seat allowances suit a small team more than a busy deployment. Its 7-day trial gives teams a short window to assess the plan.

Standard costs $150 a month, with 4,000 message credits and three members. It adds helpdesk, voice, telephony, outbound campaigns, API access, personalization, auto-resync agents and advanced integrations. This tier is the more relevant step for teams that need those operational and channel capabilities, though its quota and seat limit still require attention.

Pro costs $500 a month and raises the allowance to 15,000 message credits and five members, adding advanced analytics, source suggestions and tickets as a source. It is aimed at teams that need more volume and analysis rather than a low-cost expansion. Pro also offers a 7-day trial.

Enterprise has custom pricing and offers higher limits, custom roles and permissions, SSO, white-labeling, audit logs and priority support. The pricing page also lists a success manager, SLAs and HIPAA eligibility among Enterprise features. Hobby, Standard and Pro have a 7-day trial; the Free plan has no trial term stated.

Platforms

Chatbase is available on Android, iOS and web, with API access. Its developer tools and mobile SDKs provide options for teams integrating agents into applications, while multichannel deployment supports customer interactions across channels.

Who it's for

Chatbase suits support, sales and product teams that want agents grounded in varied company sources, able to act through connected systems, and subject to structured review. The no-code setup can serve teams without engineering resources, while the API and SDK options accommodate developer-led integration. It is less suitable for buyers who need a visual flow builder or a generous free allowance.

Pros and cons

• Pros: Broad source support lets teams build on existing knowledge, from help content to tickets and product data.
• Pros: Procedures and connected actions let agents do more than provide answers.
• Pros: Simulations, regression tests and conversation traces give teams practical tools to review behavior.
• Cons: The free plan’s 50 monthly credits, one-member limit and 14-day inactivity deletion leave little room for sustained use.
• Cons: The absence of a visual flow builder rules it out for teams that rely on visual conversation design.
• Cons: Paid tiers impose explicit credit and seat ceilings, and the jump from Hobby to Standard is substantial.

Alternatives

Qualified Signals is another paid option, with pricing offered through a demo rather than a listed plan price.

Cleo AI Sales Agent may suit readers focused on sales meetings, live advising and recording storage; its free plan includes unlimited Scoot Engage meetings, unlimited Live Advisor and Brain memory, 50 GB of recording storage, and free guests, while Pro is 99.

ConnectLoop LIA offers a web-based free tier with 200 messages, one agent per workspace and one lead owner, but no email reply agent; its Launch plan costs $599 a month for 5,000 messages.

Quickchat AI is a freemium alternative with API, self-hosted and web platforms; its free tier is limited to 50 AI credits per month, one user, 50 knowledge base articles and personal, non-commercial use.

Tars has a free tier with 50 conversations per month, basic LLM models, a five-knowledge-base training limit, community support and one month of data retention.

FullContext offers a free plan with 100 credits per month, one agent, five resources and 20 webpages; its Starter plan costs $199 a month.

Gimiq has a free plan for up to three agents and 250 tickets per month, with email and live chat widgets, a shared inbox queue and basic SLA tracking.

Compare options in Sales Chatbot Software, Chatbot Builders or Live chat software.

Verdict

Chatbase is a strong choice for teams that want customer-facing agents grounded in a range of business sources, able to take connected actions and supported by tools for reviewing behavior. Choose it when that combination justifies the credit and seat limits of its paid tiers; look elsewhere if a visual flow builder or a more generous free plan is central to your decision.