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Live Helper Chat
What it is
Live Helper Chat is open-source live support software for websites, combining bots, live agents, visitor tracking, messaging channels, voice, video, screen sharing, AI integrations, and REST APIs. It supports unlimited operators, simultaneous chats, departments, file uploads, screenshots, and proactive invitations. Voice, video, and screen sharing are available through the new widget; the old widget does not support those features. Listed integrations include Telegram, Facebook Messenger, WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. AI integrations include ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. Hosted and downloadable versions are described as having the same features, and self-hosting is available through source code or Docker. Installation requires PHP 8.2 or higher, MySQL 5.7 or MariaDB 10.2.3 or higher, and Apache or Nginx. Hosted pricing includes a free 14-day evaluation, Basic at €6 a month, Standard at €10, and Premium at €16.
For and against
For
- Open-source and self-hosting options
- Unlimited operators and simultaneous chats
- Voice, video, and screen sharing
- Many messaging and AI integrations
- Free hosted 14-day evaluation
Against
- Hosted plans impose pageview and request caps
- Installation requires specific server software
- Old widget lacks voice, video, and screen sharing
- Internet transmission security cannot be guaranteed absolutely
The verdict
Live Helper Chat offers a broad support toolkit across hosted, self-hosted, desktop, extension, and mobile access. Its plan caps, server requirements, and widget distinction are important when choosing deployment.
Who it suits
Live Helper Chat suits organizations needing website support with agents, bots, messaging, or self-hosting. The vendor specifically mentions banks, health-sector organizations, universities, and game industries where data protection matters.
Plans and prices
Free hosted trial
Unlimited operators · Unlimited chats · 8,000 pageviews daily · 1.5M HTTP requests monthly
Read 20 Sep 2026 · livehelperchat.com
Basic
unlimited operators · unlimited chats · up to 8k pageviews daily · 25M HTTP requests monthly
Read 11 Oct 2026 · livehelperchat.com
Standard
unlimited operators · unlimited chats · up to 50k pageviews daily · 150M HTTP requests monthly
Read 11 Oct 2026 · livehelperchat.com
Premium
unlimited operators · unlimited chats · up to 100k pageviews daily · 300M HTTP requests monthly
Read 11 Oct 2026 · livehelperchat.com
Self hosted, Premium support
direct Skype/Discord text and call support · 1 hour per month · email · development support
Read 11 Oct 2026 · livehelperchat.com
Self hosted
completely free · pay for your own hosting
Read 11 Oct 2026 · livehelperchat.com
Free
14-day evaluation · unlimited operators · unlimited chats · up to 8k pageviews daily
Read 11 Oct 2026 · livehelperchat.com
Self hosted, Enterprise
custom development · custom branding · direct Skype/Discord text and call support · email
Read 11 Oct 2026 · livehelperchat.com
On the record
- AI
- The vendor lists integrations with ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini.livehelperchat.com · read 11 Oct 2026
- Capacity
- Hosted plans state daily pageview and monthly HTTP request caps, ranging from 8k pageviews and 1.5M requests on Free to 100k pageviews and 300M requests on Premium.livehelperchat.com · read 11 Oct 2026
- Website chatbot
- Yeslivehelperchat.com · read 20 Sep 2026
- Chat channels
- website+messaginglivehelperchat.com · read 20 Sep 2026
- Chat features
- The site lists unlimited operators, simultaneous chats, and departments, plus visitor tracking, file uploads, screenshots, and proactive chat invitations.livehelperchat.com · read 11 Oct 2026
- Deployment
- The application can be self-hosted, and the vendor says the hosted and downloadable versions have the same features.livehelperchat.com · read 11 Oct 2026
- Desktop and extension
- The download page offers Windows and macOS desktop clients and a Chrome extension.livehelperchat.com · read 11 Oct 2026
- Integrations
- Listed integrations include Telegram, Facebook Messenger and WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs.livehelperchat.com · read 11 Oct 2026
- Intended users
- The vendor says Live Helper Chat is used by banks, the health sector, universities, and game industries where data protection is a priority.livehelperchat.com · read 11 Oct 2026
- Live agent chat
- Yeslivehelperchat.com · read 20 Sep 2026
- Maker
- The download page says there is no company behind the open-source application and that it is developed by an individual; business details identify Lithuania as the maker's location.livehelperchat.com · read 11 Oct 2026
- Mobile
- The vendor links to a Flutter mobile app repository with Android and iOS folders and documents mobile app setup.github.com · read 11 Oct 2026
- Privacy
- The privacy policy says the service may use third-party services that collect identifying information and states it cannot guarantee absolute security of internet transmission or electronic storage.livehelperchat.com · read 11 Oct 2026
- Product
- Live Helper Chat describes itself as open-source live support chat for websites with bots, voice, video, screen sharing, AI, and REST API integrations.livehelperchat.com · read 11 Oct 2026
- Requirements
- The install guide requires PHP 8.2 or higher, MySQL 5.7 or MariaDB 10.2.3 or higher, and Apache or Nginx.doc.livehelperchat.com · read 11 Oct 2026
- Security guidance
- The security guide recommends a secret hash of at least 50 characters, with 80 characters recommended, and describes restricting back-office and REST API access.doc.livehelperchat.com · read 11 Oct 2026
- Support
- The vendor lists a forum, GitHub, Discord, and paid premium support with one hour per month of direct Skype/Discord text or call support.livehelperchat.com · read 11 Oct 2026
- Visitor tracking
- Yeslivehelperchat.com · read 20 Sep 2026
