Best Agent Assist Software in 2026
Updated
In short: Amazon Q is ranked #1 of 25 as of 4 October 2026, ahead of Zoom Scheduler and 8x8 Contact Center. The lowest first paid tier on this page is RingCentral RingCX at $65/mo.
Agent assist options differ in the help they provide during customer conversations and afterward. Compare real-time guidance, suggested replies, knowledge retrieval, and next-best actions, alongside conversation summaries and supported channels. Free-plan availability and paid-from pricing add cost details to consider. Zoom Scheduler, Amazon Q, and 8x8 Contact Center are among the first entries, followed by SESTEK Text-to-Speech and Level AI Contact Center Analytics. The ranked order offers a way to browse; compare the listed assistance features and channels with the work your service agents handle.
25 agent assist software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Amazon Q Android only RecognisedPhone appDocumentedFree plan 7.8Free
- 2 Zoom Scheduler iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 3 8x8 Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 7.0
- 4 Google Agent Assist No phone app RecognisedPhone appDocumentedFree plan 6.3 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 5 SESTEK Text-to-Speech No phone app RecognisedPhone appDocumentedFree plan 5.9 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 6 Collab Agent Assist No phone app RecognisedPhone appDocumentedFree plan 5.8 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 7 Level AI Contact Center Analytics No phone app RecognisedPhone appDocumentedFree plan 5.8 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 8 Feelingstream No phone app RecognisedPhone appDocumentedFree plan 5.7
- 9 Uniphore U-Assist No phone app RecognisedPhone appDocumentedFree plan 5.7 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 10 LivePerson Conversational Cloud No phone app RecognisedPhone appDocumentedFree plan 5.6 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 11 RingCentral RingCX No phone app RecognisedPhone appDocumentedFree plan 5.5$65/mo Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 12 Zoom AI Expert Assist No phone app RecognisedPhone appDocumentedFree plan 5.5 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 13 Agent Assist (auto-AGENTS™) No phone app RecognisedPhone appDocumentedFree plan 5.4 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 14 Balto QA No phone app RecognisedPhone appDocumentedFree plan 5.4
- 15 Forethought Solve No phone app RecognisedPhone appDocumentedFree plan 5.4
- 16 Observe.AI Real-Time Agent Assist No phone app RecognisedPhone appDocumentedFree plan 5.4 Real-time guidance: YesKnowledge retrieval: Yes
- 17 LivePerson Copilot No phone app RecognisedPhone appDocumentedFree plan 5.3 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 18 Minerva CQ No phone app RecognisedPhone appDocumentedFree plan 5.3 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 19 Puzzel Advanced Agent Assist No phone app RecognisedPhone appDocumentedFree plan 5.3 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 20 Mitel Agent Assist No phone app RecognisedPhone appDocumentedFree plan 5.2 Real-time guidance: YesSuggested replies: YesKnowledge retrieval: Yes
- 21 OmVista AgentAssist No phone app RecognisedPhone appDocumentedFree plan 5.2 Real-time guidance: YesKnowledge retrieval: Yes
- 22 Verint Agent Copilot No phone app RecognisedPhone appDocumentedFree plan 5.1 Real-time guidance: YesKnowledge retrieval: Yes
- 23 Sprinklr Service No phone app RecognisedPhone appDocumentedFree plan 5.0
- 24 Cresta No phone app RecognisedPhone appDocumentedFree plan 4.9
- 25 AgentAssist No phone app RecognisedPhone appDocumentedFree plan 4.7
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which agent assist software is ranked first on Samsung Mobile US Press?
Amazon Q is ranked #1 of 25 with a score of 7.8. Zoom Scheduler is second and 8x8 Contact Center third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, RingCentral RingCX has the lowest first paid tier we found: $65/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.