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Best Agent Assist Software 2026
Customer service teams can compare agent assist tools by the support they offer during a conversation and in its aftermath. Compared on real-time guidance, suggested replies, knowledge retrieval and next-best actions, the entries cover several ways of helping agents respond. Conversation summaries add a separate consideration for reviewing exchanges, and supported channels show where each tool is specified to work. Free-plan availability and paid-from pricing help put access and cost in view. Amazon Q, Google Agent Assist and Feelingstream are among the named options, alongside Agent Assist (auto-AGENTS™) and Zoom AI Expert Assist. Weigh these criteria against the interactions and channels your team handles.
02
8x8 Contact Center
It suits organizations coordinating agents across voice and digital customer channels.
AndroidiPhone & iPadWeb+3 Record4.6 Visit
03
Google Agent Assist
It is designed for customer care representatives and support staff handling customer interactions.
WebAPI Record4.4 Visit
04
Cresta
Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and automotive…
WebBrowser extensionAPI Record4.2 Visit
05
Balto QA
WebWindowsMac+1 Record4.0 Visit
6
Feelingstream
WebWindowsMac+2 — Record4.0 Visit It suits contact-centre and CX leaders, quality and compliance teams, sales leaders, operations and BI teams, and agents.
7
AgentAssist
WebAPI — Record3.7 Visit It suits contact center organizations looking for call analysis, quality oversight, agent coaching, or real-time assistance.
8
Forethought Solve
WebAPI — Record3.7 Visit Solve is aimed at support and customer experience teams scaling routine and complex inquiries.
9
Mitel Agent Assist
Web — Record3.7 Visit Mitel Agent Assist suits contact centers using virtual agents for routine inquiries that want live-agent support for conversations the virtual agent cannot answer.
11
Uniphore U-Assist
Web — Record3.7 Visit The product is intended for contact center operations that want to guide agents with call context and knowledge, and automate after-call work.
15
Collab Agent Assist
API — Record3.5 Visit It suits contact center teams seeking live agent guidance and less manual work.
16
Minerva CQ
— Record3.5 Visit It suits contact-center agents, service technicians, team leads, and supervisors who need multichannel guidance, knowledge retrieval, summaries, and training or quality…
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