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- Observe.AI Real-Time Agent Assist
On the recordRead 3 Oct 202615 facts
Observe.AI Real-Time Agent Assist
Redwood City, California, USA
Plans and prices
Custom enterprise pricing
Priced on request
Sold direct to enterprise through sales · No public self-serve tier
Read 3 Oct 2026 · observe.ai
On the record
- AI handoffs
- Context-rich summaries help agents continue conversations when customers are transferred from AI agents.observe.ai · read 3 Oct 2026
- Customization
- Experience Designer lets teams customize real-time assist elements and simulate the expected agent experience with historical data before deployment.observe.ai · read 3 Oct 2026
- Data controls
- Observe.AI says it encrypts data in transit and at rest, redacts PII/PCI/PHI before model processing, and offers SSO, MFA, granular RBAC, and BYOK/KYOK.observe.ai · read 3 Oct 2026
- Integrations
- Observe.AI says it offers 250+ integrations across systems including CRM, CCaaS, BI, knowledge management, telephony/chat, and ticketing, plus open APIs and Model Context Protocol support.observe.ai · read 3 Oct 2026
- Intended customers
- Observe.AI describes its market as enterprise customer experience operations, including financial services, healthcare, insurance, transportation, travel and hospitality, and utilities.observe.ai · read 3 Oct 2026
- Knowledge and after-call work
- The real-time AI ecosystem includes knowledge search and automatic call summarization, formatting, and system routing.observe.ai · read 3 Oct 2026
- Purpose
- Real-Time Agent Assist provides agents with in-the-moment guidance and coaching to help them follow processes, meet compliance requirements, and serve customers.observe.ai · read 3 Oct 2026
- Reliability
- Observe.AI states availability of at least 99.9% uptime and 24/7 monitoring.observe.ai · read 3 Oct 2026
- Retention and residency
- The trust page lists configurable 13-month retention and data residency in the US, Canada, EU, and Australia.observe.ai · read 3 Oct 2026
- Scripts and prompts
- Agents see visual checklists, while AI-powered alerts and dynamic prompts can surface supportive information based on conversation context.observe.ai · read 3 Oct 2026
- Security
- The company lists ISO 27001, PCI Level 1, HITRUST r2, and SOC 2 Type II certifications, and says it is HIPAA and EU AI Act compliant.observe.ai · read 3 Oct 2026
- Supervisor tools
- Supervisor Assist gives supervisors a view of active conversations with contextual details to help identify interactions that need assistance.observe.ai · read 3 Oct 2026
- Support
- The company links to its Help Center for support and offers personalized demos through its sales team.observe.ai · read 3 Oct 2026
