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On the recordRead 5 Oct 202624 facts
Verint Agent Copilot
Verint lists its address as 225 Broadhollow Road, Suite 130, Melville, NY 11747.
Plans and prices
Verint Agent Copilot
Priced on request
Pricing aligned to outcomes; start with a single bot and scale
Read 5 Oct 2026 · verint.com
On the record
- After-call work
- Wrap Up Bot uses generative AI to summarize interactions, freeing agents from manually summarizing calls and improving consistency.verint.com · read 5 Oct 2026
- Agent coaching
- Coaching Bot provides in-the-moment, non-disruptive guidance for next best actions, soft skills, and sales assistance.verint.com · read 5 Oct 2026
- Agent Virtual Assistant
- The Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and perform tasks on an agent’s behalf.verint.com · read 5 Oct 2026
- Available bots
- The page lists Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant.verint.com · read 5 Oct 2026
- Coaching Bot
- The Coaching Bot provides in-the-moment guidance for next best actions, soft skills, and sales assistance.verint.com · read 5 Oct 2026
- Compliance
- Verint’s cloud security page says its security practice follows PCI, GDPR, ISO, SOC 2, and HIPAA guidelines.verint.com · read 5 Oct 2026
- Deployment fit
- Verint says organizations can start with a single workflow and that Agent Copilot can fit an on-premises ecosystem without changing CX workflows or switching telephony/CCaaS.verint.com · read 5 Oct 2026
- Deployment flexibility
- The product page says customers can use the bots with an on-premises ecosystem and without changing CX workflows or switching telephony or CCaaS.verint.com · read 5 Oct 2026
- Integrations
- Verint says its open platform can connect with existing business applications, telephony, and data lakes.verint.com · read 5 Oct 2026
- Knowledge assistance
- Knowledge Automation Bot uses generative AI to summarize search results into a single answer curated for contact centers, with no additional authoring required.verint.com · read 5 Oct 2026
- Knowledge Automation Bot
- The Knowledge Automation Bot uses generative AI to summarize search results into an answer for contact center agents.verint.com · read 5 Oct 2026
- Pricing
- The Agent Copilot page invites customers to contact sales for pricing aligned to their outcomes; it does not list a price.verint.com · read 5 Oct 2026
- Pricing availability
- The product page directs prospective buyers to Get a Demo or Contact Sales and says pricing can be aligned to outcomes; it does not state a price.verint.com · read 5 Oct 2026
- Purpose
- Verint Agent Copilot Bots automate repetitive contact center work so agents can focus on customer conversations.verint.com · read 5 Oct 2026
- Security
- Verint’s cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better over HTTPS.verint.com · read 5 Oct 2026
- Smart Transfer Bot
- The Smart Transfer Bot analyzes context from multiple sources and can route an interaction, schedule a callback, send an SMS, or provide an agent-to-agent summary.verint.com · read 5 Oct 2026
- Smart transfers
- Smart Transfer Bot analyzes context from multiple sources and can route a customer, schedule a callback, send an SMS, or provide an agent-to-agent call summary.verint.com · read 5 Oct 2026
- Support
- Verint provides customer support and self-service options and directs customers to its customer support resources and Verint Connect portal.verint.com · read 5 Oct 2026
