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- Agent Assist (auto-AGENTS™)
On the recordRead 30 Sep 202614 facts
Agent Assist (auto-AGENTS™)
Sunnyvale, California, USA
Plans and prices
Agent Assist (auto-AGENTS™)
Priced on request
No seat licenses · Agent Assist included in auto-AGENTS™ platform fee
Read 30 Sep 2026 · commerce.ai
On the record
- AI guidance
- It drafts cited next-best replies in under 500 ms and builds a checklist that updates as the conversation changes.commerce.ai · read 30 Sep 2026
- Integrations
- The product page lists Salesforce, Genesys, ServiceNow, Amazon Connect, Twilio, Zendesk, Dynamics, Webex, Slack, Five9, Intercom, OpenAI, and Snowflake among 500+ connectors.commerce.ai · read 30 Sep 2026
- Intended users
- The product is designed to assist human contact-center agents and give supervisors real-time views across calls and teams.commerce.ai · read 30 Sep 2026
- Languages
- The side panel supports more than 100 languages, translating customer utterances in real time and presenting guidance in the agent’s working language.commerce.ai · read 30 Sep 2026
- Maker
- Commerce.AI identifies itself as the maker of auto-AGENTS™ and says it was founded in 2016, with headquarters in Sunnyvale, California.commerce.ai · read 30 Sep 2026
- Pricing model
- The maker says Agent Assist is included in the auto-AGENTS™ platform fee; usage is billed by channel, and exact rates require a quote.commerce.ai · read 30 Sep 2026
- Purpose
- Agent Assist reads live transcripts, retrieves grounded answers, suggests next-best replies, and tracks sentiment while the human agent remains in control.commerce.ai · read 30 Sep 2026
- Quality scoring
- autoQA scores 100% of interactions against the customer’s rubric in about five seconds after a call ends.commerce.ai · read 30 Sep 2026
- Security and compliance
- The maker’s security page lists SOC 2, ISO/IEC 27001, HIPAA, PCI DSS, GDPR, and EU AI Act among its compliance frameworks.commerce.ai · read 30 Sep 2026
- Sentiment
- Live sentiment tracking includes toxicity alerts, topic-spike detection, and upsell tagging.commerce.ai · read 30 Sep 2026
- Supervisor alerts
- Rule-based alerts can go to Slack, email, or Genesys when a VIP caller, frustration spike, or policy keyword is detected.commerce.ai · read 30 Sep 2026
- Warm handoff
- On transfer, the system can send the human agent the transcript, extracted entities, CRM links, and relevant knowledge-base articles before the bridge connects.commerce.ai · read 30 Sep 2026
