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AgentAssist

No phone app

7.0No. 15 of 27
in Speech Analytics Software
  • Recognised40% of the score78
  • Phone app26% of the score0
  • Documented20% of the score81
  • Free plan14% of the score30
Free plan
No
Runs on
api, Web
Visit site Alternatives

Summary

AgentAssist is ranked #15 of 27 in speech analytics software on Samsung Mobile US Press. It runs on API, Web.

Compared on speech analytics software

Analysis mode
bothagentassist.com
Sentiment analysis
Yesagentassist.com
Compliance monitoring
Yesagentassist.com
Coaching features
Yesagentassist.com

Facts

Product
AgentAssist describes itself as a cloud-based generative AI speech analytics platform for contact centers.agentassist.com · 4 Oct 2026
Core capabilities
The platform includes conversation analytics, call classification and summarization, automated QA, agent coaching, case management, sentiment analytics, real-time assist, and analytics.agentassist.com · 4 Oct 2026
Conversation analytics
Its conversation analytics page describes transcription-powered search with more than 20 filters, call review, saved searches, and customized reports.agentassist.com · 4 Oct 2026
Automated QA
Automated QA uses customizable scorecards to evaluate 100% of interactions and review results down to agent and question level.agentassist.com · 4 Oct 2026
Call summaries
The call summarization feature creates concise AI-generated summaries, and the site says summaries can in most cases be sent to a system of record via API.agentassist.com · 4 Oct 2026
Integrations
The site says summaries can be integrated into CRM or ticketing platforms, but does not name specific products on that page.agentassist.com · 4 Oct 2026
Real-time assistance
Real-Time Assist provides a navigator checklist and AI suggested prompts based on the conversation context during calls.agentassist.com · 4 Oct 2026
Agent coaching
The coaching tools include customized coaching reasons, notes and call timestamps, alerts and tasks, an agent portal, and activity reporting.agentassist.com · 4 Oct 2026
Case management
Case Management can flag calls using configured criteria, support review and escalation, add notes, notify team members, and produce customized reports.agentassist.com · 4 Oct 2026
Security
The product pages describe configurable redaction of personally identifiable and other sensitive data, along with configurable security and permission levels.agentassist.com · 4 Oct 2026
Compliance
The site describes features for monitoring policies and procedures and flagging compliance-related calls, but does not state a specific certification on the pages reviewed.agentassist.com · 4 Oct 2026
Support
The company page invites prospective customers to call, and lists the phone number 888.537.0839.agentassist.com · 4 Oct 2026
Who it is for
AgentAssist presents its tools for contact center organizations seeking to improve customer experience, agent performance, compliance oversight, and operating efficiency.agentassist.com · 4 Oct 2026
Company
The site identifies the company as AI CSR Technologies, LLC; it does not state headquarters or founding year on the company page reviewed.agentassist.com · 4 Oct 2026

Best AgentAssist alternatives

See all 12
Symbl.ai No. 1 8.9 iPhone + AndroidFreeExecVision No. 2 8.1 iPhone + AndroidAvoma No. 3 8.1 iPhone + Android$19/moCTM Conversation Intelligence No. 4 7.9 iPhone + Android$79/moQEval No. 5 7.7 No phone appJiminny No. 6 7.6 iPhone + Android$42/mo

Where it ranks on Samsung Mobile US Press

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Sources