GLPI manages IT helpdesk tickets, assets, licenses and service workflows across web and self-hosted deployments.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Knowledge Base Software 2026
Facts read 28 Sep 2026 – 21 Oct 2026
IT knowledge base software stores internal guidance, support articles and runbooks for IT teams and employees. This list helps buyers compare tools by access, pricing and workplace features.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI manages IT helpdesk tickets, assets, licenses and service workflows across web and self-hosted deployments. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management in cloud or on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 CompassDocs | Self-hosted team knowledge base for SOPs, technical documents, policies, and AI answers with citations. | 6.3 | $8 a month | Free plan | Web, Windows, Mac, Linux | 15 Oct 2026 |
| 04 Jira | Jira tracks software and IT work on web, Windows, macOS, Linux, iOS and Android. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 05 Zammad | Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting. | 6.3 | €9 a month | Free plan | Web, Windows, Mac, Linux | 21 Oct 2026 |
| 06 Znuny | 6.0 | $4,499 a year | Free plan | Web, Linux, API, Self-hosted | 14 Oct 2026 | |
| 07 Jitbit Helpdesk | It suits IT support and customer service teams that need to convert requests across channels into assigned tickets. | 5.8 | — | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 08 Tango | Tango may suit teams documenting browser-based processes and sharing guidance through links, embeds, or exported files. | 5.8 | $22 a month, billed yearly | Free plan | Web, Windows, Mac, Browser extension | 14 Oct 2026 |
| 09 Zendesk Guide | 5.8 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 | |
| 10 Alloy Navigator | Alloy Navigator manages IT incidents, changes, problems and assets with self-service and configurable workflows. | 5.7 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
Review free and paid options by starting price, employee portals, runbooks, AI search, Slack and Teams connections, and single sign-on. Platform listings include web, API, self-hosted, Android, iOS and Windows access.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management in cloud or on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
CompassDocs
Self-hosted team knowledge base for SOPs, technical documents, policies, and AI answers with citations.
WebWindowsMac+3 Record6.3 Visit
04
Jira
Jira tracks software and IT work on web, Windows, macOS, Linux, iOS and Android.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
05
Zammad
Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
WebWindowsMac+3 Record6.3 Visit
7
Jitbit Helpdesk
AndroidiPhone & iPadWeb+4 — Record5.8 Visit It suits IT support and customer service teams that need to convert requests across channels into assigned tickets.
8
Tango
WebWindowsMac+1 $22 a month, billed yearly Record5.8 Visit Tango may suit teams documenting browser-based processes and sharing guidance through links, embeds, or exported files.
10
Alloy Navigator
AndroidiPhone & iPadWeb+5 $19 a month, billed yearly Record5.7 Visit Alloy Navigator manages IT incidents, changes, problems and assets with self-service and configurable workflows.
11
InvGate Service Desk
AndroidiPhone & iPadWeb+5 — Record5.7 Visit InvGate suits organizations coordinating service work across IT and other departments.
12
FreeITSM
WebWindowsMac+4 Free plan Record5.6 Visit FreeITSM is for IT professionals looking for an open-source service desk platform.
13
HaloITSM
AndroidiPhone & iPadWeb+3 £33 a month Record5.6 Visit HaloITSM is presented for IT teams managing service operations.
14
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
15
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice provides IT service management with catalogs, knowledge, SLAs and Freddy AI assistance.
16
NinjaOne
AndroidiPhone & iPadWeb+4 — Record5.5 Visit NinjaOne provides IT management software for Windows, macOS, Linux, web, iOS and Android.
18
Hudu
AndroidiPhone & iPadWeb+3 — Record5.4 Visit Hudu manages IT documentation with SSO on web, self-hosted deployments, browser extensions, iOS and Android.
19
Scribe
WebWindowsMac+2 $17 a month, billed yearly Record5.3 Visit Scribe suits teams documenting repeatable processes, training colleagues, onboarding new hires, or building materials for AI agents.
20
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
21
Deskpro
AndroidiPhone & iPadWeb+2 $39 a month Record5.2 Visit Deskpro is aimed at customer support, IT, HR, and operations teams that handle requests across multiple channels.
22
Docusnap
WebWindowsMac+3 — Record5.2 Visit It suits commercial customers and public-law entities needing infrastructure inventory, documentation, and related IT management tools.
24
ITarian Remote Desktop
AndroidiPhone & iPadWindows+1 Free plan Record5.2 Visit It suits technicians, particularly managed service providers supporting multiple customers, who need attended or unattended remote access and service-workflow records.
Before you choose
Compare plans and trials
See whether each tool offers a free plan, a trial period or paid pricing. ITarian Remote Desktop is listed with free pricing. ManageEngine ServiceDesk Plus has a free plan, paid pricing from $13 per month and a 30-day trial.
GLPI has a free plan, paid pricing from €19 per user per month and a 45-day trial. Jitbit Helpdesk starts at $24 per month and has a 21-day trial.
Match your working platforms
Review platform coverage against your team’s devices and deployment needs. Listings include web, API, self-hosted, Android, iOS and Windows access.
Alemba Service Manager lists Android, API, iOS, self-hosted, web and Windows platforms.
Check core knowledge features
Compare internal employee portal support, runbook support and AI-powered search. These fields show whether a tool fits employee guidance, operational procedures and faster article discovery.
Plan workplace access
Before selecting a tool, review its Slack connection, Microsoft Teams connection and single sign-on support. These fields help match the knowledge base to your communication and identity setup.
Review deployment and licensing
Open-source and self-hosted choices can matter when your team needs control over code or hosting. Review the tool’s licence information and deployment options.
Pricing models on the list include free, freemium and paid plans.
Questions
Which platforms are covered?
The list compares web, API, self-hosted, Android, iOS and Windows availability.
Do listed tools have free plans?
ITarian Remote Desktop is listed as free. ManageEngine ServiceDesk Plus and GLPI have free plans. Other entries use freemium or paid pricing models.
Which tools list free trials?
ManageEngine ServiceDesk Plus and HaloITSM list 30-day trials. GLPI lists 45 days, and Jitbit Helpdesk lists 21 days.
What knowledge-base features are compared?
The comparison covers an internal employee portal, runbook support and AI-powered search.
Can I check collaboration and login access?
Yes. Slack access, Microsoft Teams access and single sign-on are among the listed comparison fields.
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