Best IT Knowledge Base Software in 2026
Updated
In short: GLPI is ranked #1 of 60 as of 4 October 2026, ahead of Hornbill IT Asset Management and Hudu. The best-ranked option with a free plan is Scribe. The lowest first paid tier on this page is Tango at $1.25/mo.
Technical guidance is easier to use when staff can find it through familiar tools and access routes. Compared on AI-powered search, runbook support, internal employee portals, Microsoft Teams access and Slack access, these entries highlight different ways to organize and reach knowledge. Single sign-on, free-plan availability and paid-from pricing add further details to consider. The names include GLPI, Hornbill IT Asset Management and Hudu, along with IT Glue and IT Portal. Think about where employees look for answers and whether runbooks, a portal or chat access matter to your team, then compare the listed access and pricing options.
60 IT knowledge base software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 GLPI Android only RecognisedPhone appDocumentedFree plan 7.3€19/mo
- 2 Hornbill IT Asset Management iPhone + Android RecognisedPhone appDocumentedFree plan 7.2
- 3 Hudu iPhone + Android RecognisedPhone appDocumentedFree plan 7.1 Runbook support: YesAI-powered search: Yes
- 4 IT Glue iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$29/mo Internal employee portal: YesRunbook support: YesAI-powered search: Yes
- 5 IT Portal iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$14/mo Internal employee portal: YesRunbook support: YesAI-powered search: Yes
- 6 Jitbit Helpdesk iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$24/mo
- 7 Matrix42 FastViewer iPhone + Android RecognisedPhone appDocumentedFree plan 7.1€45/mo
- 8 Freshservice iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$19/mo
- 9 Giva ChangeManager iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$6.33/mo Internal employee portal: YesAI-powered search: Yes
- 10 Alloy Navigator iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$19/mo
- 11 ITarian Remote Desktop iPhone + Android RecognisedPhone appDocumentedFree plan 6.9
- 12 ManageEngine ServiceDesk Plus iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$13/mo
- 13 SolarWinds Service Desk iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$39/mo
- 14 SysAid iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$89/mo
- 15 TOPdesk iPhone + Android RecognisedPhone appDocumentedFree plan 6.9£51/mo
- 16 Process Street iPhone + Android RecognisedPhone appDocumentedFree plan 6.8
- 17 SuperOps iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$1.50/mo
- 18 HaloITSM iPhone + Android RecognisedPhone appDocumentedFree plan 6.4
- 19 Matrix42 Enterprise Service Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.4
- 20 Scribe No phone app RecognisedPhone appDocumentedFree plan 6.3$1,713/mo AI-powered search: Yes
- 21 Tango No phone app RecognisedPhone appDocumentedFree plan 6.3$1.25/mo
- 22 CompassDocs No phone app RecognisedPhone appDocumentedFree plan 6.2$8/mo
- 23 HESK No phone app RecognisedPhone appDocumentedFree plan 6.2Free
- 24 ITFlow No phone app RecognisedPhone appDocumentedFree plan 6.2Free
- 25 iTop No phone app RecognisedPhone appDocumentedFree plan 6.2Free
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT knowledge base software is ranked first on Samsung Mobile US Press?
GLPI is ranked #1 of 60 with a score of 7.3. Hornbill IT Asset Management is second and Hudu third.
How many of these have a free plan?
6 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Tango has the lowest first paid tier we found: $1.25/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.