TOPdesk
Delft, Netherlands
What it is
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Its incident tools let teams register requests and complaints and assign tickets to agents. End users can submit and track tickets and look for common answers through a self-service portal. Asset Management offers a graphical view of company assets, including access passes and company cars. Essential, Engaged, and Excellent each include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Engaged adds change, contract and SLA, operations, and problem management; Excellent adds project management and a webshop. Pricing is £51 a month per agent for Essential, £72 for Engaged, and £101 for Excellent. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers more than 100 integrations and an Open API, with named connections including Microsoft Teams, Microsoft Entra ID, Slack, Salesforce, and Power BI. All plans include local product support.
For and against
For
- Self-service portal supports ticket submission and tracking
- Plans include unlimited assets, tickets, and end users
- Includes 100GB storage and a 2GB upload limit
- Offers more than 100 integrations and an Open API
Against
- No free plan
- Essential and Engaged list 8/5 support
- Desktop client does not support Internet Explorer or Edge Legacy
The verdict
TOPdesk covers service requests, ticket assignment, self-service, and asset management, with features that vary by plan. Pricing starts at £51 a month per agent, and both cloud and on-premises deployment are supported.
Who it suits
TOPdesk is suited to service teams in IT, Facility Management, and HR. Its plan features support teams that need ticketing, asset views, self-service, and service management functions.
Plans and prices
Essential
Incident Management · Asset Management · Unlimited assets, tickets and end users · Self-Service Portal
Read 21 Oct 2026 · topdesk.com
Engaged
Everything in Essential · Change Management · Contract and SLA Management · Operations Management
Read 21 Oct 2026 · topdesk.com
Excellent
Everything in Engaged · Project Management · Webshop · Live chat
Read 21 Oct 2026 · topdesk.com
On the record
- AI capabilities
- Higher plans include AI incident categorization, knowledge-item generation, search, summarization, writing, answer and translation assistance.topdesk.com · read 21 Oct 2026
- Android app reach
- The Google Play listing shows at least 10,000 downloads for the TOPdesk app.play.google.com · read 21 Oct 2026
- API
- The product exposes APIs, OData endpoints and webhooks for custom integrations and automation.topdesk.com · read 21 Oct 2026
- Asset management
- Asset management records equipment, ownership and lifecycle information and can link assets to tickets.thecxlead.com · read 21 Oct 2026
- Availability
- TOPdesk states an average uptime of 99.9 percent and more than 10 million users worldwide.topdesk.com · read 21 Oct 2026
- Browser requirements
- The desktop client is web-based and supports Chrome, Firefox, Edge, and Safari; TOPdesk says it does not support Internet Explorer or Edge Legacy.docs.topdesk.com · read 4 Oct 2026
- Change management
- Change functionality supports approvals, milestones, calendars, templates and links between changes, problems and tickets.topdesk.com · read 21 Oct 2026
- Company founded
- Crunchbase states that TOPdesk was founded in 1993.crunchbase.com · read 21 Oct 2026
- Company headquarters
- TOPdesk's headquarters are listed in Delft, Zuid-Holland, Netherlands.linkedin.com · read 21 Oct 2026
- Company legal name
- Crunchbase lists the legal entity as TOPdesk Nederland BV.crunchbase.com · read 21 Oct 2026
- Company size
- LinkedIn lists TOPdesk as privately held with 501–1,000 employees and 723 employee profiles.linkedin.com · read 21 Oct 2026
- Contract and SLA management
- Contract and service-level management tracks agreements, call durations and performance indicators.topdesk.com · read 21 Oct 2026
- Deployment
- TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control.topdesk.com · read 21 Oct 2026
- Documentation and support
- The documentation portal contains module manuals, usage guidance, API documentation, a customer knowledge base and support-team access.topdesk.com · read 21 Oct 2026
- Incident management
- The platform registers, routes and tracks incidents through resolution, including SLA tracking.thecxlead.com · read 21 Oct 2026
- Integrations
- TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API.topdesk.com · read 21 Oct 2026
- Knowledge base
- TOPdesk provides a knowledge base for publishing answers and reducing repetitive support requests.topdesk.com · read 21 Oct 2026
- Licence
- TOPdesk terms grant restricted use rights and prohibit redistribution, reverse engineering and attempts to derive source code, indicating proprietary closed-source software.assets.applytosupply.digitalmarketplace.service.gov.uk · read 21 Oct 2026
