TOPdesk

iPhone + Android

6.9No. 15 of 60
in IT Knowledge Base Software

Recognised40% of the score20
Phone app26% of the score100
Documented20% of the score83
Free plan14% of the score0

Free plan: Trial only
Paid plans from: £51/mo
Runs on: Android, api, iPhone, self-hosted, Web

Summary

TOPdesk is ranked #15 of 60 in IT knowledge base software on Samsung Mobile US Press. It runs on Android, API, iOS, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at £51/mo.

TOPdesk plans and pricing

All plans

Essential £51/mo Per agent/month Unlimited assets, tickets, and end users · 100GB free storage · 2GB file upload topdesk.com · 4 Oct 2026

Engaged £72/mo Per agent/month Unlimited assets, tickets, and end users · 100GB free storage · 2GB file upload topdesk.com · 4 Oct 2026

Excellent £101/mo Per agent/month Unlimited assets, tickets, and end users · 100GB free storage · 2GB file upload topdesk.com · 4 Oct 2026

Compared on IT knowledge base software

Free plan: Notopdesk.com
SLA management: Yestopdesk.com
IT asset management: Yestopdesk.com

Facts

Purpose: TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests.topdesk.com · 4 Oct 2026
Incident management: Incident Management lets teams register and process requests and complaints and assign tickets to agents.topdesk.com · 4 Oct 2026
Self-service: The Self-Service Portal lets end users submit and track tickets and find answers to common questions.topdesk.com · 4 Oct 2026
Asset management: Asset Management provides a graphical overview of company assets, including items such as access passes and company cars.topdesk.com · 4 Oct 2026
Plan differences: Engaged adds change, contract and SLA, operations, and problem management; Excellent adds project management and a webshop.topdesk.com · 4 Oct 2026
Integrations: TOPdesk offers 100+ integrations and an Open API; named integrations include Microsoft Teams, Microsoft Entra ID, Slack, Salesforce, and Power BI.topdesk.com · 4 Oct 2026
Deployment: TOPdesk runs in the cloud for most customers and also supports on-premises setups.topdesk.com · 4 Oct 2026
Security: The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime.topdesk.com · 4 Oct 2026
Support: All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent.topdesk.com · 4 Oct 2026
Storage: Each listed plan includes 100GB of free storage, and the listed file upload limit is 2GB.topdesk.com · 4 Oct 2026
Mobile: TOPdesk Mobile is available through the web application and the App Store and Play Store.docs.topdesk.com · 4 Oct 2026
Browser requirements: The desktop client is web-based and supports Chrome, Firefox, Edge, and Safari; TOPdesk says it does not support Internet Explorer or Edge Legacy.docs.topdesk.com · 4 Oct 2026
Who it serves: TOPdesk describes use across IT, Facility Management, and HR service departments.topdesk.com · 4 Oct 2026