Znuny

Plans and prices

Every plan, in full

On the record

Add-ons

Add-ons cover management, productivity, security, process management, analytics, service desk and communication categories.znuny.com · read 14 Oct 2026

API and web services

The documentation describes a generic interface supporting REST and SOAP transports, authentication methods, invokers and notification transports.doc.znuny.org · read 14 Oct 2026

Automation

Built-in automation handles routing, classification, escalation, notifications and state changes, including multi-step processes.znuny.com · read 14 Oct 2026

Communication

Supported channels include a customer self-service portal, email, phone with CTI, REST and SOAP web services, and system monitoring tools.znuny.com · read 7 Oct 2026

Company founding and origin

LinkedIn says Martin Edenhofer founded Znuny in 2012 and that the project was forked from OTRS Community Edition in December 2020.linkedin.com · read 14 Oct 2026

Company legal identity

LinkedIn identifies the maker as Znuny Group and describes it as a privately held IT services and consulting company.linkedin.com · read 14 Oct 2026

Company size and headquarters

LinkedIn lists 11–50 employees and headquarters in Berlin, Germany.linkedin.com · read 14 Oct 2026

Compliance

Znuny states that it has had SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR requirements.znuny.com · read 7 Oct 2026

Current releases

The site lists Znuny 7.3.7 and Znuny LTS 6.5.25, both dated 2026-09-16.znuny.com · read 7 Oct 2026

Customer context

Agents can see a customer’s identity, company, entitled services and support history while processing a ticket.znuny.com · read 14 Oct 2026

Customization

The feature page describes more than 2,000 configuration options, dynamic fields, modular architecture and access to source code.znuny.com · read 14 Oct 2026

Deployment

The software can run on an organization’s own server or on a cloud provider, with optional Znuny hosting.znuny.com · read 14 Oct 2026

Developer extensibility

The repository exposes source, contribution guidance, security policy, installation and update files, while the documentation covers system architecture and configuration.github.com · read 14 Oct 2026

Download security

Downloads provide SHA-256 checksums and detached PGP signatures; RPM packages released from 2026-04-29 are signed.download.znuny.org · read 14 Oct 2026

Example connectors

Documented ready-to-use web-service examples include GenericTicketConnectorREST, Mattermost and Microsoft Teams.doc.znuny.org · read 14 Oct 2026

Free trial

Znuny offers a free trial system created on request, with login details sent by email; the page does not specify a trial duration.znuny.com · read 7 Oct 2026

Independent feature listing

SourceForge lists Znuny as supporting Windows, Mac, Linux, cloud, on-premises, iPhone, iPad, Android and Chromebook environments and offering an API.sourceforge.net · read 14 Oct 2026

Installation requirements

The installation guide requires a web server, supported database, Perl modules and Apache; it documents Debian- and RHEL-based setups.doc.znuny.org · read 14 Oct 2026

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