SysAid
Airport City, Israel
What it is
SysAid provides IT service management for handling incidents, requests, changes, and problems. Its tools also cover IT asset discovery, inventory, and monitoring, along with a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect offers Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named prebuilt AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The service is available as Cloud or On-Premises, though some features are Cloud-only. Mobile apps for iOS and Android let users create and view incidents and requests, add notes and attachments, and see history. Both plans list 24/6 support. Professional costs $89 a month, billed at $89 agent/month, and includes 100K Workato credits and 250 managed assets. Enterprise pricing is custom, starts at 20 agents, and includes 300K Workato credits, three tailor-made AI agents, and one sandbox environment. SysAid was founded in 2002 and is headquartered in Airport City, Israel.
For and against
For
- ITSM covers incidents, requests, changes, and problems
- Includes asset discovery, inventory, and monitoring
- Workato integrations span more than 1,000 applications
- Mobile apps support incident and request updates
- Both plans list 24/6 support
Against
- No free plan is listed
- Professional costs $89 a month
- Enterprise pricing is custom and starts at 20 agents
- Some features are unavailable on-premises
The verdict
SysAid combines IT service management with asset tools, AI features, integrations, and mobile incident handling. Teams should compare Cloud and On-Premises capabilities and confirm Enterprise pricing and its 20-agent starting point.
Who it suits
It suits IT teams managing service incidents, requests, changes, problems, and assets. Organizations can choose Cloud or On-Premises deployment, while noting that some capabilities are limited to Cloud.
Plans and prices
Professional
Request, incident, change and problem management · asset management · AI Copilot · pre-built AI agents
Read 21 Oct 2026 · sysaid.com
Enterprise
Everything in Professional · sandbox · tailor-made AI agents · advanced BI
Read 21 Oct 2026 · sysaid.com
On the record
- Agent deployment
- The agent supports Windows, Mac and Linux deployment methods; its stated minimums include a 1.5 GHz processor, 512 MB RAM and 50 MB disk space.documentation.sysaid.com · read 21 Oct 2026
- AI assistance
- Its plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents.sysaid.com · read 3 Oct 2026
- AI capabilities
- SysAid provides end-user and agent Copilot chatbots, AI automations, quality scoring, usage dashboards and more than 100 prebuilt AI agents.sysaid.com · read 21 Oct 2026
- Analytics
- Embedded Qlik BI provides service dashboards, 36 months of trend data, benchmarking and custom reports.sysaid.com · read 21 Oct 2026
- API authentication and limits
- The current API uses two-step client-credentials authentication, requires Spaces infrastructure and administrator permissions, and limits each organization to 100 application keys.developers.sysaid.com · read 21 Oct 2026
- Asset and CMDB
- The platform includes asset monitoring, a CMDB, inventory management and network discovery, with 250 managed assets included in the Professional plan.sysaid.com · read 21 Oct 2026
- Asset management
- SysAid includes asset management and describes discovery, inventory, and asset monitoring capabilities.sysaid.com · read 3 Oct 2026
- Change management
- Change management supports templates, approvals, risk logging, CAB notifications and audit trails.sysaid.com · read 21 Oct 2026
- Company founding and funding
- Startup Nation Central lists SysAid as founded in August 2002, employing 201–500 people and having raised $30 million from IGP in one round.finder.startupnationcentral.org · read 21 Oct 2026
- Company headquarters and size
- LinkedIn lists Toronto as the primary location and shows 270 employees.linkedin.com · read 21 Oct 2026
- Company legal name
- The Google Play listing identifies the developer as SYSAID TECHNOLOGIES LTD.play.google.com · read 21 Oct 2026
- Company reach
- SysAid's About page states that it has 10 million users worldwide and is used in 140 countries.sysaid.com · read 3 Oct 2026
- Deployment
- SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises.sysaid.com · read 3 Oct 2026
- Developer documentation
- The developer portal contains guides, endpoint reference material with schemas and examples, and a changelog.developers.sysaid.com · read 21 Oct 2026
- Documentation cadence
- Cloud customers are upgraded automatically about every two weeks, while on-premises customers receive one or two releases per quarter.sysaid.com · read 21 Oct 2026
- Incident management
- The Professional plan includes end-to-end incident handling with prioritization, SLA tracking, automation and audit trails.sysaid.com · read 21 Oct 2026
- Integrations
- SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8.sysaid.com · read 21 Oct 2026
- IT service management
- SysAid provides ITSM for handling incidents, requests, changes, and problems.sysaid.com · read 3 Oct 2026
