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HaloITSM
Suffolk, United Kingdom
What it is
HaloITSM is IT service management software for teams handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture and route incidents, track SLAs and OLAs, and manage major incidents in a dedicated console. Its service catalogue includes forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Assets, configuration items, services, users, and their relationships appear in one view, supported by discovery and integrations. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. Halo describes the platform as API-centric and offers web, iOS, Android, API, and self-hosted options. The HaloITSM plan costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A free 30-day trial includes all features and modules and does not require a credit card. The company is based in Suffolk, United Kingdom.
For and against
For
- Free 30-day trial includes all features and modules
- 1,000+ out-of-the-box reports
- Available on web, iOS, Android, API, and self-hosted
- End users and portal customers are free
Against
- No free plan
- £66 a month per agent, billed annually
- Onboarding package required at a bespoke cost
The verdict
HaloITSM covers core IT service workflows, asset relationships, and reporting, with multiple deployment options. The standard plan’s annual billing and required bespoke onboarding cost are important terms to weigh.
Who it suits
HaloITSM is presented for IT teams managing service operations. Its stated customer sectors include public sector, education, financial services, and healthcare organisations.
Plans and prices
HaloITSM public-sector listing
full access · personal support · 30-day trial · educational discount available
Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk
All-inclusive ITSM software (G2 listing)
starting price shown by G2
Read 15 Oct 2026 · g2.com
Halo all-in-one platform
all features, modules and integrations included · named or concurrent licensing · end users free · onboarding package required
Read 15 Oct 2026 · usehalo.com
HaloITSM
one price with all features included · named or concurrent licences · end users and portal customers free · onboarding package required at bespoke cost
Read 7 Oct 2026 · usehalo.com
Halo Enterprise Package
unlimited licenses · funded implementation
Read 15 Oct 2026 · usehalo.com
On the record
- AI capabilities
- AI functions include ticket triage, summarisation, categorisation, emotion analysis, virtual-agent support and knowledge creation, included in the standard platform.haloitsm.com · read 15 Oct 2026
- API
- Halo describes its platform as API-centric, and its guides explain how to connect applications through the Halo API.usehalo.com · read 7 Oct 2026
- API extensibility
- The API documentation says integrations can perform anything available in the web application and supports building apps and extensions.haloitsm.com · read 15 Oct 2026
- Asset management
- The product includes asset and configuration management with a CMDB, dependency visualisation and links between incidents, problems and configuration items.haloitsm.com · read 15 Oct 2026
- Change control
- Change-management tools track, plan and standardise organisational changes and their deadlines.haloitsm.com · read 15 Oct 2026
- Change management
- Change management includes approval flows, CAB reviews, risk checks, change calendars, implementation plans, and rollback steps.usehalo.com · read 7 Oct 2026
- Cloud hosting
- Halo says its cloud applications run on Amazon Web Services and identifies six AWS regions: London, North Virginia, Frankfurt, Montreal, Cape Town, and Sydney.usehalo.com · read 7 Oct 2026
- CMDB and assets
- Halo brings assets, configuration items, services, users, and their relationships into one view, with discovery and integrations to update data.usehalo.com · read 7 Oct 2026
- Company
- Halo describes itself as a UK-based software company founded and based in Suffolk.usehalo.com · read 7 Oct 2026
- Company legal name
- The legal entity is Halo Service Solutions Ltd, company number SC216980; previous legal names include Net Help Desk Limited and CNet Information Systems Limited.lei.bloomberg.com · read 15 Oct 2026
- Company ownership
- Gartner Peer Insights describes Halo as a private company founded in 1994 with headquarters in Stowmarket, United Kingdom and 51–200 employees.gartner.com · read 15 Oct 2026
- Company profile
- LinkedIn lists HaloITSM in information technology and services, headquartered in Stowmarket, England, with 201–500 employees and a 1994 founding year.linkedin.com · read 15 Oct 2026
- Compliance
- Halo states that Halo Service Solutions has completed Cyber Essentials and that Halo Service Solutions Ltd is SOC 2 Type 2 and ISO 27001 compliant.usehalo.com · read 7 Oct 2026
- Database requirement
- On-premises deployments require Microsoft SQL Server 2016 or later, with compatibility level 130 or higher and JSON support.usehalo.com · read 15 Oct 2026
- Documentation
- The official guide library includes administrator guides for actions, agents, custom fields, tickets, stock, self-service, services, SLAs, statuses and views, plus reporting and AI guides.usehalo.com · read 15 Oct 2026
- Incident management
- The platform provides ITIL 4 incident categorisation, prioritisation, escalation, resolution and closure workflows, with AI triage and SLA tracking.usehalo.com · read 15 Oct 2026
- Integrations
- Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools.usehalo.com · read 15 Oct 2026
- Licence
- Halo's terms grant a limited internal-use subscription and prohibit copying, reverse engineering, derivative works, sublicensing and source-code discovery, indicating proprietary software.usehalo.com · read 15 Oct 2026
