On the recordRead 8 Oct 202620 facts
HESK
HESK · Novo mesto, Slovenia · founded 2005
Plans and prices
Hesk Cloud
$29.99a month, billed yearly
10 support agents · 10 GB file upload space · unlimited support tickets · statistics module
Read 8 Oct 2026 · hesk.com
Hesk Cloud Pro
$49.99a month, billed yearly
50 support agents · 50 GB file upload space · Escalate module · Survey module
Read 8 Oct 2026 · hesk.com
Hesk Cloud MAX
$99.99a month, billed yearly
200 support agents · 200 GB file upload space · Escalate module · Survey module
Read 8 Oct 2026 · hesk.com
Hesk Free
Free
PHP/MySQL hosting · you handle installation, updates, backups, and server configuration
Read 8 Oct 2026 · hesk.com
Hesk Website License
$49.99one-time
One self-hosted installation · branding removal · one year of support
Read 8 Oct 2026 · hesk.com
Hesk Advanced License
$199.99one-time
Five self-hosted installations · branding removal · five years of support
Read 8 Oct 2026 · hesk.com
On the record
- Additional features
- The product includes canned replies, time tracking, reports, reply ratings, spam prevention, and multi-language support.hesk.com · read 8 Oct 2026
- Included agent seats
- 10hesk.com · read 20 Sep 2026
- Cloud hosting
- Hesk Cloud is managed by the Hesk team, which handles hosting, updates, daily backups, SSL, and server maintenance.hesk.com · read 8 Oct 2026
- Cloud regions
- Cloud hosting locations include US East, US Central, US West, the European Union, and Australia.hesk.com · read 8 Oct 2026
- Company history
- Hesk says it began in 2005 and is operated by StyledWeb d.o.o., a privately owned company founded by Hesk's original author.hesk.com · read 8 Oct 2026
- Customer portal
- Yeshesk.com · read 20 Sep 2026
- Email tickets
- Hesk Cloud supports POP3 or IMAP email-to-ticket fetching, which is disabled by default and can be enabled by contacting Hesk.hesk.com · read 8 Oct 2026
- Help center
- Yeshesk.com · read 20 Sep 2026
- Knowledge base
- Hesk includes a knowledgebase for FAQs, guides, and common solutions.hesk.com · read 8 Oct 2026
- Limits
- The self-hosted license removes branding but does not add features, and its fee excludes hosting, installation, updates, backups, and server configuration.hesk.com · read 8 Oct 2026
- Purpose
- Hesk is help desk software for submitting, tracking, assigning, and resolving support tickets.hesk.com · read 8 Oct 2026
- Self-hosting requirements
- Hesk Free runs on PHP/MySQL hosting and lists requirements of PHP 5.6–8.5 and MySQL 5.0.7–9.x or MariaDB.hesk.com · read 8 Oct 2026
- Self-hosting responsibilities
- Hesk Free users handle installation, updates, backups, SSL, cron jobs, server configuration, and email setup themselves.hesk.com · read 8 Oct 2026
- Support
- Hesk Cloud users receive priority one-on-one support, while the Website License includes one year of support and the Advanced License includes five years.hesk.com · read 8 Oct 2026
- Target teams
- Hesk describes its software as designed for small and medium-sized teams.hesk.com · read 8 Oct 2026
- Ticket automation
- Yeshesk.com · read 20 Sep 2026
- Ticket tools
- Tickets can be organized with categories, priorities, statuses, assignments, and history.hesk.com · read 8 Oct 2026
